Home audio & video: Satellite TV providers--who to get?
IS it DISH Network or a Retailer for DISH Network?
by EagleSAT - 7/2/05 11:21 PM In reply to: the dishnetwork sucks! by rizzaleeDISH Network has an extensive base of retailers that sell, market and install their services for consumers such as yourself.
It sounds to me that you are dealing with a retailer vs DISH Network directly.
As retailers we are bound to certain business rules with DISH Network. For example, we are responsible for providing six months of installation warranty to our customers. IF you feel you did not get a professional installation you may call DISH Network at 800-333-3474 and request a QA inspection of your installation. My experience with this process is you will get taken care of.
Dish Network Billing Department Nightmare
by katnralph - 4/13/05 12:44 PM In reply to: Dish Network by unaweepI haven't tried the lawsuit route yet, but may be calling a lawyer to help me mediate my current dispute if I don't receive satisfaction soon.
DISH has just notified a collection agency of an equipment fee they erroneously charged on my account, even though I returned the equipment after cancelling within the time limit. They admit that the fee was charged in error, but only verbally. I'm left to trust that the collection situation will work itself out on its own.
What really gets me is that:
1. They didn't even contact me about the fee until April 5, when I returned the equipment on January 12.
2. They reported the alleged "balance" to an outside collection agency 3 days AFTER they initially contacted me about the oustanding fee, and, upon further investigation, reversed the fee they admitted they shouldn't have charged in the first place.
3. They refused to send any kind of written notification that these charges were in error, and expected me to be satisfied that, if given ample time to process the fee reversal (already over a week old), my account would eventually show no payment due.
I've just submitted a detailed letter to Mike Kelly, the Executive VP of Customer Service, but, if I don't hear from him in the next couple of days, I'll be escalating to an attorney, the Better Business Bureau, and perhaps the State's Attorney General.
They're all the same apparently.
by mellowde - 7/27/05 8:56 AM In reply to: Dish Network Billing Department Nightmare by katnralphI had similar problems with Direct TV (see my post above). The fix is in! Apparently Dish and Direct use the same play book when it comes to dealing with the public. They believe rightly or wrongly that they've got us by the you know whats and treat us accordingly. Not until they become sued to pieces will either clean up their act. I'm surprised that the feds haven't filed consumer fraud cases against both dish and direct for their bad behavior. I can see a mistake being made but not always and always in their favor. I finally gave up on small dish satellite and went to the cable (which is only marginally better when it comes to billing and service. I understand large dish satellite is still a great bargain after the initial investment and of course theres always the antenna..
The incompentence is truly mind boggling
by drhaddix - 8/15/08 6:19 PM In reply to: They're all the same apparently. by mellowdeI called two days ago to sign up for HD service; I was quoted $125 fee and scheduled for today, Friday, between 1 and 5. Cool, I was off, sounded good.
You know the story. No tech showed. About 6 pm, I call Dish. I'm told "Oh, your service appointment is Sunday afternoon, not Friday."
I'm not stupid, I tell them; I know the difference between Friday and Sunday, not to mention the fact I was not going to be home on Sunday and never would have scheduled it then.
Then the kicker: I find out they charged my credit car for $175, not $125. Big difference. "Oh, the tech much have made a mistke; Oh, I don't know why, Oh, we're sorry", etc., with the attitude, concern and compasson that would make an IRS agent look like Mother Theresa. Round and round we went, finally I told them to just forget the whole thing, the HD was marginally worth it too me at $125, but I definitely would have nixed it at $175. Refund my money and practice beign better bunsiness people.
Then the kicker. I go to watch some shows and find that some rocket surgeon has downgraded my service and go from Dish 250 to Basic. The poor guy on customer no-service next was scorched to the bne before he had a chance to rip the earpiece from his ear. He started the usual whining about "I don't appreciated your attituded" crap; I told him I'd been tolerant for 6 hours, but I was finaly over the monumental incompetence, sorry he had to be the one to take the heat, but maybe he should consider moving to a company that actually caread about its customers AND had a clue what they were doing, not to mention at least was able to demonstrate a modicum of honesty.
I never get the same answer twice when I call Dish for info. They reps come across as undertrained, underinformed, arrogant (probabaly because every other call is a complaint about a problem that should never have happened). The only reason I have them is that at the moment, they're the only game in my geographical area, but the second cable comes back through (I primarily need high speed internet and hand a bout a million times better experience with ComCast, believe it or not). As soon as decent competition moves isn, thes jokers are gonna loose at least me.
And to all of the Customer No-Service Reps at Dish, a couple of words: apologies without actions are meaningless. And if you're going to work for an incompetent organizaation, don't get your panties in a bunch when you finally push someone beyond the bounds of their patience and start in on the "oh, poor little abused me" thing. My heart is breaking for you after you waste an afternoon of my life and commit fraud on my credit card. ********.
