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Windows XP: XP Re-Booting Upon Dial-Up! Help?

by Terre7 - 10/4/05 8:45 AM
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Post 1 of 15

XP Re-Booting Upon Dial-Up! Help?

by Terre7 - 10/4/05 8:45 AM

I was given an E-Machine with XP 5.1 and have re-loaded the OS to start with clean slate, but as before it was mine, it is re-booting every time I try to connect to internet (using dial-up). I'm sure you'll have more questions, I'll be waiting to answer them so I can get this resolved.

Post 2 of 15

I had the same thing happen

by TONI H - 10/4/05 8:50 AM In reply to: XP Re-Booting Upon Dial-Up! Help? by Terre7

and found out from my ISP that I had to manually enter a permission for both TCP and UDP for them in the Firewall. Mine used the port 1880 for all entries which is the most common one used by ISP's.

Once I entered the ISP in the first line, my computer name in the second line, then entered the port numbers, everything worked fine. Make sure you make two permission entries for the ISP...one for TCP and one for UDP.

TONI

Post 3 of 15

Also....

by TONI H - 10/4/05 8:52 AM In reply to: I had the same thing happen by TONI H

My ISP required the firewall to be XP's and enabled....it didn't care if I installed a separate one such as Zonealarm, too.

TONI

Post 4 of 15

Re- Same thing happened

by Terre7 - 10/4/05 8:57 AM In reply to: I had the same thing happen by TONI H

WOW was that over my head! I'm an "intermediate" so you'll have to dummy-up your explaintion for me, or should I expect my ISP "help-line" to know what you are talking about?

Post 5 of 15

Go to Control Panel/Network Connections

by TONI H - 10/4/05 9:13 AM In reply to: Re- Same thing happened by Terre7

and there will probably be a "local are connection" icon. Right Click, choose Properties. There is an Advanced tab....that generally deals with the XP Firewall. Click it, click Settings, and see first if the Firewall is Enabled. If not, do so. Then click the Advanced tab again in that window, then ADD.....

On the first line type in your ISP name (such as Earthlink as an example), then on the second line type in your computer name (or whatever you want to type in to be honest).

Now look at the bottom two lines....they will both be for either TCP or UDP with a dot in one of them. Enter the numbers 1880 in both lines and click OK.

Now click ADD again, and enter the same information in this window, but make sure the UDP has a dot in it if the first one you did had TCP with the dot instead. Click OK.

Now close all the windows and the Firewall is ready to go to give permission to your ISP to get on line without rebooting the computer.

TONI

Post 6 of 15

No Settings

by Terre7 - 10/4/05 10:43 AM In reply to: Go to Control Panel/Network Connections by TONI H

Under the "advanced" tab there is nothing that refers to "settings." I haven't come to any window that has the blanks to type in something, instructions to the letter. I'm sure it's my fault that I'm not finding where you are talking about.
I called my ISP and they did what they knew (I can tell they are in India or something and can only read a proticol book). They set up another connection and re-set something in the guts of the puter, but beyond that they said I'll have to call E-Machine or MS.

Post 7 of 15

If you got to the Properties of

by TONI H - 10/4/05 10:54 AM In reply to: No Settings by Terre7

Local Area Connection, there is an Advanced tab at the top of that 'window'.

Once there, it should refer to the XP Firewall and the Settings button is next to it.....click it.

On the next 'window' it will have options for turning the firewall on or off.......click it ON if it's not already checked.

This same 'window' will have a new Advanced tab at the top. Once you click it, you will see "local area connection' in the list window. Make sure it's checked, then highlight it and click Settings next to it.

The next 'window' shows the area where you can click ADD and get to the 'window' where you type in the information I gave you. You will have to ADD both the permission for TCP and again for UDP.

TONI

Post 8 of 15

Has

by Themisive - 10/4/05 11:06 AM In reply to: If you got to the Properties of by TONI H

your anti-virus programme got a firewall, if so, use that and leave Windows firewall turned off, the two are both software firewalls and do NOT work well together.

Only use Windows firewall if yu have no other firewall - if you have a router, use the Windows firewall as the router usually uses a hardware firewll.

Post 9 of 15

Found settings

by Terre7 - 10/4/05 11:10 AM In reply to: No Settings by Terre7

I did as you said and it still re-boots the system. Any other suggestion?

Post 10 of 15

How much

by Themisive - 10/4/05 11:15 AM In reply to: Found settings by Terre7

RAM have you got on the system, if there's a stick of RAM going bad, that could well be the cause. Take all the RAM out, except for 1 stick, swich on, and see if it loads, if so, turn off, put another stick in and so on, until it re-boots - that last stick was the faulty one.

Post 11 of 15

Hanging In There

by Terre7 - 10/4/05 3:11 PM In reply to: How much by Themisive

Thanx for these last suggestions. I'll try them both then get back to you with the out come. I don't have any more time today so look for me in the next couple of days if you would.
Again, Thank you so much.

Post 12 of 15

Virus

by iowaguy82 - 10/4/05 11:11 PM In reply to: XP Re-Booting Upon Dial-Up! Help? by Terre7

That could also be a virus. Several viruses can occur by just connecting to the internet. They will cause your computer to reboot. Make sure firewall and antivirus software is on and ready when connecting to the interne.t

Post 13 of 15

Virus After Re-loading OS?!

by Terre7 - 10/5/05 8:59 AM In reply to: Virus by iowaguy82

Am I mistaken in thinking that if I re-load the OS ( or Restore CD's)that it wipes out EVERYTHING, including any viruses that may have been present?

Post 14 of 15

You're right but

by Themisive - 10/5/05 2:16 PM In reply to: Virus After Re-loading OS?! by Terre7

sometimes those pesky bugs manage to get on the restore disks, and are restored with the data and boy are they job to get rid of then! If that's the case, then all I can say is keep on sweeping the data with your anti-virus system, it took about 4 trys with mine, also, if you have 2 hard drives, restore the data onto the D drive - NOT the drive with the O/S on it, you stand a better chance then.

Also. make sure you use a decent firewall especially when you're connected to the 'net.

Post 15 of 15

(NT) Thanx

by Terre7 - 10/5/05 5:31 PM In reply to: You're right but by Themisive

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