Cell phones: Poor customer support from Inphonic.com/Wirefly.com
Luckily returned phone AND got FULL refund !
by CNET 4 HELP - 3/1/05 10:42 PM In reply to: Did you get the rebates? by rogermulchLuckily ((After ordering phone,, had it 2 days,, didn't use it AT ALL ,, on the 3rd day came across this site and all the BAD reviews about Wirefly, Inphonic -- I made COPIES of EVERYTHING from the time I placed the order until I took it to UPS to be mailed (day 5)), I got a FULL refund. I consider myself lucky after seeing all the bad reviews about Wirefly, Inphonic. BTW,, the phone I had oredred was a Motorola V710. There was a $150.00 customer Loyalty rebate (Which, when I called Verizon,, they never heard of it) and a $150.00 mail-in rebate.
TOO GOOD to be TRUE ????? (I didn't want to even try to see if rebates were going to be honored).
So,, as I said before,, luckily I got a refund.
p.s. - whenever I called Inphonic (which was quite a few times) I always got their Name,, where they were working,, (Canada came up alot),, an extension # , if they had one.
I HOPE ALL that deals with Wirefly, Inphonic are as lucky as I was !
The thing that gets me though is ,,, I ordered through them because it was a LINK from the Motorola web site.
The nightmare has begun!!! with wirefly.com and inphonic
by peacott - 3/4/05 7:14 PM In reply to: Luckily returned phone AND got FULL refund ! by CNET 4 HELPAs I recently stated, how I wish I would have seen this site before ordering! Received my phones when they said I would which was on the 2nd of March. After letting them charge for the day did the *28 to actavate my roll over number, no problem there! BUT when I tried to activate the secondary line (purchased the Verizon Family Share Plan)...I was unsuccessful. so I decided to call the assigned number and what a surprise! It belonged to another customer. Called each company and of course was told it was the other companys problem. By this time its 11pm Wednsday nite. At 9am the next morning I did a 3 way conference and was on the phone nearly an hour when all was said and done, Infonic requested that I give them 24 to 48 hours to correct the problem. I've called 3 times since yesterday morning and am being given the same stupid message that it takes time to find an available number to assign to my phone so it can be actavated...pretty good eh for a company that said it doesnt assign the numbers verizon does!! And to add salt to the wounds, Infonic is telling me their people do not work on the weekends so Monday will be the earliest my phone could be turned on! No need to be a mental giant to know that is more than 48 hours!! Right now am waiting for the verizon rep to call me back an see if they can assign and actavate my 2nd phone.
Inphonic Customer Service Response
by responseinphonic - 8/31/05 1:16 PM In reply to: The nightmare has begun!!! with wirefly.com and inphonic by peacottDear Valued Customer,
We are sorry to hear of your experience. Our goal is 100% customer satisfaction. Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation and ensure that somebody follows up with you.
Thank you for your patience.
Inphonic Customer Service Response
by responseinphonic - 8/31/05 3:15 PM In reply to: The nightmare has begun!!! with wirefly.com and inphonic by peacottDear Valued Customer,
We are sorry to hear of your experience. Our goal is 100% customer satisfaction. Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation and ensure that somebody follows up with you. Thank you for your patience.
What did you make copies of?
by hvnlysnshine - 3/7/05 12:49 PM In reply to: Luckily returned phone AND got FULL refund ! by CNET 4 HELPI'm already facing problems with wirefly saying they are unable to complete my order because some information needs to be verified. What did you make copies of --the comments about wirefly or just your receipts and other things? Thanks!
Call to Cancel if you ordered from WIREFLY right away!
by hvnlysnshine - 3/7/05 7:15 PM In reply to: What did you make copies of? by hvnlysnshineUN-believable! I was on hold waiting for a customer service rep for 20 min this morning and then another 20 minutes later when I tried. I finally got through and the rep. tells me that people even wait up to 45 minutes! I asked for the manager's name, she demanded to know why. She finally gave it to me, saying she didn't know the last name. Her name was Rosalin or something like that. I asked if I should call Verizon, she demanded to know why and said there was no need to -- kinda suspicious if you ask me.