I agree
by my4re - 8/16/08 7:05 AM In reply to: The incompentence is truly mind boggling by drhaddixI agree, we have now 10 months left on this ******** contract then their equipment with be sitting along side of the road, If I do not DRIVE over it for a great ending on youtube.com . The "Customer No Service" in which you mention is because they have out sourced all of the "Customer No Service" to New Delia aka "Bollywood", India. They SUCK the sweat off a dead Muslim's nuts.
www.my4reind.com
Dish Network experiances
by Sees it Real - 8/16/08 7:21 AM In reply to: The incompentence is truly mind boggling by drhaddixWell I myself had a horrible experiance with Dish Network as I have read many others have too. In regards to withdrawing $175.00 opposed to $125.00 That does not surprise me at all, after following every detail instruction given us, Twice the same instructions (we were making a geographical move) they went into my bank acct and withdrew $106.00 I was like "What"!!!??? then about 5 days later went in acct Again and withdrew $400.00 - No did not have Direct Withdraw But then to read where I was far from the only one they did this too and another thing I experianced was that If Installed initially by Dish price maybe XX.XX But if installed by a company that does Dish Network the price maybe ALOT Higher, well after all this I started looked for Dish Network customer complaints and Whoa what a reading experiance that was.
i'm lawyer-shopping now
by katnralph - 4/14/05 8:53 AM In reply to: Dish Network by unaweepI absolutely need written evidence from DISH Network of all of their errors since my cancellation in December 2004.
I called again today to request that they at least mail me a statement to show the credit that was made, and the agent (Bert-Agent 61K) told me it would cost me $2.00.
Unbelievable.
I need to subpoena their phone logs.
or just wait until the revolution begins
by mellowde - 7/27/05 8:57 AM In reply to: i'm lawyer-shopping now by katnralphand take aim on them.
MABEY YOU ARE JUST PLAIN NASTY OVER THE PHONE
by stewart norrie - 12/14/06 10:16 AM In reply to: i'm lawyer-shopping now by katnralphThen why do I get awsome costomer service from Dish Network. NEVER A PROBLEM IN 7 YEARS.A year ago my hi-def 811 box went south and they set me a new replacement in 2 days no charge. And what makes Dish better than the rest is the hi-def package and VOOM for only $15.00 extra per month. The problem may be your attitude stew
Maybe you are just blowin them
by my4re - 4/3/08 6:44 PM In reply to: MABEY YOU ARE JUST PLAIN NASTY OVER THE PHONE by stewart norrieThey suck ass I spent 2 hrs and had to call 4times to get to an American Call center so I could SPEAK to an English speaking Person. What good it did we will see. If they keep spamming me you will hear about the next DSA and know its direction.
Dish Network - A Mess
by Sees it Real - 9/25/07 10:04 AM In reply to: i'm lawyer-shopping now by katnralphTake a Look at link my3cents.com,Navigate to Dish Network starting on left side of home page Phone/Cable choose Cable then Dish Network.
dish network sucks
by unaweep - 2/24/05 3:52 PM In reply to: dish network sucks by 3luke3What state are you in? I'm thinking about filing suit against them for a similar situation. I'm an attorney and qualified to sue them.
Filing Suit
by spisa - 6/6/05 4:49 PM In reply to: dish network sucks by unaweepI am interested in just getting rid of the dish equipment and getting my original activation fee back. I had the equipment installed on May 27 by Star Satellite LLC, have on my contract that I should be getting VOOM and a DVR and didn't get either. We called the day of installation and about 10 times after that, (leaving messages with people and on recorder) and never received a return call until June 4. Now they are telling me that because I didn't call within three days that I have to pay an $80 service fee to have DVR installed on my HD TV. Not only that, but the manager for Star is the most abusive sale person that I have ever dealt with. I would like to cancel, but am worried about the $300 cancellation fee. What rights do I have here? I am in CA.
http://www.geocities.com/thedishsucks
by thedishsucks - 6/29/05 8:31 AM In reply to: Filing Suit by spisasee my post above
by mellowde - 7/27/05 8:59 AM In reply to: Filing Suit by spisaI got hit by the same charge you mention because my equipment failed and they wouldn't fix or replace it. I now have a negative on my credit reports in the amount of $302.00 Welcome to the club. We need legal representation on a massive scale.
| Forum legend: | |
 |
Locked thread |
 |
Moderator |
 |
CNET staff |
 |
Samsung staff |
 |
Norton Authorized Support team |
 |
AVG staff |
 |
Windows Outreach team |
 |
Dell staff |
 |
Intel staff |
