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Westinghouse LTV-27w2 Power Supply Woes
by hb58 - 3/20/07 1:58 PMIn February of 2006 I bought this 27" LCD tv at a really good price. Being the consummate cheapskate, I figured the included 12-month manufacturer's warranty would be good enough and didn't opt for an extended warranty. This has proven to be my undoing.
A couple of weeks ago the tv started behaving erratically. It would sometimes recognize remote control commands and other times lockup so completely that even the manual panel controls would have no effect. The only way to regain control was to completely power down the tv (i.e. remove the AC cord from the wall socket) for a period of time. This lasted for a week and the tv is now completely dead. Apparently due to a power supply module failure.
I tried contacting Westinghouse about the problem via their on-line web site and discovered I shouldn't have even bothered! Not only does Westinghouse not auto respond, but according to their own reps they're hopelessly backlogged. The good news is that I was able to immediately connect with a rep via their customer service landline. Imagine that!
Speaking to a very polite rep I was informed that because my LCD TV was just out of warranty (by about two weeks I might add) he could do nothing for me. Having purchased the set from Best Buy he suggested I return the set and have the local "Geek Squad" repair it. He said to make sure I returned the set to the "Geek Squad" personnel and not the store repair shop as they are two completely different entities and that Westinghouse has some sort of repair agreement with the "Geek Squad" franchise.
I have no experience with the "Geek Squad" but I have had dealings with third party tv repair shops. At best it's consumer beware and hold on to your wallet. What's so disheartening about this whole thing is that one would expect an LCD set to last at least a few years before going belly up.
So, my sage advice is if you're considering getting a rather expensive piece of hardware give some serious thought to buying an extended warranty.
SO SORRY HOPE THIS HELPS
by stewart norrie - 3/20/07 3:21 PM In reply to: Westinghouse LTV-27w2 Power Supply Woes by hb58Before I bought any equipment for my home theater system I checked the phone book and called warrenty repair centers in my area to make sure my brand could be repaired locally under warrenty and after warrenty. This turned out to be a bl;essing when my Sony 65" 3 tube rear projector . 10 ton t.v. failed The next day Sony came out and replaced all 3 c.r.t. in my home Especially something large like your t.v. it would cost a fortune top ship it good luck steweee
this is why i NEVER recommend westinghouse to people
by masterying01 - 3/20/07 5:53 PM In reply to: Westinghouse LTV-27w2 Power Supply Woes by hb58these tv's are made of bad quality parts and they break more consistantly then first generation dlp's.
now to answer your question.....the westinghouse "rep" is wrong. best buy covers products through their own service center IF the product is still under manufactorer's warrenty. because it is out of warrenty, best buy will not service it for you. geek squad does not fix anything nor do they know how to fix anything. when you bring a broken product into the store, its geeksquad's job to basically say "yes, its broken" and fill out the appropriate paper work to send it out to a service center (only if the product is still under warrenty).
it sounds like your only option is to bring it to a local service center to have them tell you it'll cost $1000+ to fix it. take that money and put it towards a new BRAND NAME tv. there are a lot of tv's going on clearence right now for a great price that are still brand new in the box. check out the samsungs, sharps, lg's, and sony's.
Points Well Taken on Westinghouse LTV-27w2
by hb58 - 3/21/07 12:22 PM In reply to: this is why i NEVER recommend westinghouse to people by masterying01When it was working the Westinghouse LCD performed very well. Your point about inferior or cheap parts is on target as that's how the current company is able to make the price point so inexpensive. And it's not limited to the Westinghouse moniker. Many formerly respectible US trade names have been purchased by companies whose products quality and reliabilty are circumspect.
Methinks one of the things that worked against me this time is my past experience with products such as these. Usually non-mechanical electronics will crap out within the first couple of months - sometimes the first few hours. If they make it thru what I like to call the initial burn-in period they tend to last a very long time.
This unit managed to hang on just past the warranty which I have to admit flies in the face of my experience.
Thanks for the input on the Geek Squad. It did seem kind of strange that a group known for helping to solve computer related problems would have expertise on LCD tv problems.
Westinghouse LTV-27w2 Final Solution
by hb58 - 4/19/07 11:52 AM In reply to: Points Well Taken on Westinghouse LTV-27w2 by hb58For those of you wondering how things turned out there is a happy ending - sort of... After days of scouring internet tv parts suppliers I came up empty. It appears no one supports Westinghouse Digital moniker products. Being a retired certified electornic tech I decided to open up the beast hoping for a longshot like an intermittent lead or module connection.
To my dismay I found loose ground connections on almost every subassembly and was particularly upset to find that the primary power supply ground (e.g. grounded AC input) was floating on its screwpost. I recently moved to southern Nevada where the humidity level is very low and this tends to facilitate tremendous static discharges. Perhaps this was what wiped out the set - who knows?
Anyhow, after considerable research I decided to toss the Westinghouse and bought a new Sharp 37" 1080P LCD set. My spouse and I love the new tv's features and its incredible picture. And, we also love the fact that our new set has a 5-year warranty.
