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Cell phones: Poor customer support from Inphonic.com/Wirefly.com
Praise the Lord, I FINALLY Got a Refund from Wirefly
by 1Gremlin - 4/28/05 10:02 AM In reply to: Wirefly Has My Raz V3 Phone and Money! by 1GremlinThis is a follow up to my earlier post. I guess my contacting the Better Business Bureau and treat to contact my lawyer and sue for my refund plus legal fees may have had some influence. Wirefly provided me a full refund 20 business days later.
Inphonic Customer Service Response
by responseinphonic - 8/31/05 1:32 PM In reply to: Wirefly Has My Raz V3 Phone and Money! by 1GremlinDear Valued Customer,
We are sorry to hear of your experience. Our goal is 100% customer satisfaction. Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation and ensure that somebody follows up with you.
Thank you for your patience.
rebate-
by heppnerm - 3/9/05 12:41 PM In reply to: Did you get the rebates? by rogermulchI will be curious to see if you get your rebate. After meticulous record keeping and hoop jumping I did not get mine. It would have been impossible to meet all the requirements. I am out $300 in rebates. I was told that "this is business."
Impossible conditions to meet on Rebate Forms
by d012560c - 8/11/05 9:35 AM In reply to: rebate- by heppnermMy $150 rebate form for my Motorola cell phone from WireFly has the condition that the rebate form must be received (or is it postmarked?) within a 30 day window [180 days to 210 dyas]!
While I can understand having to wait 6 months to verify that the account is in good standing, why so short a time period in which to submit it? It is the first time I have seen such a small time frame. Obviously it is designed so that many people will fail to meet the conditions.
Getting paid on rebates is a game and you have to know how to play it well, which means copies of everything. I would even suggest for rebates that are worth a lot, that you spend a couple of dollars and have it sent registered so that it must be signed for. A common excuse given by rebate companies is that they never received it and that they are not responsible for lost mail, but once they sign for it, they become responsible for it. I would also suggest for those rebates that have to wait for an extended period of time prior to being sent in, that you set up some type of reminder ... in my case (being ADHD), I set it up in my Palm and I also set up an internet greeting card to myself (and to mygirlfriend) to be delivered in the future to remind me about the rebate.
Inphonic Customer Service Response
by responseinphonic - 9/1/05 7:37 AM In reply to: Impossible conditions to meet on Rebate Forms by d012560cDear Valued Customer,
Our goal is 100% customer satisfaction and therefore we are sorry to hear of your concerns regarding our rebates.
It is our policy to promptly process and send checks to every customer that fulfills the rebate requirements. We activate over 100,000 new wireless subscribers every month, and have happily paid out millions of dollars in rebates to our customers. Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation.
WIREFLY - CUSTOMER SERVICE
by responseinphonic - 11/1/05 9:53 AM In reply to: Impossible conditions to meet on Rebate Forms by d012560cDear d012560c,
Our goal is 100% customer satisfaction and therefore we are sorry to hear of your concerns regarding our rebates.
It is our policy to promptly process and send checks to every customer that fulfills the rebate requirements. We activate over 100,000 new wireless subscribers every month, and have happily paid out millions of dollars in rebates to our customers.
Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation.
Regards,
Neil
[Wirefly - Customer Service Department]
My $175 rebate was denied and how to check yours
by kh240 - 4/19/05 1:54 PM In reply to: Did you get the rebates? by rogermulchI think your rebates will arrive, since they were handled by 3rd party company, can't get worst than wirefly, don't worry. You can call RebateZone at 866-579-3062 or www.rebate-zone.com/inphonic for details. I am not so luck though. Half of my order (one of 2 phones in a family plan) was delayed for more than 40 days due to wirefly's stupid mistake, my rebate submission was denied. I called them but was told they "can't do anything".
Rebates
by sageman5891 - 8/10/05 3:39 PM In reply to: My $175 rebate was denied and how to check yours by kh240If I were you I would seek retribution for the rebate through your credit card company, Assuming that you charged your phone w/ a credit card and have been denied your rebate, I would merely withold payment for that amount w/ the credit card company. Even if you have already paid for the phone, you can send your credit card company a letter explaining your deduction and they will chargeback Wirefly for that amount. Your credit card is a powerful tool. Don't hesitate to use it.
