Broadband: Verizon DSL Slow Speed Issue
Slow DSL
by Victor_Jr - 1/15/07 6:37 PM In reply to: Verizon DSL Slow Speed Issue by StradFrom Central Office CO to your RBOX the twisted pair of wire is not one piece. It is spliced with 26 AWG to 22 AWG, and I have drop down to 6.00kBytes per second (56K Baud) too. I'm only chosed 768K because of the splices and code/encode processes for ADSL. Older DSL, with 2B1Q code/encode, didn't care how many splices there was or temperature. 17,000 ft at 26 AWG twisted pair single strand is the MAX for ADSL. But I wonder who has the rights to the MegaModem Design?
Victor
Its like reading about a nightmare from my distant past . .
by babbah - 1/17/07 5:47 PM In reply to: Verizon DSL Slow Speed Issue by StradI am reading this and I am so happy to be free of the Verizon "promise". Their promise to always advertise higher internet speeds than they can ever deliver, their promise to waste so many hours of your time on hold waiting for a non-qualified "technician" to get an attitude with you, hang up on you without saying hello after waiting in queue for over an hour, or for them to force you to take all of their useless tests or else they will refuse to help you. Then the outages! I almost forgot how much it sucked to be without internet for days at a time when I had Verizon DSL, a little more than a year ago but oh it feels so good to have those days behind me. Now I can worry about more important things because the internet just works! I got fed up finally, as everyone should, and got the Comcast internet. I was using a fairly reliable 3 MB Verizon line in town at my apartment for years, 3MB = about 2.7 MB most of the time. It would go out from time to time and crawl or just go out but it was up most of the time. So I moved and bought a house where Verizon told me I could continue to get the 3MB line, they lied. After I moved in and discovered I could only get the 1.5 at best, because I am over 3000 feet from the CO (not 3000 KB! morons !!) I got pretty fed up and made the switch. I must say, it's been heaven. I started out with the 8MB package, but was actually 10 - 11 MB usually. I had a couple questions at first and when I would call, it left me feeling listless after speaking with a technician that respected me an actually helped me on the fourth or fifth ring. They didn't assume I was an idiot like Verizon does, and they didn't assume my PC was a piece of crap. Then they just start increasing the speeds without really saying anything at first. Now I get a screaming 27 MB down and 1 MB up and I live in a rural area in PA. I probably get all the bandwidth to myself since the cows don't do much downloading. But anywhere you get it, Comcast cable internet is truly rediculously fast, and they deliver more than they advertise which makes it more satisfying. It rivals fiber but where is the rival competing ? Only the rich neighborhoods ?
Good luck - Cable companies can set up you connection in days usually, not weeks or months like Verizon's DSL.
Will Check out Comcast
by islandporgy - 1/17/07 6:21 PM In reply to: Its like reading about a nightmare from my distant past . . by babbahThe Cable company in my area Charter Communications Broadband service has high speed internet. When using their broadband service I find it good and bad.
When it comes to Broadband service have a good firewall. The amount off hits I get with in and hour I do not get with Verizon DSL in months and that is the only thing good about Verizon DSL.
I pulled up Comcast Broadband service and I will see if I can get it in my area which I do not think so.
I wish you a lot off luck with your new service.
Good Luck:
Wendell H
"Resting" your modem overnight helps
by mbogusz - 1/19/07 1:10 PM In reply to: Will Check out Comcast by islandporgyI went through many of these frustrations, even getting a tech out.
Connection slows and connection drops. I got some advice from the tech online and--god knows why--it works.
Turn your modem off overnight. Speed seems to be consistently better, though I still experience drops.
The only reason I can think of for this working is that they must overheat.
Yes that is true
by islandporgy - 1/19/07 3:50 PM In reply to: "Resting" your modem overnight helps by mboguszI make it a habit to shut off my modem every time I get off my computer.
It does get hot just like my wired router that also is shut down the same time my modem is shut down.
I had my modem replaced several time with in the past 3 years. Some Technicians say it is on their end and it will be fixed, I get good speed and I get bad speeds.
I believe their is a problem with a lot off technology.
Thank You:
Wendell H
Modem issue
by obrero32 - 1/22/07 2:09 AM In reply to: Yes that is true by islandporgyRegarding to your modem, Yes I also agree with you guys to turn off your modem for about an hour or so. Do you still remember their first step in troubleshooting your issue they let you shut it down first (desktop and modem), Right? If you have a wireless modem like actiontech gateway or the westell 327w you must put that away to your high freq. cordless phone (10ft.) and it must not have any barrier between your wireless modem / wireless router and your desktop or laptop.
