Wireless Internet: Internet connection problem
Internet connection problem
by amblawn - 3/6/06 7:49 AMWe have had a problem with losing our internet connection frequently - usually for less than a minute at a time. Our cable internet company (Optimum Online) replaced our modem (a Webstar DPX2203), but the problem persists. They suggested that our router might be the culprit. We have a Netgear Wireless Firewall Router WGT624v2. Is there a way that we can test the router to see if it may be causing the connection to drop? We have 3 PC's and a VOIP phone which all lose the connection at once.
Thanks
The test.
by R. Proffitt
- 3/6/06 8:01 AM
In reply to: Internet connection problem by amblawn
You remove the router and run the one PC all alone and see if it drops. It it doesn't, the router is suspect.
Here's a short check list for routers.
1. Is the router's firmware the latest they offer?
2. Is the router in a nice place? That is not buried under other gear and overheating.
Bob
I have experienced exactly the same thing .....
by Watzman - 3/9/06 5:43 AM In reply to: Internet connection problem by amblawnAnd it was indeed the router. The router was resetting itself, for no reason at all. You could see it in the lights on the front of the router. It is a likely cause of this problem.
Same problem on WGT624v1
by Abicalcano - 3/9/06 6:23 AM In reply to: I have experienced exactly the same thing ..... by WatzmanBeen having this issue for ages and apparently not fixed in V2. Contacted Netgear with no joy. Recommendations - upgrade the firmware to latest - which I dhad already done without success. Disable SPI - which I did not do since that seems to defeat one of the purposes for having the device. I had been cosidering moving to V2 but now I guess I'm shopping for a new Linksys.
Could be DHCP (Router) Problem
by cohagan - 3/9/06 6:20 AM In reply to: Internet connection problem by amblawnI had a similar problem although it manifest as a LAN connection problem. In my case IP "lease" was expiring and the DHCP server (on the router) was refusing the renewal, but only for a "moment", then it would issue the requested IP number. During that "moment", I'd lose all of my network connections.
To determine if this is your problem I'd suggest looking at the event log for IP renewal failures. A major indicator of this problem is that the failure occurs on a fairly regular schedule; e.g., once a day. This is of course tied to the "lease term" used in your IP setup, often 24 hours.
The solution for me (after many frustrating hours speaking to Linksys tech support in a far away land) was to carefully place the Linksys router in the trash bin and replace it with (of course!) a Netgear router.
Good luck.
Bill
I had the same problem with a Netgear WGT624
by yankeeracer - 3/9/06 9:16 AM In reply to: Could be DHCP (Router) Problem by cohaganI am connecting via Verizon Fios and have Vonage VOIP. I experienced dropped connections all the time. I now connect to the FIOS through the VERIZON supplied D-LInk, and use my Netgear as an "access point" (it connects to the D-LInk). So my wireless equipment get the signal through the Netgear, but I no longer experience the dropped connection. My VOIP is also connected through the DLINK (Lan connection on DLINK to WAN port on Netgear). Hope that helps.
Had a similar problem several years ago with a LinkSys wired
by stevechalmers - 3/9/06 10:27 AM In reply to: Internet connection problem by amblawnOne cause: the router gets a DHCP address from your ISP. If the DHCP lease time gets very short (which may not be deliberate on your ISP's part but a normal software response to running out of IP addresses on your subnet) then the renewal happens often instead of every 24 hours or so as it should. What we found with an "ethereal" trace from one of our PC's was that all traffic was stopping, during the minute or so it was taking to renew the DHCP address on some way-too-overloaded resource at our ISP.
The real cause: Our ISP asked me to take our router out of stealth mode temporarily so they could ping us. That solved the problem (although leaving us less firewalled). My guess is that the ISP had upgraded some firmware in either their Cisco router or the gateway machine, which was attempting to interact with our router in some way (probably some background diagnostic) and was hanging the connection for a tens of seconds timeout each time it did. Going to the latest LinkSys firmware reduced the probability of this occurring but did not fix it.
Similar problem
by LDMatteson - 3/9/06 2:57 PM In reply to: Internet connection problem by amblawnMy cable internet connection will drop out for 5 minutes to 2 days at a time. I have no router in the system. It is a straight-in cable system. I have used 2 different cable modems and two different computers in all possible variations. Problem continues. I have called my cable provider and they have sent techs out, who when they got here the system was working. As soon as they were a block away the connection might be lost again. Oh yes, the cable inside the house has been changed also. Now what?
Try removing any splitters in the lines.
by MinnDarwin - 3/9/06 3:39 PM In reply to: Similar problem by LDMattesonI had and still have the same problem. I had a signal splitter to route the cable to the modem and then to TVs in the house. In the TV branch I had another splitter that allowed me to use a second TV. When I removed that, the problem went away. If I put it back, the dropouts come back. Fortunately, I don't watch the 2nd TV much.
Internet Connection Dropping
by integranet - 3/10/06 5:36 AM In reply to: Try removing any splitters in the lines. by MinnDarwinI had intermittent drops (wired system) until I updated the drivers for my network card.
Splitters
by fooooot - 3/10/06 7:34 PM In reply to: Try removing any splitters in the lines. by MinnDarwinMake sure the splitters are wired right
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