Cell phones: Verizon v. Cingular
Phone Features of Verizon
by okchico - 3/29/05 4:59 PM In reply to: Verizon v. Cingular by StElmoQnIt is Verizon that is limiting the features of the phones that they sell. Verizon's GET IT NOW is a scam to funnel verizon customers to spend more money by utilizing verizon to manipulate data, ringtones, and images on phones. Verizon actually locks out many capabilities of the phones they sell so that their customers have to rely on and pay verizon to do these things for them. Look into it. It's amazingly irritating. Verizon is a good company who finds it necessary to black male their customers.
go with cingular...verizon phones have limited connectivity
by dmk66 - 3/30/05 4:39 PM In reply to: Phone Features of Verizon by okchicoI just switched from verizon to cingular. Verizon tried to auto-extend my contract by 2-yrs...I dont think so. Then when I STOPPED my verizon contract, they tried to say I cancelled it...again, I dont think so. Verizon phones do not have the connectivity options like BT and IR unless you pay for a $400 smart phone. I switched over to cingular and the phones are sweet. I picked up the siemens s66 and can auto sync with outlook!! Cust svc is going to suck for any big business these days...do not let that sway you one way or the other. Since cingular merged with att, they have one of the biggest, if not the biggest, network in the US.
Regards.
CINGULAR CUSTOMER SERVICE
by TCSdigital - 3/29/05 10:10 PM In reply to: Verizon v. Cingular by StElmoQnThe customer service at Cingular has been horrible, I have spent over 4 hours and 6 weeks trying to get my phone upgrade delivered. It has been 6 weeks and the phone has not arrived yet.
Cingular Self Service
by disndj - 11/7/05 6:48 PM In reply to: CINGULAR CUSTOMER SERVICE by TCSdigitalI know what you mean. I have spent at least 2 hours on the phone with customer service each day for the last 2 weeks. All my wife and I wanted was to be able to get different phones that would be able to hold a signal. On the first day, we had to go to the "cancel you contract" area, at which point the CSR seemed to care (the first 3 said go ahead and cancel). We reached an agreement for essentially no cost new phones......and still no phones. Each phone call we had to tell the story again, and then were told that "oh, they are on backorder", or "no, not backordered, it's been approved and they are on their way". Today's call promised a return call to us to let us know the status of our phones....well, it's now almost 8:00 pm, and guess what?....no call. I am next going to contact via e-mail several upper management people, whose e-mail addy's I have found. I'm tired of the lies.
My best advice is-
DO NOT SWITCH TO CINGULAR, OR GET OUT AS SOON AS YOU CAN.
VERIZON V. CINGULAR
by HOPPY305 - 11/15/05 7:17 PM In reply to: Verizon v. Cingular by StElmoQnI have beenwith Cingular since September 1994 and my with has been with them since October 1998. My wife contract is up 01/06 and my contract is up in 06/06. If you feel that Verizon customer service is bad I am here to say that since the merger with AT&T Cingular is a hell of lot worse. given the choice between verizon and cingular stay with verizon. We are going to Verizon. STAY THE HELL AWAY FROM CINGULAR. Even if you have to use a tin can and string. GO TO ANY ONE BUT CINGULAR.----------------CINGULAR CAN YOU HEAR ME NOW.
cingular works the best
by jasonkornbau - 11/24/05 2:25 PM In reply to: Verizon v. Cingular by StElmoQnI have Cingular Wireless they work the best. I like their tech support. Verizon They are the ones with the biggest cell phone network. But still I like Cingular Wireless.
Verizon's new coverage area (as of Feb 21, 2005)
by ddabney - 12/16/05 9:15 AM In reply to: Verizon v. Cingular by StElmoQnMy current contract was initiated almost 2 years ago, well before this Feb 21, 2005 date, which I gather is a date that began a broader Verizon coverage area, which apparently only applies to accounts created from that date forward, leaving me out unless I renew. I have completed my original 12 month contract.
I live in an area that is weak on Verizon towers, my signal gets dropped a lot, and often I cannot pick up a signal at all from my house. I get the message ''Service Required'' on my display often if I try to pick up a signal from my home.
Kyocera 2325 is the phone I use. Verizon retail centers refuse to perform any service on it at all. I am told it is an obsolete model and I need to upgrade. They require a 2 year contract renewal with a new phone.
I do not like contracting for 2 years with any plan. That is a long time, new phones coming out, better technologies. But if I do renew now, I am stuck with the phone I get for 2 years, locked into a contract.
I am seriously looking into switching to Cingular, mostly because I've heard Cingular has better phones for less upfront money. But I have read some very bad reviews on Cingular's customer service. Verizon's customer service has consistently been good. Some phone reps are more ''by the book'' than others, and I prefer a phone rep who expresses empathy & sounds down-to-earth. Most of Verizon reps have been nicely empathetic and down-to-earth. They all though have given out good information. Verizon retail store reps are confusing, contradictory, and often too arrogant for me.
Before I commit to a 2 year renewal contract, I want to be sure this new ''coverage area as of Feb 21, 2005'' Verizon advertises on its website will include the area I'm in.
