Web design & hosting: AVOID IPOWER WEB AT ALL COSTS
AVOID IPOWER WEB AT ALL COSTS
by rusynka - 10/25/06 12:29 PMhttp://www.webhostingunleashed.com/reviews/ipowerweb-reviews.htm
i've been (my client has been), ONCE AGAIN, jerked around by IPower Web Hosting, the Internet's Worst and Most Full Of Shi* web hosting company.
This time my client's mail server wen't down at 5 pm three days ago. by noon the next day i was on the phone with their "Cust Service" - that means i was on hold for the better part of an hour, and THEN i was on the phone with a person.
After checking into the problem, he came back to me and said, "You're right, the mail server is down. Since it's been down for a while, that tells me that there's they're working on it."
I asked him if they considered notifying their customers of this, as it is that even the smallest host companies do that, and he told me, "They do not offer that service."
These are the kind of experiences you can expect if you give your money to IPower. Even if you JUST register a domain through them, you'll regret it.
Want more stories? just email me. glenn@atlantacodeworks.com
Want more stories? Out of 177 reviews at the link above, there are 33 people who would recommend them. The rest loudly proclaim IPower's ineptness.
I've emailed the preident, Thomas Gorny at tgorny@ipower.com more than 15 times, minimum, and he's never responded.
AVOID IPOWER WEB AT ALL COSTS
ipowerweb - worst of the worst!
by Falcorian - 2/25/07 12:33 PM In reply to: AVOID IPOWER WEB AT ALL COSTS by rusynkaI cannot express this good enough,
they have the WORST customer service i have ever encountered in my life.
last night they had a power outage - they said it was "maintanance" although they never notified the customers.
they said they shutdown the servers properly - but they didnt, the servers carshed violently.
they said the servers will be back in 2 hours - it took them more then 12 hours just to turn them on even though i called 6 times.
you ask to speak with the supervisor - he will never give you a call back.
you send an email to the ceo - he will never answer.
THIS COMPANY IS A DANGER TO YOUR BUSINESS AND YOUR MENTAL HEALTH.
In Agreement - Ipowerweb Continues to Get Worse and Worse
by drakkar91 - 5/9/07 2:27 PM In reply to: AVOID IPOWER WEB AT ALL COSTS by rusynkaI have used Ipowerweb since 1998 - back when the company continually ranked in the Top Ten of Host Providers. All that changed starting in 2006. As I write this, I am awaiting a tech response to a site which has lost all of it's email! Ipowerweb simply moved the customer to a new Control Panel, without notice to me, and the email was NOT moved with it. Hold times for RESELLER SUPPORT are over 30 minutes as I write. An email sent to the Billing Support days ago (with the famous 24 to 48 hour reply time) sits unanswered.
To sum it up: Regular Technical Issues, SLOW Support Response, Billing Errors, Control Panel Issues and Inability to Manage Accounts (such as you can with Lunarpages or 1and1).
Another one (i.e. formerly great host) bites the dust!
IpowerLESS
by f*ipower - 5/14/07 9:44 AM In reply to: AVOID IPOWER WEB AT ALL COSTS by rusynkaIt pays to do research on hosting companies so i'd thought i'd put my 2 cents worth in about Ipower web - USELESS.
I have now been without email for 7 days along with my website which they host being offline.
7 days!! - i'm trying to run a business. After 45 mins on hold last week they told me that they were changing over servers and that the test run worked but when they put it into practice it all went '**** up'.
Now at the beginning of the following week i can't even get hold of them via phone as a message states 'we are unavailable at this time' no doubt because every other poor ******* who has had their service and livlehood messed up have been trying to get hold of them. We can only reach them via email and should expect to hear back within 24 hours.
This is totally unacceptable. Avoid these idiots, morons at all costs
Same...
by ConnorMN - 5/14/07 5:40 PM In reply to: IpowerLESS by f*ipowerWhat F*power said... x4 for 4 of my hosted sites. What reputable company doesn't have a back-out plan? It's called change control Ipower... look into it.
Ipower webless
by cisco99 - 5/15/07 6:03 PM In reply to: IpowerLESS by f*ipowerI hear you brother. I have been dowm three days - no web-site, no email, NO SUPPORT, not even a warning that they were going to migrate. Any suggestions on a better web host?
Suggestion
by ConnorMN - 5/16/07 12:03 PM In reply to: Ipower webless by cisco99I did some limited research... was hot to get the site and more importantly the email back up and running. Seems like there are always two sides to every host out there... Lots of good reviews and then a few bad ones. In the end I went with Bluehost and the site/email was up and running in 12 hours - It helped that my registrar wasn't Ipow. Kudos to 'domainsite' for quick updates on their dns lookup which helped with the propagation to the web... but I digress. I had 6 or 7 domains total with ipower - looks like just the 'r124' server was the bad one for me - affecting 2 domains. I actually got one of their support techs on live chat yesterday - all the guy did was say he was going to update the 'ticket' I already had opened, and did nothing else. Then asked for a reply. I said that an update to a ticket was not what I was looking for after having my site/email down for 5+ days. The arse gave me the virtual hang-up by ending the chat session. Great support, eh?!
So far so good with bluehost. Their cpanel is waaaaay better than ipow's was, and I have more bandwidth, storage and additional domain possibilities with them.
