Peripherals: Canon PIXMA MP500 - MP Navigator 2.0 won't scan
Canon PIXMA MP500 - MP Navigator 2.0 won't scan
by Stardustn - 10/17/06 2:47 PMWindows XP on a HP pavilion a230n.....
Purchased the Canon PIXMA MP500 and I can't, nor can Canon support help me to figure out the problem.
If I use the Arc Soft Photo Studio or Scansoft Omnipage it will scan just fine, however if i go to the MP Navigator 2.0 it will not scan and a box pops up saying "the scanner driver supported by this software is not installed, install it and then retry"...
I spent over 2 hours on the phone to fix it, it was uninstalled, re-installed, started up with windows only and no other programs, downloaded driver and software from canon website, tried to extract drivers off the CD that came with it.
Does anyone know the problem or any info on how to fix?
Thanks so much
Scanner Driver issue
by granterickson - 10/20/06 2:24 PM In reply to: Canon PIXMA MP500 - MP Navigator 2.0 won't scan by StardustnI had the same problem today installing the printer with Vista RC2. Somehow my scanner got hooked up to what looked like a printer driver. It would scan fine with other problems but would not open the MP Navigator.
I actually have an MP830, but it might work for you.
1. Go into device manager and find the scanner
2. Right click and choose update driver.
3. After following the screens to select a driver yourself, from the list choose the driver that doesn't have the word inkjet in it.
My two drivers were something like Canon Inkjot MP830 and Canon MP830. When I selected the second one, it seemed to work.
I hope this helps.
Grant
Thank you !!
by Stardustn - 10/20/06 6:21 PM In reply to: Scanner Driver issue by grantericksonThanks so much, I'm going to go try that now. Have a great weekend!
MP 830 Scanner Problems
by skaz1 - 1/6/07 11:09 PM In reply to: Thank you !! by StardustnI am having the sameproblem with the Canon MP 830 using the MP830 driver. Have you found a solution. Please advise. Thanks. SLK.
Spoke to technical help at Canon and
by Stardustn - 1/7/07 11:51 AM In reply to: MP 830 Scanner Problems by skaz1Spoke to technical help at Canon and spent two and a half hours doing and redoing everything they said but nothing helped. I called back a couple of days ago and went through most of the same thing again. Uninstall, re-install, all of it, parts of it. I was sooooo aggravated!! Bottom line Canon says its a glitch with my PC and the driver of my Canon printer. He clearly stated its my problem and nothing to do with Canon.
I can't find anyone else that can help either. I have tried and tried.
Best of luck to you with your problem!
Kathy
PM 830 scanner prob.
by scalebldr - 2/16/07 3:43 PM In reply to: Scanner Driver issue by grantericksonHI I did what you sugested,reinstalled driver, no good
I am trying to contact MSI the manuf of the motherboard mabe its something else. Any other Ideas.
I was abel to do a preview by going to cont pan, scaner camera dbl click on MP 380 but when I tryed to save the file, it when by by.
You would think Canon would be more helpful, i guess it takes us bitching on fourms to get there attention, or not.
Canon missing driver error
by jdstouf - 3/27/07 8:23 PM In reply to: PM 830 scanner prob. by scalebldrI has same problem with MP800R. On a new system I had installed drivers then MP Navigator. MP Navigator could not find the driver for the scanner. Turned out I needed to install IJ Network Utility (I was using wired network attach to printer. Once that was installed, then MP Navigator worked.
I will try that too
by Stardustn - 3/28/07 5:14 PM In reply to: Canon missing driver error by jdstoufThanks I will try the IJ Network Utility and see what happens.
IJ Network Utility
by rob6300 - 11/26/07 12:34 PM In reply to: Canon missing driver error by jdstoufI have looked for the IJ Network Utility and can't find it. I am having the same issue. Where can I find/get it? Thanks!
*** is the IJ Network Tool... ahhhh
by gifters - 11/27/07 5:39 PM In reply to: IJ Network Utility by rob6300Same here, no I've looked high, I've looked low and all I see are blank faces looking at me... does anyone have this file to share?
Scanner Driver Updates
by creeljlg - 4/1/07 9:05 PM In reply to: Scanner Driver issue by grantericksonI used your advise, because I sure do need some right now. I went into my device manager as you instructed, but there was no mention of a scanner driver for me to update nor a printer driver. I have been able to print to my MP830, but when scanning it locks up on the last step. I'm running Vista too. Is there anything else you could suggest?
Canon MP830 won't power up
by disko1 - 4/17/07 6:28 PM In reply to: Scanner Driver Updates by creeljlgFor no apparent reason my Canon MP830 simply will not power up. We had some power surges the last few days but I'm hooked up through a pretty heavy duty surge suppressor. To be sure I ran several other devices off of same surge suppressor and they all worked fine. Anyhow, I unplugged the MP830 I felt more than a little stupid since it wouldn't power up but I had to do it. Plugged the power cord to different outlets just to be sure and still no power to machine. So there it is. It's about eight months old and not heavily used as it is my home office machine. I did consider that 1 of the ink tanks may be low but w/o power how can one get to the tanks since they have to position themselves while the machine is powered up? Any thoughts would be greatly appreciated. Thanks.
MP530 won't power up either
by ccaahh - 7/12/07 8:59 PM In reply to: Canon MP830 won't power up by disko1Did you ever figure out the problem. My MP 530 is permanently shut down. Anyone have an idea about this?
If it's doing that without being plugged in to Mac/PC.
by R. Proffitt
- 7/12/07 9:05 PM
In reply to: MP530 won't power up either by ccaahh
Then it's usually a dead printer.
Bob
Canon MP530 Won't Power Up
by boater74 - 1/1/09 1:40 PM In reply to: MP530 won't power up either by ccaahhI tried the same procedure that was suggested for the MP830....I unplugged it for one hour. When I plugged it back in the machine was able to power up and work properly. Our power went out yesterday and I think there were probably a couple of surges as it came back on. Although I'm glad the printer is now working, I'm a little disappointed it was the only one of my devices that was affacted out of the 20+ pieces of electronic equipment I probably have plugged in. Also, for such an easy fix, it's amazing I could not find reference to this in the Canon Knowledge Base. Overall, I've been very pleased with my MP530.
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