Spyware, viruses, & security : Mouse pointer out of control. HELP!!!!!
Erratic mice....
by kittywerner - 5/6/05 5:41 AM In reply to: a few answers.... sorry for being vague.. by arsecheeseWhile this couldn't possibly pertain to everyone with a freaked out mouse, I have tablet with a wireless mouse, and a "pen" which both work off the tablet. If the pen falls onto the tablet, my optical mouse freaks out as well until I put the pen back in its holder. Or move it away from the tablet.
It was the tablet!!
by richgain - 10/6/05 2:26 AM In reply to: Erratic mice.... by kittywernerKittywerner - you're a lifesaver!
I've just spent two hours scanning my computer for viruses and spyware, swapping mice around, plugging and unplugging my KVM box, switching between different versions of Windows AND NOTHING WORKED. The same problem all the time - the mouse pointer trapped in the top right hand corner of the screen and not responding to mouse movements.
Finally stumbled across your post, looked at my tablet and, guess what - the pen had fallen out of the holder onto the tablet!
Must try and remember that the next time it happens and save myself a load of time and worry.
Thanks for posting.
Try Elimation
by mudhawaii - 5/6/05 5:40 AM In reply to: Mouse pointer out of control. HELP!!!!! by jfpoundIt seems as though your having fun.
Try these simple eliminations:
First, disconnect your internet feed.
When it starts to move hit ctrl-alt-del and look at your processes that are running (you might have to use the alt-"?" key to move around). Also look at applications for anything wierd.
Uncheck the windows function to allow remote users access.
If it's not limited to any one or two different applications open (basically anytime it wants to) try unchecking msconfig options. Maybe uncheck all at one time then recheck them one at a time until the problem shows up. Do this in both the startup and systems.
Do you have any infer-red recievers/transmitters hooked up? (i.e. infer-red portable headset, bar code reader, remote talk between two computers, etc.)
If it had been an optical or laser I would have recommended checking the lighting in the area. Some Flouresents emit interferance light. Also some programable remotes can send function micro's that will interfer. At my old work location they have bar code readers and IR r/t technology. We would change screens on people using the airconditioning remote.
my mouse has a tail though... if you know what i mean?
by arsecheese - 5/6/05 6:47 AM In reply to: Try Elimation by mudhawaiiAs mentioned previously my mouse is an oldskool style rollerball (yeah I'm stuck in the past!!) and it still goes mental... Very strange and it's still doing it..
I wonder if indeed this is a new virus that isnt being picked up at the moment?? Come on you virus people, tell us what's happening!!
It happens maybe once every half hour or once an hour... and i've not yet worked out what causes it to start..
...and as I've previously mentioned if you instantly stop touching the mouse and leave it alone for 20 seconds or so, it instantly stops causing havoc, freezes for a while and then returns to normal...
Bad PS/2
by Impreza WRX - 5/6/05 7:52 AM In reply to: my mouse has a tail though... if you know what i mean? by arsecheeseI have seen this before. Usually this was caused by plugging in a PS/2 mouse after Windows 95/98/Me loads. It does not correctly detect the PS/2 mouse, so moving the mouse means loads of random hotkeys. I did note this behavior was not prevalent in Windows NT/2000/XP, but a wireless mouse with low batteries will do the same. Again, it is on the PS/2 port that these problems arise.
Mouse pointer out of control
by kd4cco - 5/6/05 7:49 AM In reply to: Mouse pointer out of control. HELP!!!!! by jfpoundThis happed to me a few days ago. I have a wireless keyboard and mouse on Windows XP multa media. The low battery indicator was on so I changed the batteries in my mouse, no help. I unplugged my USB wireless receiver but the mouse was still acting up. I had a USB to serial converter plugged in so I unplugged it and the problem stopped. I checked the hardware setup and XP had comfigured my USB to serial adapter as a microsoft track ball. I unstalled it and all is well for now.
Try a simple MS PS/2 optical mouse ...
by Jake Barnes - 5/6/05 8:28 AM In reply to: Mouse pointer out of control. HELP!!!!! by jfpoundFor about $10, you can get a basic (wired) Microsoft Optical Mouse that has a USB and PS2 adapter - try it both ways and see if that helps ...