Good luck with whatever you choose!
Recent problems with iPower
by jjhulseb - 5/16/07 2:49 PM In reply to: Suggestion by ConnorMNLike some of the other posters, I have been extremely happy with iPower for many years...until events of this past week which its sounds like some of you are experiencing. Below is my story so far...
1). On Saturday morning, May 12 my web site was unacceptable. I thought nothing of it...thinking maybe some routine maintenance was going on.
2). On Saturday evening, my web site still wasn't up so I contacted iPower support. I was told that there were doign a server migration that "went bad". I asked why users weren't pre-notified of the outage and was told it wasn't planned. I was told full server would be restored in 12 hours.
3). Later that same night, I found my web site was back in service. However, it was an "old copy" of it from April 27th. When I attempted to log into the FTP server in order to bring my site up-to-date, I couldn't log in. Assuming they were close to getting everything back in service, I gave up for the night.
4). On Sunday night, May 13th, my web site was still from April 27th and I still couldn't log into my FTP site to update. I contacted iPower support and got the old "we're still working on the problems, please be patient" story. I was told that service woudl be restored in 24 hours. I asked to be sent detail on why the outage occured, why it wasn't pre-anounced, and contact information for the CEO and other responsible parties. I was ensured the email would be sent to me, but it wasn't.
5). On Monday, May 14th, my web site was site from April 27th and I still couldn't access my FTP to update the site.
6). On Tuesday, May 15th, the same state of affairs continued, so I contacted support a third time. Again I got the "we're working on the problem around the clock, please be patient" and was assured that the problems would be fixed within 24 hours. I once again asked to be emailed information on why the outage occurrd and contact information of the CEO and others to complain. I was told that only the 2nd level analyst had the information and was assured that the information would be emailed to me within two hours. It never was.
7). Now it is Wednesday evening, May 16th and I still can't update my site. I'm debating to even bother contacting support because I can guarantee that I'll be told once again everything will be restored in 24 hours.
This has been a very frustrating time because, like many of you, my web site requires to be available on a 24x7 basis and needs to be updated frequently (many times on a daily basis). I used to be a big fan of iPower, but not after this episode. I've often referred others to iPower as a hosting provided but will discontinue to do so. I will also probably change host providers once my time with iPower runs out.
Contact Info
by ConnorMN - 5/18/07 12:03 PM In reply to: Recent problems with iPower by jjhulsebDon't hold your breath on the contact info or explanation of why they don't have change control.
I think Ipow is part of/owned by this company: http://finance.google.com/finance?q=CCOI
Do a little digging, should be able to find some contact info from there...
Ipowerweb has lost our company
by Jayhawk618 - 5/18/07 9:27 PM In reply to: Contact Info by ConnorMNWe too have been ignored by Ipowerweb. Problem is we paid for something like three years in advance. We shall move to another web host and probably have to take Ipowerweb to small claims court to recover our money. Sombody from that company will have to appear. This should be fun.
better host
by mathrant - 6/14/07 7:31 AM In reply to: Ipower webless by cisco99we recently switched from ipowerweb to ixwebhosting.com, and are extremely happy with the move. good servers (fast, reliable), good features, although tech help won't win any awards (took 8 emails and ~24 hrs to convince them there was a tech issue on their end that they needed to fix...as if their first response is to NOT read the complaint, and just respond from a script).
but, tech support issues aside, and the fact that we have not had to use tech support much (so far), ixwebhosting was a great choice (they even support PostgreSQL in addition to MySQL!)
mathrant
Ipowerweb sucks
by roadking2000 - 6/14/07 8:21 AM In reply to: Ipower webless by cisco99My entire site is down this morning. Web, email..everything.
I have had it. Users are call me and asking what the F#@$ is going on and I cant tell them. They have gone from 2nd place to about 8th or 9th. I am switching today, right now.
Again!
by f*ipower - 6/14/07 8:26 AM In reply to: Ipowerweb sucks by roadking2000These guys are f**king monkeys! - can't even run their business properly. I'm down again plus even their ipower.com address. I wonder if that's because they don't want their customers (no longer will i be one anymore!!) calling them and calling them stupid ***** again for letting this happen. IDIOTS!!!
PS I hope they read this forum!
ARGH!
by MinionsWeb - 6/14/07 8:46 AM In reply to: Again! by f*ipowerTime to bail from them, no resolve to all the filtering of email (I loose 40% thru their useless spam gateway filters) outages all the time, migrations without warning, **** for service....and now, complete outage, no Ipower, no Ipowerweb, none of my 6 hosted domains are funtioning, my web clients are balking, my business (online merchant) is dead in the water as my busy season is ramping up.
I am probably moving to IXwebhosting or LunarPages...moving up to business level...Since I can host all the domains at the one rate, this is so much more cost effective.
I really wanted to pull my stats and page counts before I left, but c'este la vie
Ipower has my site down
by krisg1 - 6/14/07 8:50 AM In reply to: Ipowerweb sucks by roadking2000I'm down this morning, too--EVERYTHING. I tried to get Ipower's site up but apparently THEY are down, too. What gives with these people? And I JUST let my account autorenew last month! Not too smart on my part!
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