Cell phones: Poor customer support from Inphonic.com/Wirefly.com
myworldphone.com FRAUD
by EB1996 - 9/15/06 7:07 PM In reply to: Don't buy from MYWORLDPHONE.COM by hammerdMy husband bought a phone from myworldphone.com. He got a used phone (had someone else's data/pictures on it). He returned the phone but didn't get a refund. He's called over 20 times, and each time is given the run around and pure lies!!!!! Protect yourself and do not buy phones from this company. If my husband had never discovered the other owner's data/picture, he would have never know it was used. I have a feeling this is more common that people know about. Also, the most frustrating thing is the company's unwillingness to refund him after he sent the phone back. Protect yourself!!!!
MyWorldPhone.com - The Worst Online Experience Ever.
by babysmoove - 12/5/05 8:10 PM In reply to: You should try Myworldphone.com for unlocked phones. by diva77I recently purchased a Motorola a780 from MyWorldPhone.com. Soon after receiving the product, I realized it was missing a key feature I wanted (EDGE support) even though it was described with this feature in the product description. I called them nearly a dozen times to rectify this problem (I even recommended they change the description on their website). The result: A partial refund. Even though it was their fault they misrepresented the product, I lost nearly $100 from this transaction.
I’ve asked to speak directly with the owner or supervising manager only to be hung up on twice. I’ve tried to get contact information for a manager or owner, and they would not give it to me. I’ve been blatantly lied to (twice they said I would get the balance of the refund by a certain date). This has been going on since October 21st with no resolve in sight.
I’ve pretty much given up on getting the rest of my money. This was the worst online transaction I have ever experienced.
If you are considering purchasing a phone from MyWorldPhone.com, my advice would be to look elsewhere.
Thank you everyone for warning me about these guys.
by LeonWestbrook - 6/23/05 11:43 PM In reply to: Poor customer support from Inphonic.com/Wirefly.com by StormieI just cancelled and shipped back my week old phone to these guys. Even if I did follow their arcane rules for rebates to the letter I would have problems with their penalties on changing plans and etc.
One thing to remember guys is read the fine print, ALWAYS. Before signing on to anything, double check to make sure you wont have any thing shady happen.
I wanna know why the hell are these guys still in business?
You want to know why these guys are still in business?
by hh - 6/24/05 6:15 AM In reply to: Thank you everyone for warning me about these guys. by LeonWestbrookThe people who come to these forums are only a miniscule part of the online purchasing public. For every sale they loose, they get 100 other people that get suckered in. Unfortunately most people are so naive that they believe what they read. Most do not even follow up with the rebates. They give up too easily.
A good rule of thumb is, if it sounds too good to be true, there is probably a catch. Don't do it!
Also, unlike in criminal justice system, where one is innocent until proven guilty, here assume these stores are all 'crooks' unless proven otherwise.
"Most do not even follow up with the rebates."
by mightyphung - 6/28/05 1:24 PM In reply to: You want to know why these guys are still in business? by hhIf you don't bother to send in the rebates, what are you complaining about? That's not their fault, is it?
Just CANCELLED my order!! Here is how ..
by Jupiter4 - 7/2/05 11:28 AM In reply to: "Most do not even follow up with the rebates." by mightyphung[repost: sorry, i'd posted this as new discussion, instead of a reply in this thread]
I had ordered thru wirefly.com what I thought was an irresistible deal: T-Mobile Family plan with a pair of V330 for FREE + FREE bluetooth adaptors. Few minutes after placing order I started searching the web and was shocked at wirefly.com's Reseller.com rating (URL: http://www.resellerratings.com/seller7831-p1-s1-d1.html) And then I found this forum which had equally bad reviews!
Frankly, I was LEAST worried of the rebate issues! Or even not getting the Bluetooth receivers. Read below why I cancelled..
The order total BEFORE Rebates was $212 which was same as T-Mobile.com directly. So I had no issue with not ever getting the darned rebates. And the bluetooth I had it for granted I would never get based on the shady rebate submission thru a "Vendor" --that's exactly how it was stated.. the Bluetooth would come a "Vendor" six months after activation.. forget that! What i WAS worried about is getting USED PHONES, getting someone else's order with an outstanding $$ bill, waiting 2-4 WEEKS to receive phones.. , getting the second line under a different carrier/plan, and dealing with their fine print cancellation policy with a $250 equipment penalties! And then some identity theft issues.. paranoid? maybe, but These are all horror stories I read in this forum and Reselleratings.com. THAT's what I was worried about!!! The rebates is NOTHING compared to that.
So I called the several Wirefly/Inphonic customer care phones listed in this forum and Reselleratings. The phone +1.800.300.7066 apparently is a USA-based customer care with hours M-F 8am-9pm. So it wasn't any good today Saturday. But you might give it a shot on weekdays. The phone +1.866.276.9584 is the only number that appears in the whereismyorder.com and it's only an automated order status --no use then. Finally, the +1.888.378.6509 is an off-shore center clearly based in India. That's the one I got to talk to a real person today Saturday US Central time at around noon and CANCELLED!.