Check for virus free
by grannie21 - 5/6/05 8:45 AM In reply to: Mouse pointer out of control. HELP!!!!! by jfpoundGo to :http://housecall.trendmicro.com/housecall/start_corp.asp. You can run this check for free & it will delete any virus you have on your computer. I would then suggest you download Spy Sweeper and a good free anti virus such as AVAST or AVG
Mouse pointer out of control. HELP!!!!!
by Batman - 5/6/05 9:19 AM In reply to: Mouse pointer out of control. HELP!!!!! by jfpoundHi;
This does sound strange. But, don't feel helpless or hopeless. This is a known issue, with Microsoft.
One solution is:
RESOLUTION
To resolve this issue, create a System Restore point or backup your registry, remove the device software, remove associated registry keys, remove the device items from the Device Manager, and then reinstall the IntelliMouse pointing device. To do this, follow these steps:
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
Create a System Restore Point or Backup Registry
Use the appropriate method for your version of Windows.
Windows XP
1. Press CTRL and ESC, use the ARROW keys to locate All Programs, and then press ENTER.
2. Use the ARROW keys to locate Accessories.
3. Use the ARROW keys to locate System Tools.
4. Use the ARROW keys to locate System Restore, and then press ENTER.
5. Use the ARROW keys to locate Create a restore point, and then press ENTER.
6. Follow the on-screen instructions to complete the restore point.
Windows 2000 or Windows 98
1. Click Start, click Run, type regedt32 in the Open box, and then click OK.
2. Locate and click the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet
3. On the Registry menu, click Save Key.
4. In the File name box, type a unique name for the key.
5. In the Save In box, click a location for the file, and then click Save.
6. On the Registry menu, click Exit.
Remove IntelliMouse or Logitech Software
1. Press CTRL+ESC.
2. Use the ARROW keys to locate Control Panel, and then press ENTER.
3. In Control Panel, use the ARROW keys to locate Add or Remove Programs, and then press ENTER.
4. Use the ARROW keys to locate any IntelliPoint and Logitech software, press TAB to locate Remove, and then press ENTER.
Remove Registry Keys
1. Press CTRL+ESC.
2. Use the ARROW keys to browse to Run, and then press ENTER.
3. In the Open box, type regedit, and then press ENTER.
4. Use the ARROW keys to browse to the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318}
5. Use the ARROW keys to locate each subkey. Each subkey has a four-digit number. In the right pane, view the DriveDesc line. If the information to the right of the DriveDesc line indicates any kind of mouse, press DELETE to remove only that subkey. When you are prompted to confirm the deletion, click Yes.
6. Use the ARROW keys to browse to the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
7. Use the ARROW keys to locate each subkey. Each subkey has a four-digit number. In the right pane, view the DriveDesc line. If the information to the right of the DriveDesc line indicates any kind of mouse, press DELETE to remove only that subkey. When you are prompted to confirm the deletion, click Yes.
8. Use the ARROW keys to locate the following key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\*pnp 0f13
9. Use the ARROW keys to select the *pnp 0f13 file, and then press DELETE. When you are prompted to confirm the deletion, click Yes.
10. Use the ARROW keys to locate the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\hid#VID_045E&PID_####
where #### is a number, such as 0009.
