Cell phones: Poor customer support from Inphonic.com/Wirefly.com
BEWARE! MANY ALIASES ALL THE SAME COMPANY!
by stevensilber - 10/10/05 5:40 PM In reply to: Poor customer support from Inphonic.com/Wirefly.com by StormieBEWARE!
INPHONIC.COM/WIREFLY.COM/YOUNEVERCALL.COM/CELLULARCHOICES.NET/MYRATEPLAN.COM/SELECTIVEMOBILE.COM
ARE ALL THE SAME SCAM COMPANY. THERE ARE PROBABLY MORE ALIASES. THESE ARE JUST THE ONES I COULD TRACK DOWN.
Thanks!
by cyberhowie - 1/18/06 9:56 AM In reply to: BEWARE! MANY ALIASES ALL THE SAME COMPANY! by stevensilberAfter reading the horror storeis about wirefly.com, I thought about buying from one of the websites you just mentioned. Thanks for saving me from out $400.00!
Add T-Mobile
by nikshere - 10/11/05 9:56 PM In reply to: Poor customer support from Inphonic.com/Wirefly.com by StormiePlease add T-Mobile to this list, I have experienced the same problem wth round and round. The funniest part is they would put a voicemail in my voicemail box without calling! Terrible customer service and now I am blacklisted and they will not do anything for me. The BBB got me nowhere, except they have a negative mark now. I am now going to write the Consumer Divsion which is another good place in your area.
InPhonec and Internet Monopoly
by alfaorg - 10/14/05 10:56 AM In reply to: Poor customer support from Inphonic.com/Wirefly.com by StormieBetween Dec 2004 and Jun 2005 InPhonic bought out most of the Internet Cellular Phones Service resellers on the INternet.
Right after that their customer service went straight to the bottom of acceptable.
All those Customer Loyalty mail in rebate are to redeem after 6 month in the hope that they will be lost or forgaten by than.
I wouldn’t buy again from them! EVER
http://www.alfaorg.com/
INPHONIC - CUSTOMER SERVICE
by responseinphonic - 11/1/05 10:16 AM In reply to: InPhonec and Internet Monopoly by alfaorgDear alfaorg,
Our goal is 100% customer satisfaction and therefore we are sorry to hear of your concerns regarding our rebates.
It is our policy to promptly process and send checks to every customer that fulfills the rebate requirements. We activate over 100,000 new wireless subscribers every month, and have happily paid out millions of dollars in rebates to our customers.
Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation.
Regards,
Neil
[Inphonic - Customer Service Department]
You Guys Saved Me
by JC191482 - 10/23/05 5:34 AM In reply to: Poor customer support from Inphonic.com/Wirefly.com by StormieGood thing I saw this thread on CNET. I was minutes away from ordering 2 RAZR phones from them and saw that a lot of people have had problems with wirefly. Wirefly should realize that they should get their act together otherwise they won't last very long.
wirefly-rebate.com
by aramail - 10/26/05 12:22 PM In reply to: You Guys Saved Me by JC191482I'm sure a lot of people are really mad at them, some people have already created a website on their scam. www.wirefly-rebate.com
is lie about mail a federal crime?
by general123 - 10/27/05 9:44 AM In reply to: Poor customer support from Inphonic.com/Wirefly.com by StormieI think one of most use rejection reason by iphnoic /wirefly is lost rebate, wrong date, damage rebate. If they get the mail and claim it lost, or damage the rebate so don't have to honor it is that a federal crime?
any one who know a lawyer or can check with Postoffice general?
Internet Crime Complaint Center
by elvis68 - 10/27/05 10:08 AM In reply to: is lie about mail a federal crime? by general123Anyone who believes they have fallen victim to Inphonic/Firefly, etc. should report this to the Internet Crime Complaint Center at
http://www.ic3.gov/
According to their website:
The Internet Fraud Complaint Center (IFCC) was established as a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C) to serve as a means to receive Internet related criminal complaints, research, develop and refer the criminal complaints to law enforcement agencies for any investigation they deem to be appropriate. The IFCC was intended, and continues to emphasize serving the broader law enforcement community, to include federal, as well as state and local agencies, which are combating Internet crime and in many cases participating in Cyber Crime Task Forces.
Since its inception, the IFCC has received complaints crossing the spectrum of cyber crime matters, to include on-line fraud in its many forms, Intellectual Property Rights (IPR) matters, Computer Intrusions (hacking), Economic Espionage (Theft of Trade Secrets), On-line Extortion, International Money Laundering, Identity Theft and a growing list of Internet facilitated crimes. Over the past three years it has become increasingly evident that, regardless of the label placed on a cyber crime matter, the potential for it to overlap with another referred matter is substantial. The IFCC is therefore being renamed the Internet Crime Complaint Center (IC3), to better reflect the broad character of such matters having a cyber (Internet) nexus referred to the IC3, and to minimize the need for one to distinguish "Internet Fraud" from other potentially overlapping cyber crimes.
(NT) thanks, I will
by sparky82 - 3/14/06 6:33 AM In reply to: Internet Crime Complaint Center by elvis68INPHONIC - CUSTOMER SERVICE
by responseinphonic - 10/27/05 12:38 PM In reply to: is lie about mail a federal crime? by general123Dear general123,
Our goal is 100% customer satisfaction and therefore we are sorry to hear of your concerns regarding our rebates.
It is our policy to promptly process and send checks to every customer that fulfills the rebate requirements. We activate over 100,000 new wireless subscribers every month, and have happily paid out millions of dollars in rebates to our customers.
Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation.
Regards,
Neil
[Inphonic - Customer Support]
Boycott of all companies using Inphonic/Firefly/ETC
by elvis68 - 10/27/05 2:04 PM In reply to: Poor customer support from Inphonic.com/Wirefly.com by StormieAfter this painful lesson trying to get the rebates OWED me, and apart from contacting the BBB & ICCC, I have decided to no longer do business with any company that uses Inphonic's services. Unfortunately, this includes some companies that I used to enjoy purchasing from but, the only way to pressure them to stop using this shady company is to no longer purchase anything from them.
The companies I am aware of that use some version of Inphonic:
Buy.com
Treocentral.com
Radio Shack
Please let me know of others so I can mark them off my list of places I will no longer shop at until the fire Inphonic.
Rejection Poll Added To wirefly-rebate.com!
by elvis68 - 10/27/05 3:08 PM In reply to: Poor customer support from Inphonic.com/Wirefly.com by StormieThey have added a funny poll to http://www.wirefly-rebate.com/ allowing you to vote on the faux-rejection reason given by Inphonic/Wirefly.
Inphonic does suck
by Mr Jordan - 10/30/05 10:49 PM In reply to: Poor customer support from Inphonic.com/Wirefly.com by Stormiedon't try it unless you're willing to spend hours on the phone to correct their mistakes... I ordered 2 phones (port may cell and my home)... When I called to confirm the order they only ported my home numbers so I cancelled. They still ported my home number that I have now lost and they failed to cancel the order shiping me 2 phones... when I went to return them they need to charg me 250 more than the 400 I paid as collateral... Die Inphonic
INPHONIC - CUSTOMER SERVICE
by responseinphonic - 11/1/05 10:31 AM In reply to: Inphonic does suck by Mr JordanDear Snowman,
We are sorry to hear of your experience. Our goal is 100% customer satisfaction.
Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation and ensure that somebody follows up with you.
Thank you for your patience.
Regards,
Neil
[Inphonic - Customer Service Department]
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