I'm hoping that I'll be able to get some help and some insight to this problem that I'm having. Actually, let me rephrase that. To this major and highly annoying a potentially devastating problem that I'm having.
I just recently (today) bought a SanDisk Cruzer Micro 2GB flash drive with retractable port, with U3 technology.
I plugged it into my SONY Vaio laptop (model number VGN-FJ170), running Windows XP, Service Pack 2, expecting to see what happened when I popped in my best friend's Memorex 2GB flash drive. I expected it to show the little "Found New Hardware" icon in the system tray, and then after a few seconds, to have it tell me that it was reading the disc, then pop the disc window open, showing the contents of the device, or to have it pop open a window asking me what I wanted to do with the device ("Open Window to Show Files", or "Do Nothing").
It didn't do that. And also, it took an awful long time for the "Installing New Hardware" icon in the system tray
Well, I opened up my My Computer window. It took about 2 minutes to load, and showed the device. Now, I am never a big fan of what companies think I need to have preinstalled on my flash disc, not to mention that they're usually in FAT format. I always format them to FAT32, thus thereby making it FAT32 AND removing all preinstalled software.
to disappear.
Well, it wouldn't let me access it from Windows Explorer (my computer). Actually, let me rephrase that. Windows Explorer was blank on parts of it (like you see when you're running too many applications, and you open My Computer, and it takes a long time to load, or when you switch windows).
Luckily I had a shortcut on my desktop to the drive letter that it was assigned (F:\), so I double-clicked that to view what was inside the flash drive. There was a disc labeled "U3", a folder labeled "Documents" and some other folder that I forget. The U3 disc and the other documents, I believe were hidden also.
Well, on My Computer, it finally showed the drive, so I clicked on it to select it, and then My Computer took a long time again. It seemed to be taking a LOOOOOOONNNG time to access the drive, so I gave up and killed the Windows Explorer process from the task manager again, and then restarted Windows Explorer via the task manager (explorer.exe).
Again I tried to access the drive. And again it was lagging horribly. I finally was able to figure out the right-click the shortcut icon on my desktop and select format. I formatted it twice. I then checked the drive. It was empty.
Yet My Computer still lagged when I tried to access the drive. And now, I found another nuissance (sp?). I noticed it had installed a new CD drive on my computer. What the heck???
I located the drive in the device manager and under the CD ROM & DVD ROM drives, it said that it was a SanDisc U3 Cruzer Micro Disc, or something to that effect. I know that it knew it was a SanDisc Disc, and that it was a Cruzer Micro, and that it was U3, but I don't remember the exact labeling.
I got so frustrated, I restarted my computer a few times. And I still experienced lag with My Computer. I'm only having lag with "My Computer", mind you, not Windows Explorer itself. As long as I stay away from "My Computer" and only use drive letters and direct paths typed into the path directory, Windows Explorer acts zippy.
But when I get onto "My Computer", it lags horribly. I tried opening this new CD drive that it had installed, and when I did, I received a message stating that it was in a format that Windows did not recognize, and that the disc could be corrupted. Well, I Quick Formatted it again and formatted it a few more times.
Then, via the shortcut, I loaded some pictures, music and other stuff onto the drive. I accessed them via the shortcut, and everything worked fine. Pictures looked perfect, music played great, via WinAMP and I was able to save text documents to it just fine (that I had copied into the drive and opened via the shortcut).
I decided to plug in my best friend's Memorex drive into my computer to test it out (if it was my USB ports, or my Plug and Play stuff). Well, "My Computer" lagged again. I got so ticked off that I pulled out the SanDisc flash drive. OH MY GOSH. "My Computer" instantly and magically refreshed itself, showing that my best friend's Memorex was installed and everything was speedy, as it should be (also, that extra CD drive disappeared).
Then I replugged in the SanDisc. Lag AGAIN!!!
I replaced my SanDisc with a brand new one, thinking it could have been the memory (which was dumb to think, because all my data I had put onto it worked flawlessly.
I went the the same hell with formatting this drive and taking care of everything. And it's still causing my "My Computer" to lag and still showing up with that dumb extra CD drive. What the heck?
