Cell phones: Poor customer support from Inphonic.com/Wirefly.com
Don't refer sales to inphonic/wirefly
by Gamegenius007 - 12/6/05 2:49 PM In reply to: YouNeverCall's BBB Record - No Fraud Reported! by samm27Save yourself some bit**in.
Firefly class action suit.
by roissades - 12/15/05 5:04 PM In reply to: YouNeverCall's BBB Record - No Fraud Reported! by samm27we are filing a class action suit in michigan against firefly. We have copies of all the correspondence and these people are crooks. Do not do business with Wirefly. There are much better companies like letstalk.com Rois.
If you live in Michigan I will be posting a website with more information.
Reply to Firefly class action suit.
by timcodd78 - 12/29/05 1:59 PM In reply to: Firefly class action suit. by roissadesI live in Illinois. Can I join you in the class action suit? If so, please send email to timcodd78@gmail.com
My bad experience with younevercall.com
by jianshark - 8/11/06 4:37 PM In reply to: YouNeverCall's BBB Record - No Fraud Reported! by samm27I ordered two RAZR as a family plan from younevercall.com in Jan 2006. The total rebate is $300. They rejected one of the $150 by crappy reasons and approved the other. However, I do not get even a penny back from them although now it is August. I don't know what is the difference between younevercall.com, inphonic, whereismyorder.com, but I personally will definitely stay away from all these companies in the future. Since I am new in US and did not know about BBB at that time, I didn't file complain, but I will file a complain to BBB soon when I get time. Any suggestions for how to deal with these things, welcome to send me email: jianshark@gmail.com
Thanks
No one from customerinquiry@inphonic follow up my order
by MonkeyVn - 9/3/05 1:51 PM In reply to: Inphonic Customer Service Response by responseinphonicYou should change to 0% customer satisfaction. I did sent my complain to customerinquiry@inphonic about my order. You did reply back two days later, but state that my order been follow up. Two weeks later, I sent you a email about update of my order. Guess what? I hadn't receive any reply from Inphonic for more than a month.
thank you for nothing.
Please give your name
by bobwiz - 10/19/05 12:11 AM In reply to: Inphonic Customer Service Response by responseinphonicCan you please give me your name so I know that you'll personally take care of my issue?
BUYER BEWARE - Liberty Wireless
by nieberd - 6/29/05 1:48 AM In reply to: TIPSS FOR LIBERTY WIRELESS HATERS!!! by hehehe111I waited over two months for Liberty to port my cingular wirelss number over to their account but they could not get the process completed. First they ignored my request to port my old number to a new account and sent a cell phone with a new number. After numerous telephone calls to various customer service reps, I was able to convince them that the phone needed to be returned and my activation cahrges refunded.
My next try to establish service with Liberty had to be cancelled because they lost my credit card information after I gave the number verbally to a sales agent.
My third try to establish service with them had to be cancelled because they could not port my old number from Cingular, needed new credit card information, needed my social scurity number, and lastly were out of stock of the free car chargers that were advertised with the cell phone promotion. Two months of monthly fees to maintain my Cingular account active so that I could port my wireless number to Liberty were wasted with all of their excuses and delays.
BUYER BEWARE OF THIS COMPANY!
I hope this posting helps someone else avoid the costs and anguish I experienced with Liberty Wireless.
Inphonic Customer Service Response
by responseinphonic - 8/31/05 12:08 PM In reply to: BUYER BEWARE - Liberty Wireless by nieberdDear Valued Customer,
We are sorry to hear of your experience. Our goal is 100% customer satisfaction. Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation and ensure that somebody follows up with you.
Thank you for your patience.
FRAUD ALERT younevercall.com/inphonic.com/wirefly.com
by mefisto021 - 9/2/05 10:52 PM In reply to: Inphonic Customer Service Response by responseinphonicMy experience with younevercall.com (inphonic.com) has been an absolute nightmare and I am currently consulting an attorney in regards to taking legal action against the company. The message below is a message I sent to my bank's fraud department explaining some of my experience with younevercall.com (same company as inphonic).
