Desktops: Problems with DELL
I agree
by dbrady37 - 7/19/06 10:52 PM In reply to: Problems with DELL by bigboreMy new top of the line Dell SUCKS !
I spent a lot of money on a system that has crashed, burped and froze too many times and its only 3 months old. When I asked for assistance they said that it wasn't a hardware problem and if I wanted to PAY MORE then they could help me with software issues. I just wanted to used my new computer without problems. My gut said go with Apple and now I am stuck with a piece of S*** that is a thorn in my side. I don't have much money and this was a special purchase which I saved my hard earned money for. This company clearly doesn't care about the little people who trust them. I say IT WOULD HAVE BEEN BETTER IF MR. DELL NEVER STARTED THIS COMPANY. HE HAS CLEARLY CREATED A MONSTEROUS MACHINE OF INDIFFERENCE WHO PREYS UPON THE LITTLE PEOPLE HERE, INDIA AND THE WORLD. Congratulations!!!!!!!!!!!!!!!:( I should have gone with Apple.
I will never let anyone I know buy Dell or affiliates. I only hope that one person can cause them as much heartache as they have caused me.
problems with Dell acct
by FrustratedDellCustomer - 9/11/06 10:39 AM In reply to: Problems with DELL by bigboreI can't tell you where to go from here but you have company. In May I opened a Dell Financial account to get a new computer. When I got my June statement I saw there were items on my acct I didn't order so I called. I was told it would be taken care of. It still isn't taken care of after multiple phone calls, 1 affadavit stating I didn't order these items, filing a report with my local police, (Dell even gave him a run around but when you're located in India why would you care?)The customer service rep told me it was a error on Dell's part. Dell shipped to someone they don't have any customer information on and put it on the wrong person's (that's me) credit acct which was incidentally reported for none payment to credit bureaus and I have calls coming from collections agencies. The customer serv rep assures me my credit report will be fixed when this is solved. NO SH_T IT WILL BE FIXED! now I have to wait for a dispute form (yet another form)to file.
I will never, NEVER buy another Dell product. No wonder they are in trouble. I am getting ready to send letters to my Attorney General as well as the Texas where part of Dell is located. Anyone have the email address for head of Dell?
Finally some resolution
by FrustratedDellCustomer - 12/27/06 4:23 AM In reply to: problems with Dell acct by FrustratedDellCustomerI recently received a letter from Dell telling me they have settled my dispute in my favor. To those who believe the negative comments are exaggerated venting, I was like you UNTIL it happened to me. I would like to see your response if the shoe was on your foot.
I was determined to see this through to the end. So when they sent me a form, I filled it out and sent it back, snail mail and fax. I asked for the customer serv reps' badge number and made sure I wrote down their name, I kept notes, I kept copies of all correspondence as well as my statements.
So if someone out there still believes this is all "venting" I'll be watching for your name on some future post...
Frustrated Dell Customer
DELL - The Most Dysfunctional Company on Earth!
