Miscellaneous laptop discussions : Dell Reps Lied to me. 5 of them, suggestions?

Dell Reps Lied to me. 5 of them, suggestions?

Most of the story is here http://DellLied.googlepages.com albiet long and convoluted, but it does include a short audio clip proving what I'm saying.

Now.. the issue itself in short: I believe Dell pulled a bait and switch scam on a component option of the laptops/notebooks I purchased.

Dell Home sales reps repeatedly told me (while I was researching my purchase options) that the E1505 notebook computer had the option to upgrade to a ''Soundblaster Audigy Sound Card'' - ie: Hardware..for $25. So I said yes.

I later found out that in reality, it is just a basic integrated stereo Sigmatel 9200 audio controller.

The scam they pulled, is to send me a CD with audio drivers from Creative (Soundblaster Audigy company) that ''virtualizes'' the stereo output to sound like 5.1 sound.
To get the Software to install, I have been told, although I cannot confirm this yet.. that Dell uses a trick to "fool" the software into thinking it's being installed onto a system with Creative Soundblaster Audigy hardware.

Its been a huge time sink and headache researching and confirming the reality. I've found many others who were similarly duped. I don't hate the notebook itself. There are other problems though, and they are being exaggerated by the fact that I cannot get a single Dell Support rep who comprehends more than basic english phrases.
They know the english words, but in a sentence the reps lose the overall meaning.

Yes, I know, I should return the notebooks (one for me, one for my wife) but Dell charges a 15% restocking fee. I might just let my CC company fight it out with them for not sending me what I actually agreed to purchase. But that is an ugly option.

Still, I'm open to suggestions, not flames as to how to proceed.

I put alot of time and frustration into trying to reach a resolution with Dell, but E-mails go unanswered, phone calls get me passed from one department to another, with 1 rep ''taking ownership'' of my issue but not really understanding it, no contact from Dell reps from posts on their support forums, no response from the Dell One 2 One blog people, and Dell Online Chat reps saying there's not much they can do about the issue, and they suggest I call Customer Care, which I have done numerous times.

At this point, I'm *still* open to an amicable resolution with Dell, but my patience is wearing thin. And I do not think compromise which leaves neither party happy is going to satisfy me now, because of the difficulty I have been put through for spending thousands on their products.

I never had these problems with Dell Business/Enterprise support, so why the headaches with Dell Home?

(rant rant rant) Still, I'm looking for helpful suggestions, something outside the box, (or so deep in the box I've overlooked it).

Starting to wish I had purchased those Asus W3J's instead.

-DL