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Windows XP: Login Account Corrupt??

by J_Coctentoasten - 3/21/06 11:07 AM
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Post 1 of 10

Login Account Corrupt??

by J_Coctentoasten - 3/21/06 11:07 AM

I have a problem with my login account. I have read numerous posts here about similar problems but have not found a solution that works for me yet. To summarize:

I have three regular login accounts - mine (admin account), my wife's (admin acct) and my son's (limited acct). For some reason control panel is not available on the start menu any longer when I am logged in my account (I do have the "set program access" on the menu but when I click on it it tells me I do not have permission to access). Control Panel is available on my wife's login start menu. When I go to user accounts in my wife's control panel - my account is listed there as an admin account.

So after reading a few similar problems in this forum I believe my account may be corrupted. So I create a new account under my wife's login, which I plan to copy my settings and files over to and delete the existing corrupted one, but I cannot create anything but a limited account there. I then ctrl-alt-del twice in the welcome screen to access the real admin account to see if I can change it to an admin account. BUT although control panel is on the start menu - when I click on it, it tells me that I do not have permission to access it. Even from -what I'm pretty sure is - the real administrator's account. How can this be??

I have also tried to add the new account to the administrators group in lusrmgr.msc and that doesn't work either. I have spent so much time on this I am at my wit's end. Anyone have any suggestions that might get my account back working properly or how to get a new account???

Thanks

Lee

Post 2 of 10

XP Home?

by R. Proffitt Moderator - 3/21/06 12:09 PM In reply to: Login Account Corrupt?? by J_Coctentoasten

Boot safe mode and you can use the hidden administrator account.

Once you recover from this, you'll know why I suggest having a spare admin capable account.

Bob

Post 3 of 10

XP Pro

by J_Coctentoasten - 3/21/06 12:22 PM In reply to: XP Home? by R. Proffitt Moderator

Bob

Sorry I didn't mention in my original post but I have XP Pro. From what I have read you press ctrl-alt-del twice at the welcome screen to access the hidden administrator account - which I have done - and I cannot enter control panel when I am in that account. It says I do not a permission (or something to that effect). Is there a safe mode also in XP Pro? I am not sure how to proceed.

Lee

Post 4 of 10

WIth XP Pro...

by R. Proffitt Moderator - 3/21/06 12:34 PM In reply to: Login Account Corrupt?? by J_Coctentoasten

The issue gets deep fast. I'm beginning to wonder with the recent (just a few weeks) spat of login account failures that a new pest is causing this.

With the working account try a scan with HOUSECALL and see if there is any new pest. Be sure to not shortchange the forum on names or error messages. It's what I use to remember an answer or do some google and other searches.

Bob

Post 5 of 10

Login Changes

by frankln2u - 3/21/06 1:02 PM In reply to: Login Account Corrupt?? by J_Coctentoasten

Windows includes a hidden Administrator account that can be used for problems with other accounts. You can access it by restarting the computer into safe mode.

First, restart the computer. As it starts, repeatedly press the F8 key (some computers instead require the Delete or Esc key). Instead of the familiar Windows screen, you'll see a text-only Advanced Options Menu. Use the arrow keys to select Safe Mode. Then press Enter.

Select the Administrator account. By default on most computers, it requires no password. Once logged in, you can change the password of the account you normally use.

To make the change, click Start>>Run. In the box, type ''control userpasswords2'' (without the quotes) and click OK. Select your normal account name in the list. Click the Reset Password button. You'll be prompted for a new password. You can restart the computer and use the new password on your normal account.

If you're completely locked out of your computer, you'll need software. Such services include Login Recovery, http://www.loginrecovery.com/ FastCrack, http://www.fastcrack.com/ and NT Password and Registry Editor http://home.eunet.no/~pnordahl/ntpasswd/ Each is free. They make use of boot disks that you can download to a floppy or burn to CD. Of course, you'll have to use some other computer to do the downloading.

Once you've got access to your computer, set a new password through Windows. To do it, click Start>>Control Panel. Double-click User Accounts. Select your account and click ''Change my password.'' You'll be prompted for a new password.

You'll also have the opportunity to enter a password reminder. It should trigger your memory if you ever forget your password. But the reminder should not be descriptive enough to allow others to determine your password.

Post 6 of 10

Not really locked out

by J_Coctentoasten - 3/21/06 1:48 PM In reply to: Login Changes by frankln2u

It's not that I am really locked out or don't have the password to the accounts but that all of them are doing strange things with what they allow me to do once I get into them. I will try the Housecalls scan Bob suggested when I get home to my computer later this evening.

Post 7 of 10

Ran Housecall - still having problems

by J_Coctentoasten - 3/23/06 6:59 AM In reply to: Login Account Corrupt?? by J_Coctentoasten

I ran housecall and it found some spyware and one trojan horse and seemed to successfully clean them but it didn't help. I still do not have access to control panel in my "real" administator account. Not sure what to do now short of reinstalling XP which I am sure would present it's own set of new challenges for me - and may not even solve the problem.

Does anyone here know how I can get my admin account back right and what I can do to prevent this from happening again in the future??

Thanks

Post 8 of 10

Which Trojan Horse?

by R. Proffitt Moderator - 3/23/06 7:05 AM In reply to: Ran Housecall - still having problems by J_Coctentoasten

The problem is that with trojans the damage is never repaired with removal. But at least we have a lead on what happened.

Some trojans do specific damage but without the name I can't see if there are known repairs.

-> Again, removal of trojan and other pests does not repair the damage.

Bob

Post 9 of 10

I didn't remember the name...

by J_Coctentoasten - 3/23/06 10:50 AM In reply to: Which Trojan Horse? by R. Proffitt Moderator

I just deleted it. Could a Trojan Horse have corrupted my Administrator account? Is there a way to fix it?

Post 10 of 10

The issue is...

by R. Proffitt Moderator - 3/23/06 10:55 AM In reply to: I didn't remember the name... by J_Coctentoasten

Some trojans do specific things which we might recover with help from an antivirus article. Some trojans are remote controlled and the damage will be "unknown."

Since we are in the unknown damage category, you have to backup what you can't lose and attempt the Repair Install of XP.

Bob

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