Thank you very much. I will give that a try. Before removing it, should I go ahead and install and configure my new anti-viral product? How do I protect myself for that interval of time between uninstall of old anti-virus protection and install of new? (Just disconnect my ethernet cable perhaps?)
Thanks in advance if you can help with this question.
uninstall Systemworks completely and then do a complete system search for anything related to Norton or Systemworks and Symantec to make absolutely certain my PC is clean of it. I consider Systemworks the virus to be feared.
Then I would install the new antivirus and update it. I haven't disconnected from the network....lucky, I suppose.
There might be a safer way but that's how I do it.
"Complete system search"? Is there a software freebie that would help me find everything related to Norton? Or advice on "how to" do this system search? Do you just use the search function built-into XP?
I thought from your original answer that the disc would completely uninstall systemworks. But you are saying that there is more digging even after that?
Does this include the registry? (This is where I get too nervous to even uninstall norton because I have no idea how to delete things from the registry, nor do I want to risk it.)
Marty- thank you so much for your advice already!
check things. That's how I knew it was completely removed; I did a system search.
The "built in" system search is all I use. The "Start" page. I Click "Search", select "All files and folders" and then type in the search field anything related to the program such as: Norton, Symantec or Systemworks.
You likely won't need to perform this action. But you can see if the removal tool did it's job.
You say you have CCleaner. That's what I use and love it. Use it and Tweaknow's Reg Cleaner Standard after you have removed Systemworks. For CCleaner, use the "Issue" function. After this restart the PC. I'm a thorough junky so after a restart...or when I do anything like install or remove a program...I do an "Issue" scan and have CCleaner fix what issues it finds. Heck, at the drop of a hat I do an "Issue" scan. Everything I do is completely automatic. I don't bother with the CCleaner "backup" file function either.
Last spring I had so many problems with SystemWorks that after 3 months of no solutions getting ALL of it OFF my computer, I finally resorted to writing to the CEO. Someone called me (from India) and worked to get EVERYTHING OFF...HOWEVER, there is still stuff in there that I have never been able to find. After reading about the 'root directory' problem I know that is where the left overs are hiding.
It is a method of last resort to write to a CEO ---
but it does work. My computer was so fouled up by SystemWorks it was that or give up computing. Being retired I had no $$ to take in to have everything reformatted. I also promised them that I would NEVER buy another of their products so they would never have to deal with me again.
associated file names so that whoever wants to remove them may do so? It would be a great help to myself.
I stopped using Norton products (and McAfee) four years ago. Since then I have wondered why others do. Norton and McAfee are not the only choices. Am I one of the few sane people? If XP hadn't come along I'd be using Linux.
I've had Trend for the past year, get updated four/five times a day, it warns me when a virus ( malware ) enters immediately so I have a clue as to which site sent it ( another entry for AdAware ), and allowed only one virus in ( not sure what happened on that that one ). Quite satisfied with it. Avast freebie seems to work quite well on my laptop also but I haven't surfed quite as recklessly with it. I got rid of one malware ( browser takeover ) that bypassed it by going into system 32 and deleting all additions on that day, some of which I'm sure weren't malware, and then cleaning up the registry. I spent an hour but it didn't come back. Norton and I parted ways 2 years ago, mostly because when it got corrupted, I couldn't reinstall without a complete manual cleanup which took many hours. Why they want/need to load the registry with hundreds of entries, and scatter dozens of folders all over is beyond me. Can't they spot the intruder before it takes over? I suspect they are as confused about all the crap in Windows as Microsoft apparently is and can't tell friend from foe.
I've had Trend for the past year, get updated four/five times a day, it warns me when a virus ( malware ) enters immediately so I have a clue as to which site sent it ( another entry for AdAware ), and allowed only one virus in ( not sure what happened on that that one ). Quite satisfied with it. Avast freebie seems to work quite well on my laptop also but I haven't surfed quite as recklessly with it. I got rid of one malware ( browser takeover ) that bypassed it by going into system 32 and deleting all additions on that day, some of which I'm sure weren't malware, and then cleaning up the registry. I spent an hour but it didn't come back. Norton and I parted ways 2 years ago, mostly because when it got corrupted, I couldn't reinstall without a complete manual cleanup which took many hours. Why they want/need to load the registry with hundreds of entries, and scatter dozens of folders all over is beyond me. Can't they spot the intruder before it takes over? I suspect they are as confused about all the crap in Windows as Microsoft apparently is and can't tell friend from foe.
I purchased a new hp Media Center PC in the begining of December, and it was pre-installed with Norton System Works.
What a System joke...never updated itself, and was asking permission from Zone Alarm for unusual activites I never heard of.
It has totally been removed from my PC after a long and grueling process.
I've lost faith in McAfee as well...it was always outdated.
Now I use AVG 7.1 Professional, and it updates daily...now I have faith again in a Anti-Virus app.
What is AVG 7.1 Professional and how do I get it?
Here is a link for the free version... that would be my choice at least to try it. I have used AVG Free for years without problems... it has daily auto update feature and scans if desired. Free is as good as the professional edition.
http://www.free.grisoft.com/freeweb.php/doc/1
Hope this helps.
Glenn
It has worked very well for me over the past couple of years that I have had it. It has stopped - dead in their tracks - some pretty nasty viruses from getting into my system.
Norton and I fell out a very long time ago and the Symantec firewall at work keeps having mysterious little glitches...
Go AVG!
It is a highly recommended Anti-Virus app found here:
http://www.grisoft.com
I've used their free version for 2 years, and finally dumped Norton & McAfee and bought their fully licensed version.
Hope this helps.
noton antivirus is horrible!!! I use to have it on my computer, until I got a virus, then norton total screwed up. I could not install a new version I could not get updates, it was horrible. So then I called tech support and spent 10min trying tell the gut on the other end how to spell my last name.
Needless to say after a half hour of that I hung up and removed norton.
I replaced it with Kaspersky system mechanic, and I was very impressed. I did run it to some technical problems but when I called tech support they were very friendly and were much easier to understand because unlike norton's tech support they did not have an asian accent.
In terms of product kaspersky system mechanic has an awesome firewall, and many other utilities. (It's unbelievable how much the crammed into this software package)
I have also used the free version of agv and it is no where near as good as Kaspersky's anti-virus. However the free version of agv is $39 cheaper.
Want to check out system mechanic? Go to:
http://www.iolo.com/sm/ads/landing/index.cfm?pid=445F2C56-41B2-449B-8E15-F880DD92137D
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