Good thing was that I just happened to have a missing piece of info. on my order so they could only pre-authorize 160 on my checking account and couldn't complete the order. I called today after reading all those comments --thanks to everyone who posted!--and cancelled my service since I hadn't received my phone yet (that was an option on their voice menu).
My Advice, if you've ordered very recently CALL to cancel!
Wirefly
by Ampezic - 5/25/05 4:54 PM In reply to: Call to Cancel if you ordered from WIREFLY right away! by hvnlysnshineRecently, i ordered through wirefly. I ordered 4 phones, they sent the wrong ones. I sent them back, and they supposedly corrected the problem and sent them back. Today was day number 9 that our account was active and we still don't have the phones. We called and cancelled everything, and are still waiting for our money back.
Sure wish we saw this memo ten days ago!!!
Inphonic Customer Service Response
by responseinphonic - 8/31/05 1:19 PM In reply to: Wirefly by AmpezicDear Valued Customer,
We are sorry to hear of your experience. Our goal is 100% customer satisfaction. Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation and ensure that somebody follows up with you.
Thank you for your patience.
WIREFLY Stinks
by NUPE 1911 - 4/13/05 10:21 AM In reply to: Luckily returned phone AND got FULL refund ! by CNET 4 HELPI ordered a phone and serivce package from wirefly. It seemed to be a great deal.
After placing my order I became alarmed immediately because I did not get any confirmation of my order in my email account. I then called wirefly and could not contact a single person. So I began searching the internet and stumbled upon this site. I read a few complaints regarding wirefly and realized I was in trouble.
I stopped payment through my bank and contacted wirefly and cancelled my order. Hopefully the order is canceled in actuality and I will not suffer the same problems others have.
Wirefly is fraudulant!!!!
by Andrew12345678 - 4/19/05 7:27 PM In reply to: WIREFLY Stinks by NUPE 1911This company will lure you in with juicy free offers and all kinds of rebates and they will never pay you---ever. just try and contact this company by phone. Go ahead just try and talk to a real person. DO NOT SEND THIS DAMN COMPANY A DIME!!!!!
Over $500 lost to these jerks!!!
by gwillis1 - 7/20/05 10:33 AM In reply to: WIREFLY Stinks by NUPE 1911Wirefly is a rip-off.
They've had my money for weeks, have not shipped anything, and now will not refund my money!!!
They claim the only way to get a refund is to call them. Of course, when you call, they ask for an order number. Surprise, although my order number works on their website, there automated phone system does not recognize it, and so I get dropped! What a scam!!!!
I've tried 3 numbers to get through.
The first number (888-378-8091) you get is at:
https://www.whereismyorder.com/CancellationInstructions.aspx?referringpartner=pricespecials2
The second number (888-947-3359) you get is at:
https://www.whereismyorder.com/Cancellations_faq.aspx??referringpartner=pricespecials2
The third (800-985-6073) was given me when I talked to someone at the second. It's the same endpoint as the first number.
I tried calling the second number again, and was informed that to get a live agent, I could enter 0# for the order number, and then a 0 after that. Of course that brings you to a dialog which asks you to enter an extension number -- agh!!! -- and suggests you enter 411# if you don't know one. And then and endless call filled with hold music...
Assistance from Wirefly Customer Service
by InphonicHelp - 7/21/05 7:08 AM In reply to: Over $500 lost to these jerks!!! by gwillis1Dear Valued Customer,
Our goal is 100% customer satisfaction and so we are sorry to hear of your concerns regarding our order processing.
As the leading retailer of wireless phones on the Internet, we activate over 90,000 satisfied new wireless subscribers every month. I am eager to investigate and correct any problems which may have occurred with your order. Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation.