11. Press DELETE. When you are prompted to confirm the deletion, click Yes.
12. Repeat steps 10 through 11 to delete each of the following keys, if they are present on your computer: • VID_045E&PID_0009="Microsoft USB IntelliMouse"
• VID_045E&PID_001E="Microsoft USB IntelliMouse Explorer"
• VID_045E&PID_0023="Microsoft USB Trackball Optical"
• VID_045E&PID_0024="Microsoft USB Trackball Explorer"
• VID_045E&PID_0025="Microsoft USB IntelliMouse with IntelliEye"
• VID_045E&PID_0029="Microsoft USB IntelliMouse Web"
• VID_045E&PID_0039="Microsoft USB IntelliMouse Optical"
• VID_045E&PID_0040="Microsoft USB Wheel Mouse Optical"
• VID_045E&PID_0047="Microsoft USB IntelliMouse Explorer 3.0"
• VID_046D&PID_C000="Logitech USB First/Pilot Mouse"
• VID_046D&PID_C001="Logitech USB First/Pilot Mouse+"
• VID_046D&PID_C002="Logitech USB MouseMan Wheel"
• VID_046D&PID_C003="Logitech USB MouseMan"
• VID_046D&PID_C004="Logitech USB WingMan Gaming Mouse"
• VID_046D&PID_C005="Logitech USB WingMan Gaming Wheel Mouse"
• VID_046D&PID_C00B="Logitech USB MouseMan Wheel+"
• VID_046D&PID_C00C="Logitech USB WheelMouse"
• VID_046D&PID_C00D="Logitech USB MouseMan Wheel+"
• VID_046D&PID_C00E="Logitech USB Wheel Mouse"
• VID_046D&PID_C030="Logitech USB iFeel Mouse"
• VID_046D&PID_C031="Logitech USB iFeel Mouse+"
• VID_046D&PID_C032="Logitech USB iFeel MouseMan"
• VID_046D&PID_C033="Logitech USB iFeel MouseMan+"
• VID_046D&PID_C401="Logitech USB TrackMan Marble Wheel"
• VID_046D&PID_C402="Logitech USB Marble Mouse"
• VID_046D&PID_C403="Logitech USB Turbo TrackMan Marble FX"
• VID_046D&PID_C404="Logitech USB TrackMan Wheel"
• VID_046D&PID_C501="Logitech USB Cordless Mouse"
• VID_046D&PID_C502&MI_01&Col01="Logitech HID Cordless Mouse+"
• VID_046D&PID_C502&MI_01&Col04="Logitech HID Cordless Mouse+"
13. Use the ARROW keys to locate the following key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\DeviceClasses\{378de44c-56ef-11d1-bc8c-00a0c91405dd}
14. Press DELETE. When you are prompted to confirm the deletion, click Yes.
Remove Devices from Device Manager
1. Press CTRL+ESC, use the ARROW keys to locate the Control Panel, and then press ENTER.
2. Use the ARROW keys to locate System, and then press ENTER.
3. Use the ARROW keys to locate the Hardware tab, use the TAB key to locate Device Manager, and then press ENTER.
4. Use the ARROW keys to locate Mice and Other Pointing Devices, and then press ENTER.
5. Click any pointing device that is related to IntelliMouse or USB, and then press DELETE. When you are prompted to confirm the deletion, click Yes.
6. Follow the on-screen instructions to remove the device.
7. Use the ARROW keys to locate Human Interface Devices, and then press ENTER.
8. Use the ARROW keys to select any device under this heading, and then press DELETE. When you are prompted to confirm the deletion, click Yes.
9. Repeat step 8 until you have removed all of the devices.
10. Use the ARROW keys to locate Universal Serial Bus Controllers.
11. Use the ARROW keys to select any device that indicates Root Hub or Host Controller, and then press DELETE. When you are prompted to confirm the deletion, click Yes.
12. Use the ARROW keys to locate Mice and Other Pointing Devices.
13. Use the ARROW keys to select any other devices under this heading, and then press DELETE. When you are prompted to confirm the deletion, click Yes.
Reinstall IntelliMouse Device
1. Plug your IntelliMouse device into your computer.
2. Restart your computer.
3. Follow the on-screen instructions to complete the installation process.
Artical can be found at: http://support.microsoft.com/default.aspx?scid=kb;en-us;321122
Also try:
The following is NOT for windows XP:
WARNING: Do not try the following steps on a Microsoft Windows XP based computer or Microsoft Windows 2000 based computer. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
321122 IntelliMouse: The Mouse Pointer Moves Erratically or Does Not Respond with Windows XP
1. Restart the computer in Safe mode. To do this, use the appropriate method for your version of Microsoft Windows.
Microsoft Windows 95
Restart your computer. When you see the "Starting Windows 95" message, press the F8 key, and then select Safe Mode from the Startup menu.
