I had this same exact problem with an earlier model drive from the same mfgr. I updated the firmware and it worked for awhile then it died. Lickily it was under warranty so It was replaced free. Try updating the firmware first. If you still have the problem then remove the drive & and all drivers associated withit and reinstall.
Did you try another drive in your computer to see if it would work. If it does then you know it's not the software.
Being these drives are cheap now I would get a new one.
Good luck
Have you tried cleaning the heads of the DVD drive, could be something as simple as dirt on the lense. Try a good CD/DVD drive cleaner and see it that helps.
A. This happened to me last month on my TOSHIBA laptop. Apparently these drives sometimes have a short life. My D-drive began by not functioning fully, like yours, and gradually lost all its features until it wouldn't even eject!
Mine officially dead and will have to be replaced. Fortunately the machine is still under extended warranty. I did price parts and could have bought a new CD-ROM drawer for under $60-$80 and have been reimbursed up to $200 for parts and labor.)
A rep from my warranty company took me through the steps by phone to determine whether it was a software problem (like updating the driver) or a hardware one. Since I am running VISTA my walkthrough would not help you.
Basically, you uninstall the drive from Device Manager and reinstall it by rebooting. Go back and look for a yellow X indicating a problem. If nothing appears, the drive is not being recognized and is likely dead.
Good luck.
I have had two Hitachi light scribe drives do the same thing. One was replaced under warranty, I paid to have the second replaced. The first time it happened I jumped through a lot of hoops chasing a software / driver solution. In the end it was the drive. Try a new drive, they are fairly cheap.
Good Luck,
Don
I've had similar problems with my system (Windows XP on a Dell Computer). At first only the DVD-RW was affected, but soon neither the CD or the DVD-RW would recognize any type of disc. I thought it was software problems, and tried everything I could think of and combed the Microsoft site for help--it gave me the same ideas I'd already tried. Microsoft technical support (email) was not helpful either. One of my attempts was reinstalling drivers (repeatedly). Finally, I concluded that my aging computer was simply "dying" and then, while trying to decide whether to buy new hardware (drives or complete system), I hit upon the fix: do a system restore. Problem solved! While I like finding the source of problems, I like fixing it even better. Hope this helps.
This is not an uncommon problem. Your d-drive is fed up with your dreary taste in music. Try some Mozart and the drive should start working again.
My Niece mailed me her laptop to fix due to the same problem, I could not reload her window disk because the DVD would only read DVD but would not read a CD. I contact Acer which her's is a lite on DVD also and here's what they wrote me back to do.
Getting Started:
Click on START.
Click on "Run".
Type in "regedit" without the quotes.
Click on OK.
NOTE: This will begin the Registry Editor that we can utilized to
perform this delicate procedure.
Using the Registry Editor:
Click on the plus [+] sign to the left of "HKEY_LOCAL_MACHINE".
Continue clicking the plus [+] sign to the left of the following
folders in this order: SYSTEM > CurrentControlSet > Control > Class
NOTE: The next folder we are going to actually highlight instead of
clicking on the plus. You will notice that these folders are not named,
but instead contain a series of letters and numbers. The one we are
looking for is called "{4D36E965-E325-11CE-BFC1-08002BE10318}". When you
find it,
single-click on the folder to highlight it and then proceed with the
instructions below.
Removing the Problem:
Look on right-hand side of the window for an icon called
"Upperfilters" and/or "Lowerfilters".
Right-click on it and select "Delete" from the popup menu.
Repeat the same procedure until both "Upperfilters" and "Lowerfilters"
have been removed.
Click on Start
Right click on My Computer and click Properties
Click Hardware tab
Click Device Manager
Choose CD/DVD Rom drives
Click the + sign
uninstall the drive that was under that.
Click the scan for hardware changes at the tool bar.
Saving Your Changes:
Exit any/all open programs.
Restart the computer for the changes to take effect.
I haven did it yet due to other things that I have to take care of, but I hope this help. My niece told me this happen to hers when she was doing a music CD.
Cindy
Had the same problem. Almost purchase a new Dvd Player. Very simple Fix. Go to My computer, right click on your dvd drive, pick property than hardware, find your drive and highlight, pick driver and unistall, say OK. Restart computer it will recognize your dvd and will load your drivers again and it will start working again.
I've had similar problems more than once. Trying to figure out why it happened was taking up a too much time searching various FAQ's and spending time online w/ tech support, mostly to no avail. Several solutions worked for me.
First of all scan for viruses.
One solution from tech support was to uninstall the drive and restart the computer. The drive reinstalled itself and worked fine. However, this worked only once.
Now, before doing the following, make sure you have a full backup of your data.
A second solution that worked was to run the Windows Repair function from my installation disk. It takes a little while, so plan to do it when you have other things to attend to.