“This is a MAJOR SCAM and before I even begin to explain what has happened here, I need to alert you that what this company is doing is absolutely unheard of and could not be more illegal than it is. If you look into my account history, you will notice that back in July, there was a charge in the same amount from the same merchant. I have sent an e-mail on here regarding the charge, and was sent all the appropriate forms so I can properly dispute the charge. What happened back in July is that I ordered a phone from younevercall.com. I got an e-mail from them letting me know that my application was approved but that Cingular is asking for a $100 deposit. The e-mail also said that unless I provide a form of payment for the deposit, they will not proceed with the processing of my application. It said that if I didn't wish to pay the deposit, no reply was necessary. Well, for some very strange reason, 2 days later, they sent me another e-mail letting me know that my phone was getting shipped! This wasn't supposed to happen at all which is the reason I disputed the charge. Also, because of the delay in the processing, the phone which wasn’t supposed to be sent to me at all, arrived at my house with my being on vacation in Europe. While overseas, FedEx attempted to deliver the phone but nobody was here to sign. It was shipped back to the sender after about a week. In the meantime, I had returned to the U.S. and have disputed the charge. I was given provisional credit from Washington Mutual (my bank). By the way, I had attempted to contact the merchant directly numerous times, including by e-mail. I heard from them once. The e-mail said ''looking into this issue now''. That was the first and last time I had heard from them.
Once, I had returned to the States, since it appeared that they were no longer asking for a 100$ deposit and I still needed a new phone, I asked if it was possible to have the phone shipped again and if not, whether I could fill out another application. I also said that I had found out from FedEx online tracking that the original package had been returned to them. Well, after not hearing from them at all for over 10 days I went ahead and ordered the same phone from another website. Two days later, I get an e-mail from younevercall.com, acknowledging the receipt of my e-mail by the office of the president (?!) and also letting me know that my phone was going to be shipped to me. Also, the e-mail said that FedEx had lost the package, which according to the FedEx online tracking, is not true. On FedEx.com, it said the package had been returned to sender. The merchant didn't get in touch with me at all for 2 weeks and then all of a sudden, they are letting me know my phone is being shipped! Well, by then I had placed an order with a different website and I no longer needed their services. After receiving the phone, ( this was 3 days ago), naturally, I was getting ready to send it back. On the receipt which came with the package, it said I needed to call and request an RMA (return merchandise authorization) number before returning the package. So, yesterday, I called and this is when even more ridiculous things started happening.
I was speaking with somebody called Anita. After letting her know that I would like to return the phone, she first told me that I had 2 phones and was asking me which one I would like to return! After a long time she said she realized that was because they had sent one phone before and the second phone was a replacement. Then immediately she said that it is too late to return the phone!!! I was speaking with her yesterday, and it had been only 2 days since I had received the phone!! I explained everything to her but she said that my trial period was over (they counted the trial from the original order date back in July when they weren't supposed to send the phone at all!). She then looked into all the e-mail correspondence and tried to blame me by saying that I still wanted the phone after returning to the country. I cannot even remember all the insane things she was saying, but it was more than clear that no matter what I said, she would not allow me to return the phone. I also told her that I had disputed the charge a long time ago and that I was given a provisional credit from my bank. Anyway, no matter how many times I tried to explain that they weren't supposed to have sent the phone in the first place and all other illegal things they have done, and the fact that I had just received the phone 2 days ago, the answer was no. I could no longer return the phone. I finally asked to speak to a supervisor. He said his name was (Sydney or Cindy and he was a senior supervisor). I explained the whole situation and told him I needed to return the phone which I had just received 2 days ago. He asked me to confirm whether I had disputed the charge with my bank (the previous representative must have told him that). I said that I have and explained everything I just told you and also to the female representative. I let him know that I already have the same phone, which I ordered from another company, and I am keeping my phone number and my services with Cingular but that I no longer needed their phone. I explained to him that my bank had already given me a provisional credit for the charge they posted to my account and that I would like to return the phone. I told him that if they want me to keep the phone and the money, that would be fine with me. But if they wanted the phone, they should let me return it. He said he was going to look into this issue and get back to me within 24 hours. He took my contact info etc.
Well, 24 hours had passed and I am ABSOLUTELLY OUTRAGED and DISGUSTED to have JUST found out here on my online statement that they just put another 249.99 charge on my account here yesterday, after the phone call I had made to their customer service!!! Nobody got in touch with me, he never called but they just charged me 249.99 again!! And I'm sure this is because I told them I was given provisional refund from my bank. The time is ticking away, they wouldn’t give me an RMA number so I can properly return the phone which I've had for 3 days now, and I'm afraid the time is going to go by and the next thing they are going to say will be that it’s been more than a month (which I believe is the trial period length) and that I can for sure not return the phone any longer.