Microsoft Windows 98
Restart your computer, press and hold down the CTRL key after your computer completes the Power On Self Test (POST), and then click to select Safe Mode from the Startup menu.
2. Click Start, and then click Run.
3. In the Open box, type sysedit, and then click OK.
4. In the Autoexec.bat window, type rem, and then press the SPACEBAR at the beginning of each line that contains the word "mouse."
5. On the File menu, click Save, and then close the Autoexec.bat window.
6. In the Config.sys window, type rem, and then press the SPACEBAR at the beginning of each line that contains the word "mouse."
7. On the File menu, click Save, and then close the Config.sys window.
8. In the System.ini window, verify that the mouse.drv= line in the [boot] section and the mouse= line in the [386enh] section match the following lines: [boot]
mouse.drv=mouse.drv
[386enh]
mouse=*vmouse, msmouse.vxd
If one of lines does not match, type a SEMICOLON (;) at the beginning of the line, press the END key, then press ENTER, and then type the line exactly as it appears above.
NOTE: Do not type a SEMICOLON (;) at the beginning of a section header line.
9. On the File menu, click Save, and then click Exit.
10. WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
Use Registry Editor to remove the registry entries for your previous pointing device. To do this: a. Use Registry Editor to remove the following keys from the Windows registry:
Hkey_Local_Machine\System\CurrentControlSet\Services\Class\Mouse\nnnn
where nnnn is an incremental 4-digit number starting at 0000.
b. Remove the following registry keys, if they exist
Hkey_Local_Machine\Enum\Root\Mouse\nnnn
where nnnn in an incremental 4-digit number starting at 0000.
c. Remove any of the following registry keys that contain a "mouse" value data setting in the right pane
Hkey_Local_Machine\Enum\Root\*PNPnnnn\####
where nnnn is a four-character alphanumeric string, and #### is an incremental four-digit number starting at 0000.
d. Remove all registry keys under the following registry key, if they exist:
Hkey_Local_Machine\Enum\Serenum
e. Remove the following registry keys, if they exist:
Hkey_Local_Machine\Software\Logitech\Mouseware
HKEY_CURRENT_USER\Control Panel\Microsoft Input Devices\Mouse
HKEY_CURRENT_USER\Control Panel\Mouse
f. Quit Registry Editor.
11. Right-click My Computer, and then click Properties.
12. Click the Device Manager tab.
13. Click the PLUS SIGN (+) next to Mouse to expand the branch.
14. Under the Mouse branch, click a pointing device, and then click Remove.
Repeat this step to remove each pointing device under the Mouse branch.
15. Click OK.
16. Click Start, point to Settings, and then click Control Panel.
17. Double-click Add/Remove Programs.
18. On the Install/Uninstall tab, click Microsoft IntelliPoint, and then click Add/Remove. Follow the instructions on the screen to remove the IntelliPoint software.
19. When you are prompted to restart the computer, do so.NOTE: Repeat steps 18 and 19 to remove any third-party pointing device software that is listed in the Add/Remove Programs tool in Control Panel.
20. : Repeat steps 18 and 19 to remove any third-party pointing device software that is listed in the Add/Remove Programs tool in Control Panel. Click Start, and then click Run.
21. : Repeat steps 18 and 19 to remove any third-party pointing device software that is listed in the Add/Remove Programs tool in Control Panel. In the Open line, type:
C:\Program Files\Microsoft Hardware
22. : Repeat steps 18 and 19 to remove any third-party pointing device software that is listed in the Add/Remove Programs tool in Control Panel. Click OK.
23. : Repeat steps 18 and 19 to remove any third-party pointing device software that is listed in the Add/Remove Programs tool in Control Panel. Remove any files referencing the IntelliPoint mouse.
24. : Repeat steps 18 and 19 to remove any third-party pointing device software that is listed in the Add/Remove Programs tool in Control Panel. Close the Microsoft Hardware dialog box.
When you restart the computer, the attached pointing device is detected by Microsoft Windows and the appropriate drivers are installed. To re-enable the IntelliPoint features, reinstall the Microsoft IntelliPoint software.