If this is what U3 does to computers, I will never ever buy another U3 enabled flash disc drive, and to be honest, this has soured my view towards SanDisc, because I called them to get support, but it was after hours, and their QuickStart guide mentions none of this, and in fact is only for people using something other than Windows XP.
It mentions nothing about that stupid little CD drive that shows up, and I hate it.
I have also tried plugging the flash drive itself into other computers, and get the same results (laggy "My Computer") and tried plugging new flash drives into my computer (borrowed from students around my school's library) and their's all install fine and doesn't affect the speed of "My Computer".
This flash drive is supposed to be taken to school and back and forth between computers. I cannot be sitting in front of a computer screen, waiting for "My Computer" to catch up because of that stupid flash drive. That's not an option. I need to be able to pop in my flash drive, have the computer I'm using detect the new hardware, load it, access my data, and then be on my way. This is not an option.
Has anyone else had experience with U3 flash drive, particularly this model? I am at wit's end, and am so ticked, that honestly I think I'd get more enjoyment from smashing the flash drive and burning it than exchanging it for a new one. Can someone help me please???
Okay, been messing around with some stuff regarding the flash drive, and discovered something. I went into the Device Manager and disabled the suspicious SanDisc "CD ROM drive" and now it doesn't cause "My Computer" to lag. What the heck is that drive? I'm gonna' call up SanDisc tomorrow (or Monday, if they're not open on Sunday) and try to figure out what in the world that is, but I'm guessing it's some kind of hardware, but can't figure out why it's there, as it's a flash drive, not a CD ROM drive, and it's quite annoying to have to go into the settings and change disable the stupid little CD ROM drive in the Device Manager (when I plug it in at school) just to be able to use it at school.
Also, at school they actually may have disabled it so that I can't even access the Device Manager, so this may not even be an option. I do see several options available, but none of them are that good.
1) Unplug the device everytime I want to access "My Computer"
Reasoning of why this isn't acceptable:
I don't have to do this with any other flash drive, why should I have to with this one?
2) Disable it in the Device Manager.
Reasoning of why this isn't acceptable:
I shouldn't have to do this, and on school computers, I may NOT even be able to.
3) Get a different flash drive.
Reasoning of why this isn't acceptable:
This flash drive shouldn't be causing these kind of problems, and other people will be having the same problems like me, so it's stupid to just pass the buck, without finding out the solution, so I can help other people who experience this problem.
The whole point of the U3 drive is to have autorun/autoload apps. This is why it creates an extra CD Drive on your computer. If you just wanted a dumb memory stick, that's what you should have bought. You paid a major premium for the U3 Software - which you immmediatly reformated/deleted?! See www.u3.com
I did read up on U3, at their website. It says NOTHING about adding an extra CD drive to the computer. NOTHING.
In addition, I bought it from a friend, brand new for $50, so don't go assuming that I paid premium for that.
Anyways, I found a U3 Firmware remover, which cleared out that crappy U3 drive, and made it a normal flash drive, but in a really cool "suit".
Find it here:
http://www.no-install.com/modules.php?name=Forums&file=viewtopic&t=72
U3 had a conflict with something on my home PCs. According to the U3 website, it is probably my NERO CD/DVD burning software. The U3 people are smoking something if they think their software is worth uninstalling my DVD burner support.
I got this 1GB USB key for $40. I didn't buy it for the U3, and the U3 doesn't work on half the PCs I plug it into... so coutesy of the uninstaller provdided at the official U3 website, I fixed the key so it works in all of the PCs I use now ![]()
Hello,
I work for SanDisk and have been asked to contact you regarding the issue you had with your U3 Cruzer Micro.
Although you have since resolved the issue by removing U3, we would like to make you an offer. We will advance replace your drive with a non-U3 drive of the same capacity, as well as a 1GB U3 drive. This is in order to compensate you for the issues you experienced, and so we can get that drive back for failure analysis. The slowness you experienced should not have happened.
Please reply with your e-mail address and (if you wish) your phone number and we will contact you. If you do not wish to post it here, you can send an e-mail to sandisk_technical@yahoo.com.
Thank you,
Jason
SanDisk Technical Support
Wow! Now that's customer service!