by kcon - 10/13/06 2:26 PM In reply to: Problems with DELL by bigboreUnfortunately, our family CURRENTLY owns 2 DELL laptops and one desktop (dual monitors). Where do I begin?? Buying a DELL is quite possibly the biggest mistake we have ever made and we did it 4 times (a previous desktop is deceased)! Pretty stupid, huh? God forbid u should experience a problem with a DELL computer! It really doesn't matter what kind of problem! Be prepared to waste many hours and days(absolutely no exageration here) on the phone being transferred from one dept and country to another without resolution to ur problem! Just when u think u have the problem resolved, it reoccurs or they call u back and lv a msg cancelling the resolution. In my case, DELL finally replaced the Inspiron laptop that has been a nightmare since DAY ONE. Unfortunately they shipped a laptop without the internal Intel Wireless Pro Card and the Office software, upgrades originally purchased. Receiving the replacement laptop should have been a happy day until it became apparent that these items (and other less significant software) were missing from the replacement. This seems like it would be a simple matter to correct but NEVER underestimate the dysfunctional state of DELL! After spending 2 days and 2.5 hours on the phone with 3 different depts and countries, I thought the situation was resolved. The next day I received a voice mail from DELL informing me that since the computer was not under warranty, they would not be sending the 2 items in question. THE THING IS- THE COMPUTER IS UNDER WARRANTY FOR 2 MORE YEARS(I BOUGHT THIS WARRANTY WHEN I BOUGHT THE COMPUTER). Today I called the phone number and extension they left in the message only to discover that the TECH SUPPORT DEPT is NOT the place I need to be! Then the transfers begin... Finally, an operator in Oklahoma told me they didn't process the replacemnet properly and I need to speak to Cust(NO)Care again in order to get them to make the corrections. After talking to someone in Manilla for another hour, I have been assured that the corrections have been made and the items will be shipped in the next 5 - 7 biz days. They will also credit my Visa $50.00 for the inconvenience. I think that might work out to $1.00 and hour. What I didn't mention is all the other hours and says spent trying to fix a crashed hard drive, a malfunctioning wireless card, a broken motherboard and keyboard..... Honestly, DELL IS A WASTE OF TIME AND WOULD BE AN EXCELLENT COMPANY FOR A BIZ COLLEGE TO STUDY. DELL promised to call me tomorrow to confirm. I'm not holding my breath!
Dell from Hell
by wigan3 - 12/22/06 9:07 PM In reply to: Problems with DELL by bigboreI bought a DELL, so far its had 2 mother boards, and would not operate from the box. 1 sound card, 1 hard drive, ram cards, all changed within 2 months of buying the Dell. They claim good service, I've learned a lot about their service as I was in contact nearly every day. After this experience, I've gone out and built up my own system from known good parts and constructed a computer that I can depend on. Consider your luck, this must be a sign. as you would end up learning a lot about the operation of the hard ware, this through the replacing of their parts. I formatted the hard drive numerous times, this takes hours to perform, and days to reinstall all the software. I've nick named it the DELL FROM HELL.
Horrible Service!
by Ryner1 - 12/26/06 8:19 PM In reply to: Problems with DELL by bigboreDell Stinks! Within the last two months I purchased THREE Dell computers – one for me, one for my son Ryan, and one for my son Brandon.
Ryan’s computer was a little slower than he wanted so he offered to pay for the upgrade. He called Dell and Customer Rep L. May told him he would have to pay 15% for a restocking fee and shipping charges to return all three packages (the monitor, the speakers, and the tower). When he explained everything was good except for the tower, she said it didn’t matter. To return the tower he has to pay to return the three pkgs to three separate addresses AND pay about $165 in restocking fees. That doesn’t include the cost of the upgrade.
What a ripoff! Dell Stinks!
Dell Service is TERRIBLE
by sjkuser - 12/27/06 4:35 PM In reply to: Problems with DELL by bigboreYes--had the same problems, even before the computer was ever delivered. Don't believe it when Dell tells you they've put millions of dollars into upgrading their service. Don't believe it when they tell you that buying the XPS gets you special service. Here's what to expect: long waits on hold, unanswered phone messages and emails, tech support that doesn't always know what they're doing, a subcontracted installation company (Installs, Inc.) that is incompetent and difficult to reach. Whatever the quality of Dell computers may or may not be, the service is such an aggravation that it's not worth doing business with Dell.
newbie to dell horrors
by mykeran - 1/2/07 5:55 PM In reply to: Problems with DELL by bigboreI've just bought a new dell pc in november, and I've just mailed off a letter to their customer service listing no fewer than a dozen separate issues I've had with the dell "experience". The most annoying is their (wait for it!) customer service, particularly the phone service. Their email people aren't too too bad, but their phone service is awful. Again, like pretty much everything out there in pc world "It's not my fault" is what I hear constantly. I paid a lot of money for the product and the warranty but so far i get nothing but static. It's slightly comforting to know there are others in the same sinking boat but . . . is there a product that is tried and true? I would like to point out that my last computer, an HP pavillion had many problems but between their AMAZING online real time chat support and the warranty I purchased from Best Buy, aside from add ons, I've had to pay very little for the computer in terms of repairs. the hp support line is incredible, but for me the HP wasn't a decent enough gaming computer. Well thanks for listening.