Clean Boot Your Computer
To clean boot your computer, use the appropriate method for your version of Windows.
Microsoft Windows Millennium Edition (Me)
1. Click Start, click Run, type msconfig in the Open box, and then click OK.
2. On the General tab, click Selective startup.
3. Click to clear all of the check boxes under Selective startup.
4. On the Startup tab, click to select the *StateMgr check box.
5. Click OK. When you are prompted to restart your computer, click Yes. After the computer restarts, Click Start, click Run, type msconfig in the Open box, and then click OK.
IMPORTANT: Look closely at the General tab to ensure that the check boxes you cleared are still cleared. Proceed to step 6 if none of the check boxes is selected. If you see a disabled or gray check box, your computer is not truly "clean-booted" and you may need assistance from the manufacturer of the program that places a check mark back into Msconfig.
6. After you verify that your computer is clean-booted in step 5, you can isolate the issue. If the original issue does not reoccur after the clean boot, select one item at a time under Selective startup, and then restart the computer to see if the additional entry reproduces the original issue.
Microsoft Windows 98
1. Click Start, and then click Run.
2. In the Open box, type msconfig, and then click OK.
3. On the General tab, click Selective Startup, and then click to clear the following check boxes:
• Process Config.sys File
• Process Autoexec.bat File
• Process Winstart.bat File (if available)
• Load Startup Group Items
4. On the Win.ini tab, click to clear the following check boxes:
• Load=
• Run=
5. Click OK. When you are prompted to restart the computer, do so.
For additional information about how to clean boot Windows 98, click the article number below to view the article in the Microsoft Knowledge Base:
192926 How to Perform Clean-Boot Troubleshooting for Windows 98
NOTE: To restore your original Startup options, click Normal Startup on the General tab in the System Configuration Utility.
Microsoft Windows 95
1. Restart the computer. When you see the Starting Windows 95 message, press F8, and then select Command Prompt Only from the Startup menu.
2. At the command prompt, type win, and then press ENTER. Press and hold down SHIFT until the Windows startup sequence is completed.
3. Turn off any antivirus or disk tool programs that are installed on the computer. For information about how to turn off these programs, see the printed or online documentation for the program.
4. Quit all running programs except Explorer and Systray. To do this, press CTRL+ALT+DELETE, click the program that you want to quit, and then click End Task. If you receive a message that the program is busy or not responding, click End Task again. Repeat this step to quit all programs except Explorer and Systray.
For additional information about how to clean boot Windows 95, click the article number below to view the article in the Microsoft Knowledge Base:
177604 Multimedia: Troubleshooting Using Clean Boot of Windows 95
NOTE: To restore your original Startup options, restart the computer normally, and then turn on any antivirus or disk tool programs that are installed on the computer. For information about how to turn on these programs, see the printed or online documentation for the program.
APPLIES TO
• Microsoft Wireless Optical Desktop 1.0
• Microsoft Wireless Optical Desktop Pro 2.0
• Microsoft IntelliPoint 4.12
• Microsoft Optical Mouse
• Microsoft Wireless Optical Mouse 5.0
• Microsoft Easyball
• Microsoft IntelliMouse 1.0
• Microsoft IntelliMouse Trackball 1.0
• Microsoft IntelliPoint 1.0
• Microsoft IntelliPoint 1.1
• Microsoft IntelliPoint 2.0
• Microsoft IntelliPoint 2.1
• Microsoft IntelliPoint 2.2
• Microsoft IntelliPoint 3.0
• Microsoft IntelliPoint 3.1
• Microsoft IntelliPoint 3.2
• Microsoft IntelliPoint 4.11
• Microsoft Mouse
• Microsoft Mouse 2.0
• Microsoft IntelliMouse Explorer 1.0
• Microsoft IntelliMouse Optical 1.1
• Microsoft IntelliMouse Optical 1.1
• Microsoft Intellimouse Trackball Explorer
• Microsoft Intellimouse Trackball Optical
• Microsoft Wireless Desktop
• Microsoft Wireless IntelliMouse Explorer 2.0
• Microsoft Wireless Optical Mouse 4.0
• Microsoft Wireless Notebook Optical Mouse
• Microsoft Optical Mouse by Starck
• Microsoft Wireless Optical Desktop, Comfort Edition
• Microsoft Optical Desktop Elite for Bluetooth 2.0
• Microsoft IntelliPoint 5.1
• Microsoft IntelliMouse Explorer for Bluetooth 2.0
Article found at: http://support.microsoft.com/kb/185663/EN-US/
While this does not sound like the problem; it does happen. How's the battery level?