And if you ever encounter a slow connection (slowthrough put , they call it) you may take a same line test that the tech agent does.
only for westell modem 327w, 6100 and 2200- open your Internet explorer - type -> 192.168.1.1/transtat.htm
you will see a data log of your modem..
That is a line test starting from your modem going to the Main central office..
and if you want to take your line test or speed test at infospeed.verizon.net, make sure that you turn of your firewall.
Programs will also affect the speed of your DSL .. You may also want to check the CPU usage in your computer.
If you still have this problem you may contact the tech dept. of verizon for an update on the maintenance near at your area.
Hope that this help you guys ...
Slow DSL Internet for over a year now
by 0rangeman - 1/23/07 2:06 PM In reply to: Modem issue by obrero32Ok as I have clearly been reading, everyone who's complaining about their slow DSL internet is 100% correct because face it, Verizon isn't really reliable. Their customer service isn't much help to us considering most of us went from tier 1 to tier 2 and then they just put us on hold for like 10 hours. So I've been having bad DSL internet for over a year now and yet nothing has changed. I've been with DSL for over 6 years.
How to resolve this problem
by gcook3 - 1/24/07 12:38 PM In reply to: Verizon DSL Slow Speed Issue by StradGo to www.pingplotter.com and download their free ping plotter. It is an application that will give specific technical data about the conditions of all servers from your location to any URL you search. I used this to resolve a hardware issue with SBC. Pingplotter confirmed I had a defective link, and through the info I got from the program + SBC tech support we were able to determine my dsl line was connected to a bad card and SBC changed out the card at their central office here in town. Problem resolved
For verizon customer..
by obrero32 - 1/26/07 11:32 PM In reply to: How to resolve this problem by gcook3If you want to complaint w/ your service try to call this no. 1800-4837988. This is the Customer relation dept. of verizon DSL.
Oh my gosh I'm not alone!
by lutetia - 1/27/07 3:55 PM In reply to: Verizon DSL Slow Speed Issue by StradI just signed up for Verizon DSL about 2 and a half weeks ago and I just *finally* got it working yesterday - a tech had to come out because of line problems. Its funny - not even the tech could get me online though - he just got me a solid DSL light - after an hour and a half of *him* needing to call tech support and getting annoyed with them he said that he was sorry but couldn't stay any longer because he has so many other calls to do. I understood but my gosh - if Verizon's tech people can't even give good support to each other... what hope is there for the consumer?
Anyways - I got the DSL up and running through a Westell Versalink 327W (which I've now read awful reviews about). Later in the evening I was just doing normal web browsing and I thought - gee - it is rather slow! I've had DSL before where I used to live through Pacbell which became SBC Yahoo which became AT&T - even under the 3 companies I still had reliable service and high speeds. I ran a speed test both from Verizon's website and then another website - they both gave me download speeds of 450Kbps - far short of the "up to 3.0Mbps" and even far short for the cheaper 768Kbps also offered. I called Verizon tech support and described the problem and the tech said he was going to do a line test and then had me do basic things - clear my cookies from my computer, clear the cache... it didn't help. So he put me on hold and then the call was lost. They ask for a call back number when you call them so I waited 20 minutes for a call back - nothing happened.
I called back and spoke to someone who had to be in India... the first words out of my mouth were "I'm on a Mac" because I know they give you to Windows people first and then will transfer you to Mac people. He keeps going on having me describe the problem and then he rattles this b/s off to me - that that 3.0Mbps speed advertised is something only *they* can determine from their location - its not the same as a download speed that I would be getting here and oh yea he ran a line test for me and I'm running at 3.3Mbps - .3 Mbps faster than I should be getting. I told him he was full of it and he continues that maybe I have some spyware or virus on my computer and I said - I told you - I'm on a Mac - I don't get that stuff! In addition - I'm on a laptop - I use it at other locations and the connection is *much* faster! So he reiterates the b/s excuse to me before transferring me to a Mac support person.
I describe to the Mac support guy my problem and o - it was brilliant - he says to me "so you cannot download?" and I say (here I just told him!) that I can its just slow. And he tells me to open Safari and go to a website and asks me if it works... and I tell him it works.. and he says go to another... and I it works... and he says "well there you go its working" and I'm like can this person just read English but not understand it? Anyways - he has me go through and reset my router and everything else - guess what? Not any faster! I know I was shocked! :-/ So he says to me "well that is the fastest speed we can give you - O.K.?" and I just totally lose it after this dreadful experience and say - no its not O.K. I'm paying an extra $10 a month for "up to 3.0Mbps" and I'm not even getting half of that! *deep breath* So he tells me to call customer service - they're of course - closed for the weekend.
This morning I run the speed test again and I'm up to 2.7Mbps! But now - guess what? Its back down! At least its at 630Kbps but still a far cry short of 3.0Mbps.