RE: ASSISTANCE OFFER FROM WIREFLY CUST SERVICE: BOGUS!!!!
by psychnurse1 - 7/25/05 2:46 PM In reply to: Assistance from Wirefly Customer Service by InphonicHelpBULL!!!!!!!! FOLLOW THREAD BELOE.....TOO EARLY, TOO LATE ETC. ETC. ETC.
Why not just admit that your offer is designed not to pay the rebate.Please check your records.
I resubmitted ALL the documentation. Guess what your phone rep told me:
"Sorry, now your are "TOO LATE!!!!!!!"
I ordered that phone in good faith expecting the rebate. Too bad you are not willing to do the same
---- Original Message -----
From: <customer_relations@inphonic.com>
To: <psychnurse1@optonline.net>
Sent: Monday, July 25, 2005 4:05 PM
Subject: rebate [#2574158]
>
> Dear Customer
>
> Thank you for your order of a wireless phone.
>
> The rebate request you have submitted to InPhonic, Inc. has been received by our Rebate Processing Center.
>
> At this time we will unfortunately not be able to fulfill that request due to the following issue(s):
>
> Claim was postmarked before the required date. Claims should be postmarked
no earlier than 180 days after activation date. Any claim submitted before
180 days from activation must be resubmitted in its entirety during the
proper timeframe. For further information, please see the rebate instructions on our site:
>
> https://www.cellphonerebates.com.
> Sincerely,
>
> Customer Retention Department
> InPhonic, Inc.
> Sincerely,
>
> J. Sweeney
> Customer Relations Department
>
----- Original Message -----
From: WirelessCustomerService@mail.helgesonent.com
To: psychnurse1@optonline.net
Sent: Tuesday, June 28, 2005 7:40 AM
Subject: Wireless Email Notification
Thank you for your recent rebate claim submission. Your rebate form has been
received and is currently being processed. You will receive further
communication regarding your rebate claim within 8-10 weeks. Thank you for
your patience.
This is an automatically generated email that is unable to accommodate replies.
Please be aware that you have not been added to an email list.
Wireless Rebate Processing Center
Customer Care
Inphonic Customer Service Response
by responseinphonic - 8/31/05 1:20 PM In reply to: WIREFLY Stinks by NUPE 1911Dear Valued Customer,
We are sorry to hear of your experience. Our goal is 100% customer satisfaction. Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation and ensure that somebody follows up with you. Thank you for your patience.
Wirefly Has My Raz V3 Phone and Money!
by 1Gremlin - 4/27/05 11:39 AM In reply to: Luckily returned phone AND got FULL refund ! by CNET 4 HELPIf anyone reads this, my suggestion is NOT to by from wirefly. I bought a Razor V3 phone in early March as a birthday present for my wife. Unfortunately she was not happy with the wireless provider because it didn't have the coverage (dropped and several missed calls) unlike her old carrier and it doesn't work in the no coverage in the metro rail tunnels. She had a friend in town who happen to show her this link in CNET. So she returned the phone in person with her friend to the Largo MD facility and had a Wirefly person sign the invoice when it was return.
I later contacted Wirefly becuase after visting thier sorry web site and being told by a voice mail message "my refund was being processed and please allow takes 5-10 business days".... I was at 15 business days when I heard that message. Eventually I got hold of someone phone who told me the phone was recieve in acceptable condition but not returned within 30 days. I told them and I had a signed form claming likewise as I nearly came unglued! "Okay let me talk to my supervisor." Then they wanted to know who signed the form and did I have it on me? Why does that matter? I told them the phone was returned in person 29 days and that the form was home as my wife visited your office in person. It's been 4 business days going on a total of 18 business now and I have heard NOTHING. Sent two emails and said F this. I called the Better Business Bureau and later sent Wirefly an email message (after not being able to reach them as the phone service was down)that if I don't hear from them they will hear from them I will sue for my refund plus legal expenses.
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