Small business: simply accounting help
simply accounting help
by tomjonesjr - 11/29/05 10:47 AMLooking for feedback on working with simply accounting software. Hopefully, I am not alone and there are others out there that occasionally get confused.
Simply Accounting Forum
by culture_of_one - 11/29/05 9:42 PM In reply to: simply accounting help by tomjonesjrhttp://www.pluscommunity.com/cgi-bin/ultimatebb.cgi?ubb=forum&f=6&DaysPrune=1000&submit=Go
JDM
previous year
by Glen Morine - 3/23/07 5:38 AM In reply to: Simply Accounting Forum by culture_of_oneAfter upgrading to 2007, mistakes on data were found,unable to go back to 2006 to retry the upgrade.
Help
Re; upgrade problem
by Kees Bakker
- 3/23/07 5:49 AM
In reply to: previous year by Glen Morine
I don't see any relevant info in your post, such as the name of the bookkeeping software you're referring to and if 2007 and 2006 are financial years or versions of the software.
So I can only offer the most general help, like:
- uninstall and reinstall
- back to the backup of the data
I assume you've got enough common sense to backup your data before performing a software upgrade or a close-old-open-new-year operation in the application.
Hope this helps
Kees
Re:upgrade problem
by Glen Morine - 3/23/07 9:36 AM In reply to: Re; upgrade problem by Kees Bakker
Simply accounting is the software, 2006 and 2007 refer to the software version.
When information was upgraded from 2006 to 2007 only some of the information was sent over. when looking at reports,for instance trial balance the beginning balance should have been the balance at the end of the fiscal year. also payroll proir to jan 1 is non existant.
When I try to restore from backup it says software is now newer version and cann't be opened.
Then it looks like ...
by Kees Bakker - 3/23/07 12:01 PM
In reply to: Re:upgrade problem by Glen Morine
you better uninstall the 2007 version, reinstall the 2006 version and continue happily with the data from the backup. Nothing you can do to correct an incorrect upgrade except calling their customer service.
Kees
Warning The user name and password are incorrect.
by Tansi Watchdog - 3/5/07 10:36 PM In reply to: simply accounting help by tomjonesjrI run a small IT firm in Canada and I've come across this warning a couple of times in the past month:
"The user name and password are incorrect. Please enter a valid user name and password."
The only feedback that I'd get from Simply was by paid support, and they conveniently hand this problem to a third party for repair. (The repair bill starts at several hundred dollars.) There is no information on their support sites which is weird as I think it may be a common problem.
It appears to be an issue with the Windows database engine. So make sure you BACK UP every day, or more often.
I am curious if others are having the same problem.
Simply Accounting 2007 - Problems with username/password
by junglegeorgie - 4/20/07 8:01 AM In reply to: Warning The user name and password are incorrect. by Tansi WatchdogWe have unfortunately just come across the same thing and as you said, was redirected to a third party company. Have you found a solution to this problem. We were foolish in not doing regular backups and will lose 2 months work if we can't login.
Any help would be greatly appreciated.
Also, does anyone know if the MDWRecovery or Simply Accounting Password Recovery software work for this problem?
Thanks,
Georgie
FIXED! Here is the solution to the username/password error
by junglegeorgie - 5/1/07 8:20 AM In reply to: Simply Accounting 2007 - Problems with username/password by junglegeorgieOkay people! After wasting time with SA's tech support, spending money on a password recovery program, countless hours researching a solution online.. here is what did the trick for me. No password recovery, no re-entry of data and no restore from backup (well just to copy the password file again, see below)...
"
Simply Accounting Forum
Subject: Re: Unable to log in
Posted by: Janice LeDuc
Posted on: Sunday, 17th December 2006
Message:
Try this:
Find your last backup and restore it to a different name NOT to your current data. Then close all Simply programs. Explore to the data folder and view all files (details). You should have current.sdb (large file) and current.sdw (small file) and different.sdb (large file) and different.sdw (small file). Change the names of the small files as follows: Edit the name of current.sdw to current1.sdw to get it out of the way and then edit the name of different.sdw to current.sdw. Then double click on current.sdb and Simply should open up.
If you don't see the full file names in Explorer, find a semi-tech person and show them this.
"
I hope you all have great success with it and please share this with everyone you know so that they are suckered into spending their hard-earned money on a "solution" that should have been readily available from Simply.
Good luck,
Georgie
typo
by junglegeorgie - 5/1/07 8:33 AM In reply to: FIXED! Here is the solution to the username/password error by junglegeorgieAREN'T suckered.
whoops 
georgie
MDWRecovery
by hq_giap - 7/22/08 8:59 AM In reply to: Simply Accounting 2007 - Problems with username/password by junglegeorgieThis software only lists all usernames/password already declared in your database, which is complety useless for us. We have the warning message "The user name and password are incorrect. Please enter a valid user name and password" when enter absolutely correct username/password !!!
I event tried to retrieve the SDW from the backup tape, and place it in the same directoty, in vain.
Quoc G.
Warning The user name and password are incorrect.
by craighunter - 4/22/07 10:58 PM In reply to: Warning The user name and password are incorrect. by Tansi WatchdogHi twice now we have gone in to simply accounting and it asks for a password and username,first time my wife had to redo from where backup ended. We never did enter a user name or password just set up account on our home computor for my small business so my wife was the only user. Now it is asking for this info and as we have never used a user name or password we are locked out. any help would be appreciated thanks
if there's no more help from the company ...
by Kees Bakker - 4/23/07 5:16 AM
In reply to: Warning The user name and password are incorrect. by craighunter
than what they have to offer now, I'd seriously consider to say goodbye to them and find a better (or, at least, better supported) accounting package. This seems substandard.
Kees
Same prpblem here
by bencmcp - 4/25/07 6:24 PM In reply to: if there's no more help from the company ... by Kees Bakker
I do IT work for a medium size company in Canada. We have had 3 instances now of the invalid username and password. We have had to restore from backups and were also directed to a 3rd party solution provider. I work, as my fulltime job, for a dental and medical software company. I am a software suppoft analyst. If we were to pull stunts like this on our customers there woud be no way that the company would survive. Time to kick Simply Accounting and boy lovely folks at Sage to the curb.
I also had the problem with username and password
by Breezibaby4 - 4/26/07 10:31 PM In reply to: Same prpblem here by bencmcpI was told by Simply online help that I must have changed the name of the S/A file. To correct this problem to stop receiving username/password, I needed to match up my CAB and SDB file names again. I did not realize I changed the name of my file but I guess I did. In any event, I was not able to change it back as I didn't remember doing it in the first place, so I had to re-enter weeks of info and invoicing. I was using Simply Accounting Basic 2005 at the time. I recently upgraded to S/A Basic 2007 and have had several errors with this version (or they say my data file) too.
Hope this helps.
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