Finally, I mailed my rebates in today for 2 Phones for $200. Because of what I read on this forum, I sent them registered mail, return receipt requested. Just don't trust those ba$%#rds!!! Based on all the complaints registered on this forum, I'm somewhat apprehensive about what to expect. Rest assured, I will use my credit card company as a tool to get what I'm entitled, if necessary.
Also, your state attorney general or someone in your state consumer fraud bureau can be sourced out for help. In NY state, where I live, we have a very strong consumer protection bureau. I won't hesitate to use them, if needed. The attorney general has the power to deny operations in a specific state for any company guilty of consumer fraud. I'm sure Wirefly would not want to lose the opportunity to conduct business in NY state.
Customer Support
by responseinphonic - 9/6/05 8:32 AM In reply to: Rebates by sageman5891Dear Valued Customer,
We are sorry to hear of your experience. Our goal is 100% customer satisfaction.
Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation and ensure that somebody follows up with you.
Thank you for your patience.
Regards,
Customer Support
Wirefly - Customer Service
by responseinphonic - 10/31/05 11:57 AM In reply to: Rebates by sageman5891Dear sageman5891,
Our goal is 100% customer satisfaction and therefore we are sorry to hear of your concerns regarding our rebates.
It is our policy to promptly process and send checks to every customer that fulfills the rebate requirements. We activate over 100,000 new wireless subscribers every month, and have happily paid out millions of dollars in rebates to our customers.
Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation.
Regards,
Neil
[Inphonic - Customer Service Department]
Inphonic Customer Service Response
by responseinphonic - 9/1/05 7:43 AM In reply to: My $175 rebate was denied and how to check yours by kh240Dear Valued Customer,
Our goal is 100% customer satisfaction and therefore we are sorry to hear of your concerns regarding our rebates.
It is our policy to promptly process and send checks to every customer that fulfills the rebate requirements. We activate over 100,000 new wireless subscribers every month, and have happily paid out millions of dollars in rebates to our customers. Please send an e-mail including your original order number to customerinquiry@inphonic.com, and
I will personally investigate your situation.
my $175 rebate
by IWANNA67 - 9/30/05 1:26 PM In reply to: My $175 rebate was denied and how to check yours by kh240I AM HAVING THE SAME PROBLEM. I MAILED MINE OFF THEY SAID I I SENT IT OT EARLEY. TO RESUBMITT IT AGAIN WHEN MY 180 DAYS WERE UP. BUT NO LATER THEN 210 DAYS. SO I DID." ALL ON TIME". NOW THEY ARE TRYING TO DENIE ME OF MY $75 REBATE! HOW CAN THESE PEOPLE GET AWAY WITH THIS. THERE HAS TO BE A WAY TO SUE THEM AND GET WHAT IS OURS. THEY HAD NO REASON TO KEEP MY REBATE. AND YOU CAN'T E=MAIL THEM. UNLESS SOMEONE KNOWS HOW? IF SO PLEASE LET ME KNOW? YOU CAN E-MAIL ME.CAN THEY GET AWAY WITH THIS? ANYONE WITH ANY INFO. PLEASE CONTACT ME ASAP. THANK YOU.. SINCERLEY, HARDYTOHARDY@AOL.COM I'VE BEEN SCREWED TOO.
GOOD LUCK TO ALL!
did you send by registered mail?
by greekgodmachine - 1/2/06 8:56 AM In reply to: my $175 rebate by IWANNA67otherwise it's their word against yours im afraid
they hold the envelope with the postmark date
denied my $200
by trishie83 - 10/4/05 10:19 AM In reply to: My $175 rebate was denied and how to check yours by kh240I just moved and I can't find any of papers. And when I finally got a hold of an email address. I called the number that was on the bottom of the paper. the manager said that i can't receive my rebate b/c the time frame is from 180-210 days. which false b/c the letter I received said 180 days after my activation date.
INPHONIC - CUSTOMER SERVICE
by responseinphonic - 10/27/05 12:56 PM In reply to: denied my $200 by trishie83Dear trishie83,
Our goal is 100% customer satisfaction and therefore we are sorry to hear of your concerns regarding our rebates.
It is our policy to promptly process and send checks to every customer that fulfills the rebate requirements. We activate over 100,000 new wireless subscribers every month, and have happily paid out millions of dollars in rebates to our customers.
Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation.
Regards,
Neil
[Inphonic - Customer Support]
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