So this is not really a question, more like a venting of frustration that my Kyocera 2325 is almost completely dead now & I have to commit to 2 years to get a working phone going again.
I've been told Congress may intervene with regulations preventing this 2 year contract obligation but it hasn't happened yet & is apparently industry wide with all cell phone plan companies.
Then pay full price for a phone
by hh - 12/16/05 12:12 PM In reply to: Verizon's new coverage area (as of Feb 21, 2005) by ddabneyand have them transfer your current plan to the new phone. No new contract, cancel anytime you want.
You can buy a phone without a contract. I don't know what the problem is?
Verizon doesn't mandate 2 year contracts
by dave1973 - 12/16/05 6:41 PM In reply to: Then pay full price for a phone by hhVerizon Wireless doesn't mandate anyone to sign 2 year contracts. You can upgrade every year, though you don't get the new every 2 offer of up to $100 instant credit. Also the proce you see in bold print is for 2 year contracts, and in little print, it lists the price of the phone for 1 year contracts. Some Verizon Wireless corporate stores also list the price with no contract. You have to make it clear to them you want the 1 year contract and not the 2 year contract. I hope you're not going to an authorized agent. They'll say anything to get you to sign a contract that they might mess up on, and may later try to sell you a phone at a price other than listed price. I went to an authorized agent in Schererville Indiana that didn't list the price(s) by their phones, most models sold were discontinued a year or more, and the accessories look like dollar store quality. As for the Kyocera 2325 phone being obsolete; it is in the eyes of Verizon Wireless because they're required to have E911 compliant phones, and that model isn't E911 compliant. I knew someone who had a Motorola Startac that had to get a new phone, because his phone wasn't E911 compliant, plus the phone was too old to transfer the phonebook over to the new phone. I happen to be on the old Americas Choice plan, which I get to upgrade on July 1 of next year. I'm keeping my eyes out on the newest phones during that time. I have yet to decide what phone I want, but so far I have my eyes on the Samsung a950 & the Nokia 6256i, leaning more on the Nokia phone, because it has the external antenna, which I prefer, plus it's tri-mode, vs. all-digital on the Samsung.
upgrades
by bc8820 - 1/6/06 8:46 PM In reply to: Verizon doesn't mandate 2 year contracts by dave1973cingular upgrade policy:
21st month of 2 year contract = new 2 year contract and 2 year contract phone pricing as if you were a new customer and they also let you grandfather in your rate plan whether it is currently offered or not.
12th month of 1 year contract = same thing but 1 year contract phone pricing..thats it..also 18$ upgrade fee(1 time charge)
i am a cingular wirlesscompany owned store manager
verizon vs. cingular
by bc8820 - 1/6/06 8:42 PM In reply to: Verizon's new coverage area (as of Feb 21, 2005) by ddabneycingular offers true nationwide plans which means if you have service there are no worries and we also have the largest network of all the carriers which is why verizon now says most reliable and not the largest network. i am a store manager for a company owned cingular store
Cingular vs Verizon
by ronpapandrea - 6/24/06 7:25 PM In reply to: verizon vs. cingular by bc8820Verizon and Cingular are now neck and neck regarding number of customers. Cingular droped its popular North American Plan and than tryed to charge people extra for text messages to Canada. Verizon still has its North American Plan. I dumped Cingular and went to Verizpn.
Re: Verizon v. Cingular
by philfnyc - 12/17/05 6:46 AM In reply to: Verizon v. Cingular by StElmoQnHow often do you really need to call customer service? If you rate customer service over the quality of your phone calls (connection, static, dropped calls, etc), then switch. You'll be calling customer service often.
I've been with Verizon for nearly 5 years and have only called in order to renew my contract. No issues there. If you have billing questions, you can normally figure things out using their website. That's what I do.
Consumer Reports just rated all US carriers. Verizon came out on top in every major city except 1. They also stated that customer service was a general complaint amongst ALL carriers.
-Phil
cingular upgrade policy
by bc8820 - 1/6/06 8:38 PM In reply to: Verizon v. Cingular by StElmoQnStandard policy for cingular is you are eligible for an upgrade (new equipment, new contract) in the 12 month of a 1 year contract and the 21st month of a 2 year. Now that being said they are very eager to decrease churn ( customer turnover) that they will aprove any upgrade after 12 months of good service. I am a store manager for a company owned location for cingular wireless and also would like to not the flexibility you get with cingular when trying to change your rate plan. You can increase or decrease your plan at any time during the first half of the contract w/o effecting the length of your contract and we also pro-rate our termination fee
How convenient
by Dayne Sampson - 3/1/06 4:36 PM In reply to: cingular upgrade policy by bc8820Yes, you are allowed to change your plan at anytime, but how convenient for you to forget to mention that if you do you are only allowed to keep rollover minutes that match the anytime minutes on your new plan. This does not work well for people with 7000 rollover mins that want to go down to a 700min plan for $69.99, because they will only end up with 700 mins rolled over. But that's Cingular for ya. Glad I left the company.
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