Try Cleaning or, better yet, MacOSX
by donalpixny - 5/6/05 10:36 AM In reply to: Mouse pointer out of control. HELP!!!!! by BatmanAaaack!!! This solution sounds almost worse than the problem!!! All too typical of MS. Also, try a simple physical cleaning of the mouse, and check the integrity of its connections.
Mouse demonic possession
by fzlot - 2/9/07 5:56 PM In reply to: Mouse pointer out of control. HELP!!!!! by BatmanWhy....with all the - well, maybe not zillions, but quite a few - people in this forum, is yours the only really correct answer?
Clearly, this is a driver issue. I have just absolutely proven this to myself by removing the Logitec drivers and going with the generic Microsoft driver. Now that I think of it, this happened to me once before and I had to remove and reinstall the driver. Fortunately, in most cases you don't have to go through the whole 9 yards of the COMPLETE deinstallation you referred to. I'm hoping a simple R&R will suffice. I even suspect I know the guilty party in my latest case - Magellan GPS - the USB driver for the Magellan Crossover 2500T - but it could be just about any freakkin' thing. I am still on the generic driver and haven't had a hit yet - I think I would've by now. I signed up to Cnet just to post this - so, seriously, folks, if anyone is still reading this thread, "It's a driver issue, for sure." Remove and reinstall any propriatery driver/software. End of story. If it still doesn't work, see the post to which I'm replying and do the whole 9 yards and clean your registry and remove and reinstall. Good luck!
Could be Video Driver
by rshmerl - 5/6/05 11:06 AM In reply to: Mouse pointer out of control. HELP!!!!! by jfpoundThere are two parts to the problem: the mouse and the video display. I assume that you have done all things you can for the mouse prtion of the problem. It could be the video driver needs to be updated or it has been corrupted. Experiment with the video set to VGA (or default mode) to observe the mouse pointer. You could boot in safe mode for testing purposes.
Also try the Microsoft Knowledge Base. Lots of information about mouse problems.
Mouse out of control?
by wbowblis - 5/6/05 11:57 AM In reply to: Mouse pointer out of control. HELP!!!!! by jfpoundI just had a similar problem with my wife's PC. I replaced her monitor and I couldn't keep the cursor off the top of the screen. I went through all the usual steps, including a different mouse. What it proved to be was the monitor was interfering with her graphics tablet. It uses a pen-like wireless stylus. I assume the interface is RF and the monitor coupled into that. Moving the pad away from the monitor eliminated the problem. The mouse itself is wired and immune to such interference, but a wireless mouse might have a similar problem. Changing the monitor settings (resolution and refresh rate) changed the distance at which the problem started, but couldn't completely eliminate it. Had to push the monitor back so it can't overhang the tablet.
Mouse Orientation
by Sugarat - 5/6/05 12:35 PM In reply to: Mouse pointer out of control. HELP!!!!! by jfpoundSome mice come with an accessibility option that sets the orientation. It used to be an office prank, when the mouse's owner was at lunch, to open the orientation settings, and when it says "Move mouse left" you would move the mouse up, when it said "Move the mouse down" you would move it right, etc. When the person came back from lunch and tried to use their mouse, it was very similar to what you are describing. See if you can find something in the Accessibility options.
Looking for a wireless mouse with orientation options
by bosco948 - 4/21/06 6:34 PM In reply to: Mouse Orientation by Sugaratanybody know of a wireless mouse i can find that provides the option to change it's orientation or x-y axis? thanks.
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