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Office & productivity software: tech rep put pirate software on my puter, but it"s now slow
tech rep put pirate software on my puter, but it"s now slow
by rodneygarnett - 12/14/06 9:39 PMI TOOK MY COMPUTER TO STAPLES STORE OF MAINTENANCE. THE TECH REP PUT NORTON,NERO 7;I HAD 5 AND OFFICE 3 ON MY COMPUTER TO DO ME A FAVOR. ALL WERE PIRATE SOFTWARE. I CALLED THE COMPANIES AND DID AS INSTRUCTED TO REMOVE THE PIRATE. I HAVE ALSO LOST MY VALID OFFICE 2003. THE REASON IS I CAN'T FIND MY ORIGINAL NUMBERS. MS DON'T SEEM TO HAVE RECORDS OF PURCHASE. JUST IF SOME ONE IS WRONG.HE MAIN PROB-
LEM IS NOW I CHECK SYSTEM INFO IT SAYS I HAVE 512 RAM BUT THE BEST AVAILABLE RAM WILL BE 50 OT 150 MG. WHAT CAN BE RUNNING TO USE ALL THESE RESOURCES. AS A RESULT WINDOWS IS ALWAYS SAYING IT HAS TO SHUT DOWN. IT TAKES SEVERAL MINUTES TO OPEN EVEN THE HOME PAGE. TAKES 10 SECOND TO CLOSE A PAGE. I ALSO WANT MY OFFICE 2003 BACK. THIS IS A CHURCH COMPUTER AND I KNOW THE TECH THOUGHT HE WAS HELPING BUT THE REVERSE WAS TRUE. I NEVER ASKED HIM TO DO ANY OF THE CHANGES. NO ONE SEEMS TO KNOW HOW TO GET THE INFO TO PROVE I HAD OFFICE 2003. I ALSO LOST A MY INDEPENDENT FAX PROGRAM. IT WAS ONE THAT COST ABOUT 30.00. PLEASE TELL HAVE TO GET MY RAM BACK AND THEN IF ABLE TAKE ME TO THE OTHER PROBLEMS. I AM A GREAT BIBLE STUDENT BUT RATHER PATHETIC COMPUTER STUDENT. DUMB FOR DUMMIES IS JUST UP MY TREE. HP PAVILION 7966, PEN 4, WIN XP SP2 HOME ADDITION, UP TO DATE.ORIGINALLY A REFURB. HAD THREE YEAR WARRANTY.SO SLOW. I HAVE NEVER PLAYED A GAME AND ONLY READ AND SAVE SOME EMAILS. NO MUSIC, VIDEO DOWNLOADS. SEVERAL PHOTOS OF CHURCH AND CHILDREN. PLEASE, PLEASE HELP ME IF POSSIBLE, GOD BLESS AND THANKS ROD GARNETT
Message was edited by: admin to remove personal info
Sounds like quite a mess...
by John.Wilkinson
- 12/14/06 9:48 PM
In reply to: tech rep put pirate software on my puter, but it"s now slow by rodneygarnett
First, when it comes to Microsoft Office 2003 try running the free program Magical jellybean Keyfinder to see if by chance your Product Key (the 'numbers' you lost that are needed to install the software) are still stored on your computer. If not and you don't have the key written down somewhere then you are pretty much out of luck. If it came with the computer you could contect HP, but otherwise you are left with two options:
1.) Purchase Office 2003 (or now the new MS Office 2007) again.
2.) Use the free alternative OpenOffice.
When it comes to the RAM issue, first right-click My Computer and select Properties, telling us how much RAM is detected. A fair amount is most likely being used for your integrated graphics. After that click here for information regarding disabling unwanted programs that may be taking up considerable RAM.
Good luck.
John
P.S. Please avoid typing in all caps...it makes it hard to read and is considered shouting online.
There is still a long shot.
by Papa Echo - 12/15/06 12:16 AM In reply to: tech rep put pirate software on my puter, but it"s now slow by rodneygarnettYou have not mentioned it, but if the Tech Rep did not format the HD for a reinstall of the OS, System Restore should be able to roll back to before the time when you bought the computer to him. You then can get your original Office 3 back. You can then use a free program, e.g. Belarc Advisor to retrieve your numbers and lots of other information about your computer for safe keeping.
Have you gone back to the Tech Rep to seek help ? A good maintenance centre should have backed up your HD - i.e. "ghost" the system as a precaution against untoward incidents like yours.
John and Papa ....
by jackintucson - 12/15/06 1:50 PM
In reply to: tech rep put pirate software on my puter, but it"s now slow by rodneygarnett
both have good advice...BUT... as far as I'm concerned, this is a Staples problem. Tell them what the tech did (i.e. pirate installs). It's up to them to return your system to what you had on it. If they can't get Office up then THEY buy you a new Office. And anything else you had on the system that no longer exists. It's stupid stuff like this that really upsets me to no end!! And stay away from those types of shops (Staples, OfficeMax, Office Depot, Circuit City etc, etc). Tell Staples, I'm serious. This guy has put Staples at risk because of his bad decisions. I see a new job on the horizon for this guy. Let us know OK?
and life goes on...
Jack
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