Yes, that is good customer service, but there are a few things that worry me, and many may have problems with what I will say.
First, as I said in the original reply to that post is that I am worried that it is an "@yahoo.com" e-mail, and not an "@sandisk.com" e-mail.
As we all know, this is the internet, and anyone can say they are anyone, so my fear on this subject is very rational, regarding the info I gave. I can just see giving my phone number to someone who just wants to prank call me.
The second issue I have (that many people will probably bash me for) is that I do think it's cool that I'd be getting in essence, 3 gigabytes in exchange for 2 gigabytes, but while that is very cool, I did buy the Cruzer Micro w/ Retractable USB Connector for form factor also.
As in the e-mail that I wrote SanDisk, I know they are very aware that their consumers like physical attributes when choosing their flash drives. This is obvious in the Cruzer Micro w/ Changeable Skins. The consumer would buy this because they like the ability to change the way it looks.
Well, I LOVE the way my Micro looks. It is so small, and has a retractable USB connector, so I don't lose the cap. The Cruzer Micro w/ Skins has a cap, so it may get lost.
I have a Micro (non U3) without skins that looks just like the one with skins, and the cap is lost somehwere, so I use the sleeve to hold it, and even that is loose, so the retractable USB connector is a big thing for me.
However, the only other current one that is available with a retractable port is the Titanium, but it is too big for me (hey, I'm the consumer, I have every right to be picky here).
To be honest, I'd be happy with another U3 Cruzer Micro w/ Retractable USB Connector, since I am able to clear out the firmware, as I bought it for the looks, not anything else (except size).
To prevent someone else from e-mailing SanDisk in an attempt to get a free 1 GB flash drive, I will post this here.
I AM NOT GOING TO BE CONTACTING SANDISK UNTIL I HAVE CONFIRMATION AND SOME ASSURANCE THAT THIS IS TRULY SANDISK POSTING THIS, AND NOT SOME SCAMMER OR A PRANKSTER.
Thanks again. ![]()
That is understandable. Please e-mail ProductSupport@sandisk.com instead. I am out of the office currently, so I will get someone to check the e-mail (this is why I initially gave the yahoo address).
Alternatively, if you e-mailed us through our website, please reply with the 6 digit case number (which no one else would be able to look up) so I can find your e-mail to us.
The message has been sent, and it will be quite obvious as to the subject, due to the subject line.
I cannot stand the software either. I does slow down your system and the device would not work with my cars' MP3 USB reciever. It just kept displaying read error.
I do not understand why would want such a useless function. A flash drive is just that a flash drive, not a portable fake CD. Also the program selection for U3 is stupid, just below parr dung.
I also removed the U3 software and now it works with my USB receiver and I am happy.
Good deal, glad that it's working for you. Some people like it, but personally, I prefer having MY OWN option of what I want to run from my drive. I don't like being told what to have on my drive, or have it tried to be forced on me.
http://www.snapfiles.com/features/ed_usb_software.html
I liked "Country Codes, CurrPorts, Drive Manager, Restoration, SmartSniff and YamiPod (this one doesn't apply to you).
http://www.theinfobox.com/index.php/Portable_USB_Apps
I liked "HoverIP, Angry IP Scanner, DiskView, FolderSize, NetStumbler, Process Explorer, TCPView and FSResizer.
Actually... I'm not turning cartwheels. I bought the Memorex U3 drive when it first came out. Specifically I wanted it to bring my work computer desktop, files, and outlook home.
Unfortunately Memorex didn't warn me the software was a dumbed down version - outlook sync wasn't available. I was pretty disappointed and have been waiting on the Sandisk U3 because it did include the outlook sync software. I like the U3 idea because I plug it in at work, sync, take it home, plug it in, go right on working.
Thanks for the links you posted - I hadn't run across snapfiles before
In my opinion, the advantage of the U3 drive is the security it affords. The CD drive that shows up should autorun the U3 launchpad which can be configured to prompt for a password. If you don't enter the correct password, the r/w partition of the drive is locked out. I imagine that you have never lost anything in your life, but I want to be assured that if I lose my U3 drive, someone else can't easily get to all the data on it.
The U3 apps are pretty wimpy, but that's not the point.
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