Windows XP: Missing CD Drive
Missing CD Drive
by kaliix - 10/27/05 4:30 PMA co-worker brought me her Gateway computer. She said she was in the Control Panel doing something and then got called away. Her three year old grandson was monkeying with the computer when she got back and now her CD drive won't work.
The CD drive brings up an error on bootup, before the XP ever loads. It says it can't find the CD (something to that effect). When you look around in XP, it is like the OS doesn't even recongnize the possibility of a CD drive being able to be added. Can't plug and play add it, can't manually add it. There are no options for a CD drive. When I looked in the system logs, the error log indicated that the CD drive was deleted before it was stopped (or something like that).
This one has kind of got me stumped. It seems like maybe the BIOS isn't recognizing the CD drive, as the problem is present before XP ever loads, but I a not really sure.
Anyone have any ideas?
(NT) Have you tried system restore?
by glb613 - 10/27/05 4:33 PM In reply to: Missing CD Drive by kaliixMissing CD Drive
by sirwriter - 10/27/05 7:14 PM In reply to: Missing CD Drive by kaliixGo back to the control panel, click on system, then hardware, then device manager. Find DVD/CD ROM drives, click on it, and see if it even shows the drive listed. If it does, click on it to see what it says is wrong with it. If you can't access that window with the left mouse button right click and see if it will allow you to update driver(s). If not, disable it.
If it doesn't show up on device manager at all then I would turn off the computer, and the power supply, and open the case. Unplug the power cord and the IDE cable and replug them back in, just to ensure a good connection. Also, make sure the IDE cable is firmly plugged into the motherboard itself.
(This is assuming it is an internal drive, of course.)
Turn on the PS and boot the computer back up. After a few minutes, if the system doesn't find it, click on add hardware and try that way.
If it is an external drive and hooked up to firewire or usb, make certain it is plugged in all the way. If not, when you plug it in the system should tell you it found a new device and allow you to install it.
The fact that you are getting an error indicates it is more likely a software problem than a physical one, but it never hurts to make sure.
The person before me had an excellent suggestion. Using RESTORE go back to the nearest previous point. If it still doesn't show up it I would then think it is hardware related, ie, unplugged, one of the cables not quite plugged in, etc.
Already tried all suggestions...nothing
by kaliix - 10/28/05 6:28 AM In reply to: Missing CD Drive by sirwriterI tried system restore, didn't work.
Device Manager doesn't show the CD drive.
I've tried to plug and play add the drive back, nothing.
I've tried to manually add the drive back, XP doesn't give me an option to add a CD drive (that surprised me).
I opened up the case, checked the connections, reconnected them, powered the system on and off, nothing.
Nothing that I know seems to work...
Any other suggestions
RE:
by Cursorcowboy - 10/28/05 7:21 AM In reply to: Already tried all suggestions...nothing by kaliix1. The article [Q324129] discusses problems and troubleshooting issues that occur concerning CD-R or CD-RW Optical Disc, and contains multiple links covering their issues.
2. The article [Q314060] discusses issues when uninstalling and reinstalled Nero in XP or performing an upgrade from a previous OS to XP without uninstalling Nero first -- a known issue for both Adaptec and Nero. The resolution in general is to edit the system registry and removing the Upperfilters and Lowerfilters values from the system registry.
3. The article [Q824894] describes issues that may occur if your CD-ROM or DVD drive is not configured correctly, the CD-ROM or DVD is damaged or dirty, or the Microsoft Data Access Components (MDAC) installation is damaged.
4. The article [Q314096] furnishes steps and describes how to troubleshoot problems with your CD-ROM drive.
5. [Q310123] lists 33 error codes that may be reported by Device Manager and provides possible resolutions. A ''TechNet'' article covers up to 49.
6. Use the Windows ''Drivers and Network Adapters'' troubleshooter.
7. ''Your CD-RW drive is not recognized as a rewritable drive in Microsoft Windows XP Service Pack 2 [Q883523).''
8. ''In the task manager I see that gearsec.exe running on my computer.''
Missing CD Drive
by ahg - 10/28/05 11:30 AM In reply to: Already tried all suggestions...nothing by kaliixAs incredible as it seems, it sounds as if her budding hacker may have found his way into the Bios and disabled the CD drive. Have you looked in the Bios start up list and checked that the CD appears in the booting up sequence? If it is disabled, that would explain why the “go-back” reset utility did not work. This acts at the Windows level and it does not change a wrong bios setting.
Good luck,
AHG
Fixing a bios error
by kaliix - 10/28/05 7:32 PM In reply to: Missing CD Drive by ahgThat was my initial thought to that it was a bios error. The error comes up before XP ever loads.would this be a problem of just needing to turn back on a setting in the bios or what I have to somehow, what's the term, flash the bios?
Anyone have any suggestions on how I go about flashing the bios?
What's the error
by Retheesh - 10/29/05 11:30 AM In reply to: Fixing a bios error by kaliixTo troubleshoot this problem, I need to know EXACTLY what the error says. The only reason you would need to flash the bios is if something that is used in the computer NEVER worked. This isn't the case here, since the drive worked before. If this three year old does not physically open the computer, then the internal connectors should be fine. Check the bios to see if the primary and/or secondary atapi/ide devices are enabled. They could've been disabled. Still, to properly diagnose the problem, I need to know that error. Please reply with the error and results of my suggestion. If you don't know how to get into bios, then post the brand of computer you have.
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