If you could please advise me what to do it would be more than appreciated. This is absolutelly unheard of and I just can't imagine how they can get away doing this! Oh by the way, when I was speaking to Anita, that female representative, after explaining to her that they weren't supposed to charge my card and send the phone in the first place back in July, because they were asking for a $100 deposit for which I never provided a form of payment, she said: ''well you provided us with a credit card in the first place when you made an order''! Can you believe that? I told her what their e-mail said: that unless I provide a form of payment for the deposit, my application will not be processed . I told her that the credit card info was there for the phone only, which couldn't be more clear, but she kept saying I gave them my credit card info. She was completely ignoring the fact the my credit card was given to pay for the phone ONLY, not for the deposit which is why they sent me an e-mail to provide them with a form of payment for the deposit. She was ignoring what I was saying and completely contradicting the e-mail which their company sent me before…. ”
INPHONIC should change 0% customer satisfaction
by MonkeyVn - 9/3/05 1:54 PM In reply to: Inphonic Customer Service Response by responseinphonicYou should change to 0% customer satisfaction. I did sent my complain to customerinquiry@inphonic about my order. You did reply back two days later, but state that my order been follow up. Two weeks later, I sent you a email about update of my order. Guess what? I hadn't receive any reply from Inphonic for more than a month.
thank you for nothing.
Contact info if you need it.
by burgestyle - 9/4/05 11:35 PM In reply to: BUYER BEWARE - Liberty Wireless by nieberdHi,
I have not used Wirefly before but am considering it. After reading all the responses, I looked into them a little more. Here is their contact info from their websit "who is" information:
Good luck if you have been screwed!
InPhonic, Inc.
9301 Peppercorn Pl.
Largo, MD 20774
US
Domain Name: WIREFLY.COM
Administrative Contact:
DNS Administrator dnsadmin@inphonic.com
InPhonic, Inc.
9301 Peppercorn Pl.
Largo, MD 20774
US
Phone: 301 883 0040
Fax:
Technical Contact:
DNS Administrator dnsadmin@inphonic.com
InPhonic, Inc.
9301 Peppercorn Pl.
Largo, MD 20774
US
Phone: 301 883 0040
Fax:
Billing Contact:
DNS Administrator dnsadmin@inphonic.com
InPhonic, Inc.
9301 Peppercorn Pl.
Largo, MD 20774
US
Phone: 301 883 0040
Fax:
Record updated on 2003-11-12 17:57:27
Record created on 1999-11-14
Record expires on 2009-11-14
Database last updated on 2005-09-05 02:30:54 EST
Domain servers in listed order:
UDNS1.ULTRADNS.NET 204.69.234.1
UDNS2.ULTRADNS.NET 204.74.101.1
Wirefly-Customer Support
by responseinphonic - 9/6/05 8:26 AM In reply to: Contact info if you need it. by burgestyleDear Valued Customer,
We are sorry to hear of your experience. Our goal is 100% customer satisfaction.
Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation and ensure that somebody follows up with you. Thank you for your patience.
Regards,
Customer Support
INPHONICS TELEPHONE NOS.
by 1sulea - 12/26/05 9:59 PM In reply to: Contact info if you need it. by burgestyleAddress: 1010 Wisconsin Ave., Ste. 600
Washington, DC 20007
Phone: 202-333-0001
Fax: 202-333-5007
number portability in wirefly
by mst01_80 - 10/12/05 2:11 PM In reply to: BUYER BEWARE - Liberty Wireless by nieberdHi!
I had a similar problem. I got from wirefly. First they promised they would port my previous number to the current cingular account I was buying and after a month they tell me they could not do it! So now I am stuck with my new number!
Liberty Wireless incompetence
by paulnj - 10/17/05 2:44 PM In reply to: number portability in wirefly by mst01_80I requested my number to be ported to my new Liberty Wireless account in August. They couldn't do it, but strung me along through September until it was past the 30 day return deadline. Then when I finally gave up on them, they would not take a return on the phone, which was never even activated! To add insult to injury they now refuse to refund the first monthly fee I paid before I cancelled the account -- even though I was never able to use the phone for that time!!
Because I could no longer afford to be without a cell phone for my business, I signed up with a different carrier and got a different phone. Liberty Wireless has over $160 from me and I have their $40 phone that never worked.
This is either incompetence or a terrific scam. It's not worth getting my lawyer involved but I will submit complaints to the BBB, my state attorney general, and the Federal Trade Commission.
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