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Office & productivity software: Office/Word 2003 Problem

by William Klimovich - 9/28/04 4:26 PM
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Post 1 of 14

Office/Word 2003 Problem

by William Klimovich - 9/28/04 4:26 PM

When I click on an existing document to open Word 2003, the following message is displayed within Word: "This document could not be registered. It will not be possible to create links from other documents to this document."

This message does not appear when I just open Word from its shortcut. However, once Word is open and I open an existing document, or click on the New Document icon, this message is displayed.

At the suggestion of someone in the Microsoft Help Forum, I ran Windword /r from the Run box, but it did nothing. I also tried uninstalling Office 2003 and manually removing all remaining registry references to it before reinstalling, but the problem persists.

Although I really don't need it, I noticed that the Office Assistant also doesn't work. The following message is displayed when selecting Help, Show the Office Assistant: "The Office Assistant cound not be started. The Assistant might not have been disabled properly, there might be problems with your Office setup, or your computer might be low on memory." In Excel and PowerPoint, this message appears: "The Office Assistant requires Microsoft Agent 2.0 or later. This product is available on the Office System Pack." I cannot find an Office System Pack on the Office 2003 CD. However, I did download and install Microsoft Agent from Microsoft's download site, but I still get this message.

I had and uninstalled Office XP before installing Office 2003. Office XP also had the "This document could not be registered." message in Word, but the Office Assistant had worked.

The computer has a 900Mhz Athlon Thunderbird processor with 256MB of RAM, with Windows XP Professional and XP Service Pack 2.

Post 2 of 14

Re: Office/Word 2003 Problem

by R. Proffitt Moderator - 9/28/04 4:45 PM In reply to: Office/Word 2003 Problem by William Klimovich

Have you read http://support.microsoft.com/default.aspx?kbid=291316 ?

Post 3 of 14

Re: Office/Word 2003 Problem

by William Klimovich - 9/29/04 4:19 PM In reply to: Re: Office/Word 2003 Problem by R. Proffitt Moderator

Yes I had read it and it doesn't apply. I have no problem cutting and pasting, or linking to or from documents to the open one. The message is erroneous, because it says I can't do something that I can.

Something is corrupted, but what is a mystery. I'll problably have to do a clean install of Windows XP to fix this problem and a Windows Installer service problem. The Windows Installer service will not start when called. I'm always forced to start it manually when installing software that requires it.

Post 4 of 14

Is it set to start in services?

by R. Proffitt Moderator - 9/29/04 4:46 PM In reply to: Re: Office/Word 2003 Problem by William Klimovich

The link from memory offered repairs to MSI, but also you can check services.msc and set it to automatic.

Best of luck,

Bob

Post 5 of 14

Re: Is it set to start in services?

by William Klimovich - 9/30/04 3:15 PM In reply to: Is it set to start in services? by R. Proffitt Moderator

I tried setting it to automatic. It still wouldn't start.

Post 6 of 14

Re: Is it set to start in services?

by William Klimovich - 10/3/04 3:54 PM In reply to: Is it set to start in services? by R. Proffitt Moderator

Problem has been solved. XP Service Pack 2 has a new service, DCOM Server Process Launcher. The service had been disabled. It caused the Office errors and was also responsible for Windows Installer not working correctly. When set to Automatic, all problems went away.

BillK

Post 7 of 14

Thank you so much!!!

by boosted3si - 1/17/05 7:22 PM In reply to: Re: Is it set to start in services? by William Klimovich

I was hunting around for the answer to this issue...

It's also the cause of you not being able to use Microsoft Office Word as the editor in Outlook.

Thanks again,

Nick Terrell

Post 8 of 14

Thanks

by limlloyd - 3/10/05 12:58 AM In reply to: Thank you so much!!! by boosted3si

I had exactly the same problem and setting DCOM Server Process Launcher to 'Automatic' solved it!

Post 9 of 14

Thank you!

by - 3/13/05 7:29 PM In reply to: Thank you so much!!! by boosted3si

You reduced the problem I had with office and windows installer to a 3 minute one, I've changed the startup type of the DCOM Server Process Launcher to automatic and erased the .dot files from the user/aplication data/word/startup folder and now word works perfectly fine, if someone has, like me, installed programs like Finereader 7 or Foxmail that interact with word and has the same problem i suggest deleting the toolbars from these programs and disabling the templates and plugins related. Thank you man.

Post 10 of 14

WOW!!!!!!

by wnichols - 3/15/05 9:00 PM In reply to: Thank you! by

I have been searching for a fix to the Windows Installer Service issue and upon reinstalling Office tonight I had the same issue of the document not being registered. No big deal but to find the DCOM association after searching for this on the WinXP support board over at MS and getting no real help....Well lets just say that users need to stick together when we have OS's that are so "easy to use"....LOL!

Thanks for both fixes life is much better now.

Post 11 of 14

Thanks!

by jackacehole - 7/28/06 10:40 AM In reply to: WOW!!!!!! by wnichols

Couldn't find the solution to this anywhere but here! And it works! Thanks everyone!

Post 12 of 14

OLE in Word not functioning

by halhummer - 8/18/06 5:18 AM In reply to: Thank you! by

Thank you for the solution. I have been 2 weeks at this including a complete Office install on 2 occasions.

Kober

Post 13 of 14

Repair MSI...

by R. Proffitt Moderator - 9/30/04 3:40 PM In reply to: Office/Word 2003 Problem by William Klimovich

Use http://support.microsoft.com/?id=315346

It's also important that IEFIX works (use google.com) and the machine is free from pests. Not just virus/trojans... but pests you find with adaware, spybot and such.

Bob

Post 14 of 14

"Windword"

by LindaSegal - 3/11/05 9:17 AM In reply to: Office/Word 2003 Problem by William Klimovich

Perhaps it didn't work because the word you should have typed was Winword, not Windword. Try it again?

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