Another time, since my computer was experiencing other issues with frequent crashes and slow performance, I wiped the hard drive and reinstalled Windows. It was a bit tedious, but the result was a like-new machine. Make sure you have a list of all your programs and the software to reinstall them.
Where do these questions come from?
I receive these questions through emails.
Here is an archive of the newsletters:
http://reviews.cnet.com/1990-7600_7-5534360-1.html
I hope this clarifies things.
Thanks!
-Lee
Hi Bob, it sounds like it is a problem with the file recognition system not working properly. Each file has a period and three letters at the end of it. That is there to identify what kind of file it is. Is it a DVD? Music file? a program file? or an auxiliary file needed for programs to work? That is what the last three letters stand for. These last three letters are called “file extensions”.
Inside the Windows Registry file, there is a table of what to do when it finds each of those file extensions. For example, if a .pdf file is double clicked, it would open Adobe Reader, and if a .URL file is opened, it would open your web browser (Internet Explorer, FireFox, Opera, Google Chrome) and find the webpage, and for the one you are talking about, a CD music File, is a CDA file. Something has disabled the table from recognizing what to do when it sees a CDA file, but that is easy to fix.
There are three things that I know to do, and I do them in this order. It is one of those things of do this first, and if that doesn’t work, then do this, and you keep doing that until you run out of possible solutions…
Option One:
To fix it, open “My Computer”, or “Windows Explorer”, find the drive icon for your CD/DVD player/burner and right-click on it. When the popup menu opens, choose, “Properties”. Click on the “Auto Play” tab. Click on “Select an Action to Perform”. Click on the “Restore Defaults” button and click on the “Apply” button. Then click on “Prompt me each time to choose an action” and click on the “Apply” button again. (Note: If you want it to open in a particular program each time you put in your music CD, instead of clicking on “Prompt me…” choose the program you want it to open each time you put in your CD. Now click on “Apply” and “OK” and restart your computer. Now put in a music CD and see if it works as it should.
If it still doesn’t work, here is something else you could do…
Option Two:
You could try uninstalling Windows Media Player 11 (WMP), and then re-installing it again. You may argue that you don’t like WMP, but do this anyway, because it would get your file settings right. Then if you don’t like WMP, you could go back to the above “Select an Action to Perform” to change it.
Open “Control Panel” and choose “Add or Remove Programs”. Scroll all the way down and double-click on “Windows Media Player 11” to uninstall it. Once it is uninstalled, restart your computer. (Note: You should always restart your computer whenever you do an uninstallation or an installation of a program.) You can re-install it at the Microsoft website at http://www.microsoft.com/windows/windowsmedia/player/11/default.aspx/. Once it is installed, restart your computer and try the music CD, and it should work as usual.
If that didn’t work you could do a little more complicated procedure. I don’t want to write it now, because I don’t think you would need it, because I am quite sure that one of the above two options would work and for me to write all the steps you would need to do, it would be very long. If the other two don’t work, then tell me, and I’ll tell you what steps to take from there.
If you do know how to work with the “Registered File Types” tool, that is found by clicking on Control Panel, and choosing “Folder Options” and clicking on the “File Types” tab, then check to see that it has one that says, “(NONE) AudioCD” and open that by clicking on the “Advanced” button and double-click on Play and make sure it is assigned to:
C:\Progra~1\Window~2\wmplayer.exe /prefetch:3 /device:AudioCD "%L".
If it is, close it and scroll down to file type, CDA, open that by clicking on the “Advanced” button, and check to see that it has Open and Play. Double-click on Open and it should be assigned to:
C:\Progra~1\Window~2\wmplayer.exe /Open "%L".
Then close that and double-click on Play, and you should see that it is assigned to:
C:\Progra~1\Window~2\wmplayer.exe /Play "%L".
NOTE: I assumed that what you meant by a “Music CD” was one that you buy in the store, ready made. If you are talking about another music format, such as, an MP3 CD, then check the value for that particular file instead of CDA.
I hope all this helps.
After 30 years of training in writing software and building computers I think I can answer this. With my background and the crystal ball my wife has I have deduced that....X=5! Oh, wait a minute. Wrong answer. And the only real way to get the right answer is to take the computer to a repair shop. Now, if there is a reason you won't or can't take it in then buy a drive (pretty cheap) and put it in. If it works, then you've solved the problem but if it does not solve the issue, find and reinstall the software driver ( from the computer maker).
John C
Maybe the DVD player doesn't like the music being played.
My suggestion is, even after reading forum answers / help, if you are still unable to solve the problems, do not try to repair your DVD-WR. Just replace with NEW one. It hardly cost US$ 25.00 only now a day.(That also double layer 8.5GB). I also faced the same problem last year. Also try cleaning the head with help of Lence Cleaner Disk first.
All the best
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