DELL Lemon
by DMS88 - 1/4/07 10:42 AM In reply to: newbie to dell horrors by mykeranI bought a XPS 400 this year. A couple days after I got it I realized that some of my programs were not working. So I contacted DELL and they asked me what was the last program I installed. I told them I activated the NORTON GHOST program that was installed in the factory. They then told me to uninstall that program, that I wouldn't need it. So I did.
The computer worked great for a couple months and then started to give me blue screen error messages. Then it totally crashed within a day and Windows would no longer reboot.
I called up the customer service department and they said, "No problem with Norton Ghost you shouldn't lose much." And I am like, "Ummm... you told me to uninstall that program." So I ended up having to reinstall windows and losing all of my photos and programs.
So, I went out and bought an external harddrive to back up everything. Good thing too, because a few months later the entire system went down again. This time diagnostics showed problems in the memory and CPU. DELL said they were going to replace the Mother Board, CPU and Memory boards. It took two weeks for the parts to get to the local technician and for them to get to my house.
They replace the parts and boot it up and... it didn't work. Well, they said, "We are just here to replace the parts. You need to talk to customer service about reinstalling windows if you need to do that." and they left.
So I call up Customer service and at that point I notice that the screen that was on the computer now said the Hard Drive was degraded. They have me run diagnostics and the computer says one of my harddrives is degraded and it doesn't even recognize the second one. So the DELL guys say he will send a new Hard Drive to the local tech to get that installed. So I am stuck with another week of waiting. My computer has been down since the second week of December.
And that leaves me wondering what can cause a computer to have this many messed up parts? I know nothing about computers, but doesn't it sound odd that one computer can have so many messed up parts? Wouldn't you think they would have a technician check to see if something was wrong with the power supply or heatsink or anything else that can cause problems all over the machine?
I am just wondering how many parts will I have to be replaced before they realize this machine is a lemon and send me a new one? I think they are just waiting until I grow tired of the hassle and just chuck the machine. But I paid close to $2000 for the computer and I have a 4 year warranty. I expect to have a functioning computer!
I will tell you what, I am not going to buy DELL again. I just might have one bad computer out of thousands of good ones, but it is ridiculous to expect me, a total computer idiot, to spend over 12 hours on a phone talking to some guy in India as he talks me through diagnostics and even has me opening up my computer and taking out pieces of it. I have a warranty on my car, but if it breaks DODGE doesn't expect me talk to a repair man on the phone as he talks me through a transmission repair!
If I buy another computer I will probably buy one through BEST BUY and get the GEEK SQUAD in home repair warranty. I want somebody other than me fixing the bloody thing. I know nothing about computers and trying to fix them while talking to some guy on the telephone with a thick Indian accent is very frustrating to me.
Advice
by mykeran - 1/4/07 8:01 PM In reply to: DELL Lemon by DMS88Well Dell DID get back to me on the phone with a strange message within 24 hours. Something like, "Hi this is Dell, we're unable to get in touch with you . . . "click". and that was that. No email response (as yet) or nothing. But (cheers and smiles everyone!) I figured out on my own to resolve the issues. I'll tell you, if its one thing bad service does, it teaches you how to be resourceful and figure things out for yourself.
As for geek squad, and best buy/futureshop: my last computer was from them (an HP) and though it really wasn't a gaming computer, the people there were amazing in terms of honouring the warranty and not doing the "hidden charges" thing. I brought my pc in for various things (viruses, video cards etc.) and each time they were prompt, courteous and helpful. Today as a matter of fact the geek squad "resurrected" a five year old pc and installed various drivers and updated the entire system for a very small cost. They too were courteous, reasonably prompt and very helpful.
I bought a dell for the gaming capability. It actually runs extremely well...my personal issues are not with the performance as such, as these error message simply come up and go away when I click them. It is not in the least bit comforting to know however that the so-called tech support and warranty support is virtually non-existent.
