Miscellaneous laptop discussions : Dell Inspiron 9300 VRS. Hp Pavillion zd 8000

HP has worse service than dell

After owning a Dell I never thought anyone's service could be worse, but it is...

I have 3 HP computers, and three HP printers. I WILL NEVER BY ANOTHER HP PRODUCT AS LONG AS I LIVE!!!!

It is now July 2005 – my problems began in April 2005 – so we are taking about a period of 4 months!!!

Problem 1: Computer will not turn on (it is less than 2 months old). They say owe well we’ll send you a box pack it up and ship it to us. So I did. They send it back, claiming that they tested it, and I get a computer back that is missing the memory card (therefore, it will not boot at all). So I call and of course they can’t just send me my memory chip they have to have me send the computer back to them again. So I do. And they send it back (supposedly testing it first) and I again get a non-working computer. So I send it back again, and they send it back again, and you guessed it, it still doesn’t work. So then I get to talk to the Sr. Quality Manager, HP Executive Customer Relations Management who guarantees me that I will get a working computer. So again I send it and finally they send me a working computer. But now they had the computer as long as I did. So I continue to use the products as I have already paid for them and one of the other computers dies….it has a CPU fan that failed and will not boot up because of it.

So I call…and again I am told that they can’t send me the part (even though I told them I could easily install a CPU fan myself). So I wait for the box, send the computer back….AND GET THE WRONG COMPUTER BACK!!!!! Then when I call I am told they have no idea where my computer is but they will have someone call me back. When they never called back I called them. They then claim my computer was at their service center the entire time (BULL) and that they haven’t fixed it yet (BULL) and that I need to send the computer I got back before they can send mine to me. Then the “Service Manager” tells me he can’t guarantee my computer is coming back to me…WHAT THE F***!!!! He refused to give me anything in writing stating I will even get any computer at all back!!!! Since I am doing the right thing and sending the wrong computer back I guess I can only hope and pray that I get something in return…BUT NO GUARENTEE… AS THE ‘SERVICE MANAGER’ told me THERE IS NO GUARENTEES IN LIFE!!!