And - I'm sure its not on my end... I don't even have voice service on that line - I only use a cell phone - so it can't be a missing filter or VoIP or anything like that... My network has 128bit WEP security enabled - I've even so so far as to only allow certain MAC addresses. I miss my AT&T DSL 
I feel your pain
by taube46 - 1/27/07 8:12 PM In reply to: Oh my gosh I'm not alone! by lutetiaYour description is so exact to the BS I've put up with so that I've just gave up. I take what I get with speed. Sometimes its ok...sometimes it horrible and I can't download anything but if I wait a few days or a week it seems to spontaniously go back to tolerable. I did have Verizon everything...DSL, cell, landline, etc. and even Direct TV which is now linked somehow with Verizon. Now that my cell contract is over, I'm looking to go to another cell and I think I'll switch to cable for the computer.
I've asked for reimbursement from the business office and they ignored my email.
Hang in there..
That is totally correct
by islandporgy - 1/27/07 9:02 PM In reply to: I feel your pain by taube46Yes that is the truth sometime good and sometime tolerable. I have been complaining well over a year may be two. People that live close to the main Office do get very good speeds.
I stop complaining unless my speed is around dial up speed thats when Verizon gets a call.
I think a lot off the High speed providers are around the same, Just a lot off people have high speed internet and that could be one off the problems I know it is wiht Broadband at times.
Wendell H
still have a Slow connection? Try this ...
by obrero32 - 1/28/07 3:45 AM In reply to: That is totally correct by islandporgy- Powercycle your PC and modem for 10sec.
- Disable firewall (if you have this ->Panda, Mcaffee, Norton, Zone lab and Window firewall)
- Optimize your IE (clear cookies, delete file and clear history)
- check the if there’s any devices connected to the modem (Fax, or router )
- check if there’s a noise on the line
- change your phone cable and try shorter one.
- Check if you have a Cordless phone near to the modem or router
*cordless phone must be 10ft. away from the modem(for 327W)
- Run NxTT
- try infospeed.verizon.net
- check system tray and system resources
*Ctrl + Alt + Delete and select Task Mnger and Performance.
*Your CPU usage must not reach 80%
- close some application/ program on the system tray (it's located on the right lower corner of your screen )
- do another line test from the IE (infospeed.verizon.net)
- if you still have that problem do this;
*line test will start from the modem
*open IE (192.168.1.1/transtat.htm
- If this doesn't work call the tech dept. of verizon and tell them that you did all of the troubleshooting by your self..
+ tell them that you want them to take a line test on their end
- ask for the RELATIVE capacity of modem (it's actually shown on their line test)
* if the relative cap. is higher than 75%down and up, you need to replace the modem..
*but if the line test that they did has shown a problem on their end they will send a dispatch to their MCO ...
Wink*
Somethings may or may not work
by 0rangeman - 1/28/07 12:17 PM In reply to: still have a Slow connection? Try this ... by obrero32Ok look, clearing the cache and cookies is not going to help clear slow internet problems because it has to deal with only your computer, not your internet speed. If you feel your COMPUTER has gotten slower, then clear them, other than that just tell the Verizon Representative "I've done this before, and nothing has ever changed." Simple. And as for the people who get representatives from India, I know how you feel about you saying one thing and they say another. It's just as if they're illiterate, but then again they're foreign so it's ok. As for this issue right here, I'm still not sure about what to do but I'm willing to try the pingplotter.com thing, and I might consider calling Verizon and ask them about the Relative capacity, because to me, that problem might be with me. My modem is a Westell Wirespeed, probably one of the first that came out, and I've had it for over 6 years now.
Cookies and Some temp. inrternet files..?
by obrero32 - 1/29/07 3:42 AM In reply to: Somethings may or may not work by 0rangemanMan, some of this file might be a spyware, add-ware or virus.. so it's better to clean them up. Also some of them might can alter your speed connection and not only the speed of your computer ..
You may also try this one ..
Find and remove viruses. Viruses can slow your computer's performance, especially if they've deleted or corrupted critical files.
Find and remove spyware. Spyware can run silently in the background whenever your computer is operating, draining memory and processing resources and significantly slowing your system's performance.
Free up space on your hard drive. The amount of free space on your hard drive can also affect your computer's performance. A regular routine of maintenance procedures can help keep your computer running efficiently.
Make sure DSL filters are installed. DSL filters must be installed on every telephone device that shares the telephone line with your DSL service. If DSL filters are missing, you may experience reduced DSL speeds as well as static or hissing on the telephone line.
-This actually form verizon site..
*** knowing your relative capacity? contact verizon tech. and let them take a line test .. like what I said it must be lower than 75% up and down.
*** one more, once they finish with the line test ask for the noise marg. shown on their line test ..
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