We dont have any towers nearby and they say we can get a signal, who are they kidding. We cant get a signal here where I am, have to go to closest town to get that, I have had 5 phones replaced, always haveing trouble with them. Next time, its gonna be a different phone company.
as an AT&T customer or EX-customer hijacked by Cingular, we thought it would be a great deal. Since then, we have had to buy new phones, sign up for new plans when I was perfectly happy before and STILL can't get service in the house with no hope of any help in the future. And now I'm stuck for another friggen year.
I've used all three in NY, and in Texas. Depending on where you reside, that would determine as to where you're best reception will be. In NY, Verizon was hands down the best. Still have it in Texas for work, but calls do drop from time to time. Cingular in Texas seems to be one of the best, but I see plenty of people use Sprint out here and love the connection/reception. The Cingular phone I have gets decent reception, and has improved recently with the new towers they've just added in the area. As for T-Mobile, decent service, but not consistant. Slight movement in certain areas can throw off the reception dramatically. I use it primarily for data services...best plans and rates out there. Still only charging $15 for the unlimited edge service. Even got some minutes tossed in the plan.
As for customer service, Cingular is hands down the worst. Bad billing mistakes (I had one they couldn't even answer as to how it happened), customer service calls without knowledge or answers leave a bad reputation. Best customer service...T-Mobile. I ask, they do. I question, they eliminate. I switch from Blackberry to Treo, no problem. Trade the phone in, sure, no problem, and here's some cash. Friendly, curtious, and knowledgable. Verizon is OK...depends on where the spinning wheel stops. Sometimes the service is great, other times it can be terrible.
My recommendation is research what services work best in the area you reside (or where you will use the phone the most), then look at the top two and the plans they offer, and what phone(s) work best for you.
Phones and Service I have:
Verizon (work) - Treo 700w
Cingular (personal)- Razr
T-Mobile (real old #...can't get rid of it) - Treo 650
PS - If you need unlimited data, Verizon's EVDO is awesome in most major areas. Awesome if you have access to the coverage area and willing to shell out a few bucks. If not, T-Mobile is the way to go. Great inexpensive unlimited data plan, just not as fast as some of the others (although it's running EDGE now). But again, check service in the areas you reside and work.
Actually, you didn't HAVE to switch phones and service plans...you could have kept your AT&T plan/phone. You just wouldn't have "full" access to current Cingular services. I still have my AT&T phone/plan and still have no problems. I too wasn't all that happy about the merger. I had Cingular when it merged from Pacific Bell and it was terrible! I then went to Sprint which is THE WORST company. I was always roaming in my own home and could never get good reception. I then went to AT&T which was the best. Since the merge to Cingualr, I must admit, its still been 100%!
We have 4 phones former ATT. We kept these phones and are with Cingular but still on our former ATT package. We have not switched over because they have not and so far will not match what we have. They would like us to switch but have not forced us so far. I don't understand why they couldn't just "unlock" the phones you had?
You took the words out of our mouths! We are counting the days until we can CANCEL Cingular!!!!
I have been with Cingular for 10+years and not once did I have problems until AT&T took over. I am now being billed for junk I have no idea what it even is...............I never called about problems with my bill until AT&T............I can't say I have been asked or advised to change phones or that I needed any equipment more than I had so I can't comment on that and I have no problems with dropped calls so I am happy with that I will change carriers if I find one I feel can compete with the quality of service mot including the customer service department or billing department because I think my 4 year old could do better............
I switched from at&t to cingular because of the merger and unavailablity of getting a new phone. Since I have done this I had had more dropped calls and reception from my home is terrible...The worst of it is these two year contracts make switching impossible without financial loss.
I'm a little confused...............AT&T merged with Cingular so they are one and the same...........I am completely opposite from you with my issues..................AT&T came into the picture and screwed up an awesome service.........charging for services not used but hey they know it all and we know nothing so we must be wrong............I will change from the new AT&T if it means losing my cell service until I can find another I am happy with..................
Send some of that "glow" over to Walkersville and Woodsboro, Maryland! We need it.
Didn't Alltel just aquire Cellular One?
Alltel has just aquired Western Wireless (Cellular One):
Telus mobility from Canada is the best I've ever tried and I tried many.
I also use TelusMobility here in Alberta. I have only had two instances of terrible service with equally poor results, but would still continue to use Telus. Those instances were finally resolved in my favour.
My only complaint is with the coverage in Northwestern Ontario, especially the Kenora area. Telus, both Alberta and Scarborough based have assured me that service is available but for two summers running, all I get is a voice message saying that I have reached MTS (Manitoba Telephone System) and can’t be connected as I am not an authorized customer. Luckily both times, I was only looking for hotel accommodations.
Telus has switched my rate plans easily and on short notice when I have needed to leave Alberta for family emergencies and also removed long-distance charges as *611 doesn’t work once I am out of Alberta. After hearing about the grief that fellow colleagues have had with Rogers, Fido and Bell, I will stay with Telus.
I switched from Fido to Rogers to get a wider service area, only for the two to merge and I'm back to limited access. I only hope that with the new Fido commercials, my cell phone will start to work again inside my own home.
| Forum legend: | |
| Locked thread | |
| Moderator | |
![]() |
CNET staff |
![]() |
Samsung staff |
| Norton Authorized Support team | |
| AVG staff | |
| Windows Outreach team | |
![]() |
Dell staff |
| Intel staff | |