If you call to cancel - one word of advice: be polite! Yes, it doesn't hurt and might actually even help you. I was polite to the forein customer care lady who answered and simply asked her to CANCEL my order. When she asked why, I simply replied with "I am no longer interested in cellular phone service". She asked if T-Mobile was the reason and if I wanted a different carrier. I simply said "No, thanks. I am just not interested in cellular service." and that was it. Within five minutes later my order at whereismyorder.com is showing CANCELLED !! Hurray.. well -not quite.. let's see if now my credit card is being billed. Anyhow that should be easy to resolve since I'm not getting any product/service from them I can just work that with my Credit card.
so whatever your reason is, if you change your mind, if you just ordered and having second thoughts.. you can still cancel and avoid headaches later on. As for me, I'm going directly with Tmobile now (I work in Telecomm, so I trust Service Providers more than their resellers/affiliates programs...)
.. carry on folks.. hope this was useful to some of ya.
Wish I visit this forum earlier
by happywestie - 7/19/05 6:18 PM In reply to: Just CANCELLED my order!! Here is how .. by Jupiter4Unfortunately, I ordered two phones a week ago. There is no shipping status today. I will cancel my order tomorrow. Friends spread your words and stop the bad business.
Inphonic Customer Service Response
by responseinphonic - 8/31/05 2:10 PM In reply to: Wish I visit this forum earlier by happywestieDear Valued Customer,
We are sorry to hear of your experience. Our goal is 100% customer satisfaction. Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation and ensure that somebody follows up with you. Thank you for your patience.
Inphonic Customer Service Response
by responseinphonic - 8/31/05 2:22 PM In reply to: Wish I visit this forum earlier by happywestieDear Valued Customer,
We are sorry to hear of your experience. Our goal is 100% customer satisfaction. Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation and ensure that somebody follows up with you. Thank you for your patience.
Inphonic Customer Service Response
by responseinphonic - 8/31/05 2:18 PM In reply to: Just CANCELLED my order!! Here is how .. by Jupiter4Dear Valued Customer,
We are sorry to hear of your experience. Our goal is 100% customer satisfaction. Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation and ensure that somebody follows up with you.
Thank you for your patience.
Inphonic Customer Service Response
by responseinphonic - 8/31/05 2:25 PM In reply to: "Most do not even follow up with the rebates." by mightyphungDear Valued Customer,
Our goal is 100% customer satisfaction and therefore we are sorry to hear of your concerns regarding our rebates.
It is our policy to promptly process and send checks to every customer that fulfills the rebate requirements. We activate over 100,000 new wireless subscribers every month, and have happily paid out millions of dollars in rebates to our customers. Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation.
InPhonic Customer Service BS line
by bugmenotcnet - 12/6/05 3:47 PM In reply to: Inphonic Customer Service Response by responseinphonicSure, everyone... email Inphoney at customerinquiry@inphonic.com so that they can IGNORE you further!
What a joke, this canned response is spammed to every single post here and yet if you *do* email them - they IGNORE your emails.
Speaking of "Dummies"
by linny249 - 8/22/05 2:26 PM In reply to: You want to know why these guys are still in business? by hhBefore you go rambling again, please know that despite the amount of customers they may have IN-PHONIC and any other company is legally bound to honor what they advertise or they can be held liable for fraudulent business practices. It is NOT the consumers responsibilty to worry about the kinks they may have. Furthermore, free phones are the impetus of this business. It is just a matter of who you get your free phone from. Some companies are more honorable than others. I have gotten many rebates in the past with absolutely NO PROBLEM. As with most of the other rebate complaints in this forum, my rebate was rejected on the premise that it was postmarked "too early" when in fact, I HAVE A COPY OF THE POSTMARKED envelope that I sent them with the CORRECT date on it. As this appears to be the predominant theme, I would venture to say that IT IS THE COMPANY and NOT the customers who are at fault. The company relies on people not pursuing this but I AM NOT ONE OF THEM. Also despite the alleged "small fraction" of people you claim are complaining in this forum, I guarantee you there are thousands who have been denied their rebates who have not spoken out. It would appear that you are not wise to the world (or anything else) if you think these are the only people who have been affected. Do you perhaps live in a cave?
Finally, since you appear to have eveything under control, when I file a class action suit against this company, I will assume you will not want to be included. However, anyone else who would like to be, let me know. If I get enough people, and I can establish fraud, the attorneys I work with will be glad to assist me this endeavor.
P.S. You may want to take a refresher course in spelling and punctuation....you know, the little marks that come after sentences,contractions, etc..
Inphonic Customer Service Response
by responseinphonic - 8/31/05 1:58 PM In reply to: Speaking of "Dummies" by linny249Dear Valued Customer,
Our goal is 100% customer satisfaction and therefore we are sorry to hear of your concerns regarding our rebates.
It is our policy to promptly process and send checks to every customer that fulfills the rebate requirements. We activate over 100,000 new wireless subscribers every month, and have happily paid out millions of dollars in rebates to our customers. Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation.
Inphonic Customer Service Response
by responseinphonic - 8/31/05 2:03 PM In reply to: You want to know why these guys are still in business? by hhDear Valued Customer,
Our goal is 100% customer satisfaction and therefore we are sorry to hear of your concerns regarding our rebates.
It is our policy to promptly process and send checks to every customer that fulfills the rebate requirements. We activate over 100,000 new wireless subscribers every month, and have happily paid out millions of dollars in rebates to our customers. Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation.
| Forum legend: | |
 |
Locked thread |
 |
Moderator |
 |
CNET staff |
 |
Samsung staff |
 |
Norton Authorized Support team |
 |
AVG staff |
 |
Windows Outreach team |
 |
Dell staff |
 |
Intel staff |
