Cell phones: Poor customer support from Inphonic.com/Wirefly.com
Inphonic Customer Service Response
by responseinphonic - 8/31/05 2:07 PM In reply to: You want to know why these guys are still in business? by hhDear Valued Customer,
Our goal is 100% customer satisfaction and therefore we are sorry to hear of your concerns regarding our rebates.
It is our policy to promptly process and send checks to every customer that fulfills the rebate requirements. We activate over 100,000 new wireless subscribers every month, and have happily paid out millions of dollars in rebates to our customers. Please send an e-mail including your original order number to customerinquiry@inphonic.com, and
I will personally investigate your situation.
Ever heard of bad men?
by bobwiz - 10/19/05 12:42 AM In reply to: You want to know why these guys are still in business? by hhIt's easy for you to spout out trivial comments how all 100+ of us are idiots that can't follow directions. There are such thing as bad people in the world. I was just rejected today for my rebate. I read the paperwork over with a fine toothed comb, made copies of everything (of course an extra set for myself), sent it on time (between 180 and 210 days after activation... which is rediculous), and now I have to listen to jerks like you tell me to "read the directions". You've been watching too much "Leave It To Beaver" and "My Three Sons".
INPHONIC - CUSTOMER SERVICE
by responseinphonic - 10/27/05 1:45 PM In reply to: Ever heard of bad men? by bobwizDear bobwiz,
Our goal is 100% customer satisfaction and therefore we are sorry to hear of your concerns regarding our rebates.
It is our policy to promptly process and send checks to every customer that fulfills the rebate requirements. We activate over 100,000 new wireless subscribers every month, and have happily paid out millions of dollars in rebates to our customers.
Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation.
Regards,
Neil
[Inphonic - Customer Support]
class action law suit
by aramail - 10/30/05 2:34 PM In reply to: You want to know why these guys are still in business? by hhI have come to know that the people at http://www.wirefly-rebate.com/ are perparing to file a class action law suit against wirefly
I owe $250 for keeping my old number!?!
by mandi_can - 8/10/05 1:24 PM In reply to: Thank you everyone for warning me about these guys. by LeonWestbrookI definitely agree, read the fine print backwards and forwards. Or better yet, don't buy from these guys period! The phone I got came with a chrager that doesn't even fit and I never got that taken care of. Now I owe $250 because Sprint allowed me to keep my same number, cancelling the ones that InPhonic gave me, so now I owe $250 for terminating their contract!?! This company is a scam and they make money by ripping people off with hidden charges, which is why they can sell the phones so cheap. Go ELSEWHERE! Oh, and as for customer service, it is a JOKE, there is virtually no way to contact these people short of the phone number you may find after searching, and that's a whole other irritation entirely when you have to talk to these reps who have heard your complaint so many times, they have all the answers and know what you are going to say.
Inphonic Customer Service Response
by responseinphonic - 8/31/05 1:50 PM In reply to: I owe $250 for keeping my old number!?! by mandi_canDear Valued Customer,
We are sorry to hear of your experience. Our goal is 100% customer satisfaction. Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation and ensure that somebody follows up with you.
Thank you for your patience.
they tried to do the same crap to me
by kogdiesel2000 - 6/16/06 9:27 PM In reply to: I owe $250 for keeping my old number!?! by mandi_canI had the same exact issue. They didn't port my number at sign up as I requested. I had them change it 2 days after my phone arrived. They first tried to charge me the $250 equipment discount penalty. Finally a manager there agreed that it was their fault and they filed a carrier dispute and waived the EDP. I took me 30 hours to resolve that. Now they're not honoring my $200 rebate on the same grounds. I really hope there is a class action. Unfortunately we probably wouldn't see half of what they owe us out of it. I saw the DC Attorney General recently filed suit. I hope TX follows!
Lawsuit against Inphonic is on behalf of EVERYONE ...
by twedsworth - 7/17/06 3:54 PM In reply to: they tried to do the same crap to me by kogdiesel2000The lawsuit that DC's Attorney General filed against InPhonic is on behalf of all consumers in all states, not just DC. Inphonic's corporate headquarters are located in DC, so the AG there has jurisdiction over them. They are accepting complaints from anyone in any state right now. But to be included in that lawsuit, you have to submit your complaint directly to the Attorney General's office in DC. They told me the trial is scheduled for September, so EVERYONE who has been scammed by InPhonic's rebate nonsense, please get your complaint to them asap.
Belated tip
by gyurika - 7/29/05 10:38 AM In reply to: Poor customer support from Inphonic.com/Wirefly.com by StormieYou might as well have given that telephone number as a public service offering, both as a helpful tool (for us) and a revenge tool (for them)...
Inphonic Customer Service Response
by responseinphonic - 8/31/05 1:42 PM In reply to: Belated tip by gyurikaDear Valued Customer,
We are sorry to hear of your experience. Our goal is 100% customer satisfaction. Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation and ensure that somebody follows up with you. Thank you for your patience.
There are NO bluetooth headset from WIREFLY.
by MonkeyVn - 8/11/05 12:34 PM In reply to: Poor customer support from Inphonic.com/Wirefly.com by StormieI placed my order 3 weeks ago. I received the phone within 4 days of the order, but the order came with no bluetooth headset. I call the costomer service on the same day I received the phone for my bluetooth. They reply that I will receive it within 3 to 4 days. Guess what? I didn't receive it. Attempt to call them again after 4 days. Still have the same answer wait for 3 to 4 days. I quit call them, because it take 30 minutes to get to the costumer service each time I call. 21 days past after place the my order, I try to call them again. I have the a diffrent answer "bluetooth are out of stock and they are on back order." Wow, it take them that long to let I know it in back order. After the 15 days policy of the return item from Wirefly. If I know about the back order I will cancel and return the phone on the same day I received the phone. I ask the costumer service when will the bluetooth send to me. They answer "7 to 10 days." I hope it come in 7 to 10 days. To get you the rebate for your phone are very hassle. If you want to receive your free BLUETOOTH HEADSET FROM WIREFLY, you have to wait at least 30 days. If you receive it! Never ever I will place any order from Wirefly again.
Well, try waitng seven weeks!
by RPogachnik - 8/26/05 12:11 PM In reply to: There are NO bluetooth headset from WIREFLY. by MonkeyVnAnd hearing the same repeated misrepresentations by the cusotmer service reps - this border on fraud.
Inphonic Customer Service Response
by responseinphonic - 8/31/05 1:35 PM In reply to: Well, try waitng seven weeks! by RPogachnikDear Valued Customer,
We are sorry to hear of your experience. Our goal is 100% customer satisfaction. Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation and ensure that somebody follows up with you. Thank you for your patience.
Inphonic Customer Service Response
by responseinphonic - 8/31/05 1:37 PM In reply to: There are NO bluetooth headset from WIREFLY. by MonkeyVnDear Valued Customer,
We are sorry to hear of your experience. Our goal is 100% customer satisfaction. Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation and ensure that somebody follows up with you.
Thank you for your patience.
No one from customerinquiry@inphonic follow up my order.
by MonkeyVn - 9/3/05 1:46 PM In reply to: Inphonic Customer Service Response by responseinphonicYou should change to 0% customer satisfaction. I did sent my complain to customerinquiry@inphonic about my order. You did reply back two days later, but state that my order been follow up. Two weeks later, I sent you a email about update of my order. Guess what? I hadn't receive any reply from Inphonic for more than a month.
thank you for nothing.
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