Ha Ha
by phred754 - 10/18/09 11:18 PM In reply to: Points Well Taken on Westinghouse LTV-27w2 by hb58Ah the classic if it last for the first year it will last forever thought. I don't know where consumers get this from, couldn't be further from the truth. Studies show ANY electronic device failure rate goes up exponentially each year of its life. One thing you should also understand is a manufacturers "warranty" is not a guarantee by any stretch of the word. There is very very little that the warranty will actually cover. Your power button breaks, call them, oh too bad you pushed it too hard. Fan goes out in the back, your board overheats and fries, oh too bad you didn't replace the fan, its your negligence. I could go on and on. Also if you spent a few extra dollars on a decent brand you wouldn't be having this problem right now. Take it back to where you bought it and then get pissed when they say there is nothing they can do since the warranty is through Westinghouse. Like every other ******* that buys a piece of **** and complains when it dies on them.
I've had exactly the same problem
by cordowich - 4/3/07 9:41 AM In reply to: Westinghouse LTV-27w2 Power Supply Woes by hb58Just to note- I just had exactly the same problem with my Westinghouse LTV-27w2 in almost exactly the same timeframe. Just after the warranty ran out (1 year) the tv died (Westinghouse also told me it was the power supply and to contact a local tv repair company. I was wondering if it's possible to fix this yourself (i.e. buy the power supply online and replace it?). I'm looking into this, otherwise, it may be time for a new tv (not a westinghouse).
WESTINGHOUSE.............
by Riverledge - 4/19/07 9:57 PM In reply to: I've had exactly the same problem by cordowichSTAY AWAY FROM THEIR HDTVs; LIGHTBULBS OKAY!!!
Same problem
by kratic - 4/18/07 2:54 PM In reply to: Westinghouse LTV-27w2 Power Supply Woes by hb58I had the same problem you described it right on. I have had no luck geting it fixed the repair shop i took it to said it was the signal board. I think I will try the geek squad out and then i will never purchase any white westing house products again. If you were able to get it fixed let me know zchatch1@netzero.net BJ
SORRY, YOU GOT CONNED BY THE "WESTINGHOUSE" NAME.........
by Riverledge - 4/18/07 6:36 PM In reply to: Westinghouse LTV-27w2 Power Supply Woes by hb58NEVER MADE TELEVISIONS, WHY WOULD THEY NOW!!!
river.
You Are Wrong
by louismayte - 9/2/07 12:52 AM In reply to: SORRY, YOU GOT CONNED BY THE "WESTINGHOUSE" NAME......... by RiverledgeWestinghouse made TV's from the 50's through the 70's. I know because I had 2 of their models at that time.
NOT THE SAME COMPANY ANYMORE,...........
by Riverledge - 9/2/07 5:14 PM In reply to: You Are Wrong by louismayteSOLD THE NAMING RIGHTS.
river.
Westinghouse LTV-27w2 Power Supply Woes
by djelbert - 10/23/07 10:27 AM In reply to: Westinghouse LTV-27w2 Power Supply Woes by hb58I too purchased the same set from Best Buy.. My set is not even 2 years old and now is worthless. I was told by a westinghouse representative that they would under no circumstance take this set in for repair. I too was told that my problem was a power supply issue. The lcd screen would go black, turning it off then back on temporarily corrected the problem. This began to occur more frequently until it stopped coming on all together. The people that I spoke to at Best Buy said that they would send it back to the manufacturer for repair......?? I have called around to many electronic repair shops to see about having it looked at, as soon as they found out it was a westinghouse they apologized and said that there was nothing they could do because westinghouse does NOT stand behind their product..They would not even attempt to fix it. So buyers beware! Steer clear of any set made by this company.
Dead LTV-27w2
by Westinghousesux - 11/8/07 5:19 PM In reply to: Westinghouse LTV-27w2 Power Supply Woes by djelbertJust got off the phone with Westinghouse Rep. Although they were very nice, they don't have the answers. My problem is about the same as the others listed above. Locking up, powering down, screen going black, audio only then NOTHING.
I took it to Best Buy's suggested repair shop, a large shop with a great reputation. The prognosis was it needed the lcd board which ironically is not even available. The westinghouse rep just told us it may be a different part but I tend to believe a company that works on hundreds of tv's monthly.
We bought our TV just prior to the super bowl '06, it died Oct '07 it sounds like I may be the lucky one in this group for getting an extra 9 or 10 months of use.
I am going to follow through with the part the rep suggested (without much optimism) before strolling around Best Buy with the lemon sign taped to the TV on Thanksgiving Weekend, the busiest shopping days of the year. Of course I will inform management before I stroll. If I get thrown out I may even rent a billboard and invite the media while I drive through Best Buy's parking lot just because they are still selling this TV and I like driving in circles.
HAA LMFAO @ Westinghousesux,
by JAWZ1980 - 1/17/08 4:35 PM In reply to: Dead LTV-27w2 by WestinghousesuxThat would be awesome,wish I was there when this takes place!! But ya I am seeing tons of these tv's pop up at best buys outlet center here in Dallas,Thank You guys for steering me clear of these POS's I was going to get one b/c there soooo cheap for my bathroom ya I said it for my bathroom (hey who doesnt want to watch some HD tube while... well you know) but thanks again you guys,JAWz
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