BTW, not to sound racist, but almost all my "good" calls with Dell support (and there have been many) have been with so-called english people (names like Dave and Shane)...its probably not a racial thing, but these guys were at least gamers, and understood the issues I was talking about. Occasionally there were other people, but theres an enormous disconnect when you are talking to people about programs they know nothing about.
Moreover, I had a problem with my norton, and they connected me to norton who CHARGED me for the phone call service. Can you believe it? I told this to Dell who simply shrugged their shoulders and said sorry, no offer to pay for the charge or anything.
YIKES!!!!!
Geek squad
by DMS88 - 1/4/07 8:56 PM In reply to: Advice by mykeranIt is nice to know that the geek squad works. I don't do gaming, I use my PC for drawing using Corel Painter... I don't know if that uses the same components as a gaming computer. I think I will go with the HP and geek squad next. I really need somebody to just sit down and fix the stupid thing when it breaks.
But to be fair to DELL, all of my previous Dell computers worked fine and all of the service people who I talked to on the phone were polite, but I guess their hands are tied as to what they can do for me. They said they have to try repairing the computer before they can send out a new one. At least I am getting some service, albeit slow, towards fixing my computer.
alternatives
by mykeran - 1/5/07 6:11 AM In reply to: Geek squad by DMS88Hi. Geek squad charges for home visits, something like $130 before they're in the door, so if its convenient, you might want to bring the PC in.
I don't know where you live, but there is or seems to be an alternative. Check out easytechcare.com. they have different sorts of packages which will likely suit your needs. I am NOT an employee nor am I connected with them, nor have I used them. It just looks good and if you want the home visit thing, this might be just the thing.
thanks
by DMS88 - 1/5/07 7:32 AM In reply to: alternatives by mykeranThanks I will check that site out.
I hate Dell!
by myovici - 1/18/07 9:43 PM In reply to: DELL Lemon by DMS88January 19th, 2007
I just received my Dell PC 520. I set it up and checked my specs. I ordered 4 gbs of ram and my pc only registers 3gbs. so I opened up the pc and it has 4 sticks in it and they all say 1gb on them. I also ordered a 320gb harddrive and got a 300gb one instead. I have the print out that even says what I ordered. I also have a buddy who ordered a dell and got the wrong Graphics card. I fought with dell for him for about two weeks before the issue was resolved! Thats another long story in itself! This has all conspired in the last two weeks. I have spent more time on the phone with Dell’s technical support, for my buddy, than he has spent on his computer. Now I get my pc from dell, which I guess I should have learned my lesson, and have problems with mine not having the right parts. I really don’t want to call and deal with those jackasses that can’t speak english again! They don’t understand anything you try to tell them! This is my second pc from dell and i will never buy one from them outsourcing jerkoffs again! I know mre about computers than those retards. If you tech that damn book away from them they wouldn't be able to help with anything!
P.S.
They better fix my problem asap when i call the first time!
the DELL Corporation/
by castingRod47 - 1/7/07 7:41 AM In reply to: Problems with DELL by bigboreMakes really nice computers..as a matter of fact..the DELL machines are very safe machines to use..
How-ever....
DELL seems to have a Customer Service problem/on the Personel side..
DELL--->>stinks..
..
The DELL PC I first purchased was a great machine..Dimension 2350/
I verily-verily/drove it into the ground..
Since I had a DEAD-PC/I researched PC-building and thought it possible..$$600.00 got me what would resemble a DELL 4700..
..
I made a PC purchase from DELL also..the DE051 is also called a B110/1100-series Dimension..it was delivered w/the wrong RAM installed..and Support at DELL even lied about such things..
..they attempted to send a technician to my home..
and tried to sell me Extended Warranties..I needed to give them $$100.00 more to get an OS-CD(XP-Home Ed.SP2)..and the PC is cheapo..but the software they shipped w/it was even worse..
..
The Support website would not accept my Service Tag:number..
and one obnoxious Customer Service guy tried to get me to Cancel my DELL Credit Card..
..
I had a CHAT on the phone w/Hardware Support..and the guy is telling me to remove parts w/o Shutting Down the PC..
..
Generally speaking...DELL Support is useless to me.
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