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Storage: Simpletech simpledrive 250GB not detected on my computer

by shahhar - 9/5/07 8:21 AM
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Post 1 of 44

Simpletech simpledrive 250GB not detected on my computer

by shahhar - 9/5/07 8:21 AM

I bought a Simpletech simpledrive 250GB external drive. After connecting it to my home desktop (Compaq Presario SR2002X) front USB 2.0 port and leaving it on for a while, my computer won't detect it. To check if my computer had a problem, I connect the drive to my work laptop (Dell Precision), it still wasn't detected. I tried everything from changing the BIOS setting on my desktop to disconnecting an extra internal drive I have, but still nothing happens. I am thinking about returning the drive. Any help will be appreciated.

Thanks,

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Post 2 of 44

Sounds defective.

by R. Proffitt Moderator - 9/5/07 8:35 AM In reply to: Simpletech simpledrive 250GB not detected on my computer by shahhar

Or there are no partitions on it. Some expect these to be ready to use. Some models aren't.

Bob

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Post 3 of 44

Does your system recognize that you've attached as USB

by VAPCMD - 9/5/07 9:01 PM In reply to: Simpletech simpledrive 250GB not detected on my computer by shahhar

device...as shown in the systray USB Icon ?

If yes...go to
Start
Settings
Control Panel
Administrative Tools
Computer Management
Disk Management
See anything noted as 'Unallocated Space'?
If yes...Right Click on it, Partition it and then Format it.

Let us know.

VAPCMD

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Post 4 of 44

It was a defective drive

by shahhar - 9/6/07 6:20 AM In reply to: Does your system recognize that you've attached as USB by VAPCMD

I exchanged it for a new one in the store and now it works with all my computers. Thanks for the help.

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Post 5 of 44

Good to hear you got it resolved ..Thanks for the feedback

by VAPCMD - 9/6/07 5:13 PM In reply to: It was a defective drive by shahhar

.the lesson don't use an external HDD to store the only copy of something you can't afford to lose.

VAPCMD

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Post 6 of 44

Thank You VAPCMD!

by Technofauxb - 9/24/07 12:11 AM In reply to: Does your system recognize that you've attached as USB by VAPCMD

I bought a SimpleDrive 250gb USB External Hard Drive, and when I plugged it in, it refused to play with my Dell Dimension 2400. Although Windows XP detected and allegedly installed the SimpleDrive, it was nowhere to be found when I double-clicked My Computer.

After spending hours trolling through various online forums (seems that more than a few Dell owners have had troubles with SimpleDrives), I found your post. I followed your instructions and, yes indeed, the SimpleDrive was listed as "Unallocated Space." I have no earthly clue what "Unallocated Space" is, but I did as you directed -- right-clicked, partitioned, formatted -- and suddenly my SimpleDrive is listed in My Computer.

I've transferred a sample file to the SimpleDrive with no problem. We'll see if it continues to play nice as I put it to use. But thanks for saving me a trip to OfficeMax to return it. (I now feel much better about the great price I got -- $69.00)

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Post 7 of 44

My vista will not recognize simple tech ext. storage usb dev

by dewey brunner - 10/15/07 10:17 AM In reply to: Thank You VAPCMD! by Technofauxb

For days tried some of your sugg. and others and cannot get ot recognize. I have the simple tech 250 mg hard drive which i loaded it with movies etc and cannot get vista to recognize. Have also tried on wife's xp with same results. Trying to call Simple Tech is like flying to the moon. Their site is worthless with no answers. Do you have any place to start? I do not remember when,or where, but I saw a driver for this unit.
Please give me a place to start. I have no icon on bar like you said on another' problem. Thanks for your help..Dewey in Tampa

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Post 8 of 44

Re: hard disk not recognized

by Kees Bakker Moderator - 10/15/07 10:21 AM In reply to: My vista will not recognize simple tech ext. storage usb dev by dewey brunner

You say you loaded it with movies etc. On what machine did you load it, and can you still access the files there?
What does disk management (in XP) say about this drive?


Kees

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Post 9 of 44

ext hard drive not recognized

by dewey brunner - 10/15/07 3:51 PM In reply to: Re: hard disk not recognized by Kees Bakker Moderator

Finally got ext storage simpletech, to come up under computer management, however, generated disc drive 6. All properties are correct and correct driver is established.
Now when I go to My computer this drive, does not show any where. yet it is in drive 6 not one like c,f,g, h etc. When device usb unplugged while still in computer management, the drive 6 disappears. when plug back in info re appears.
What can I do to get My Computer to recognize drive 6? Thanks so much. Dewey in tampa

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Post 10 of 44

ext hard drive

by dewey brunner - 10/16/07 7:22 AM In reply to: ext hard drive not recognized by dewey brunner

Finally was able to formatt ext hard drive. It wiped out all on drive. took about ten hours to format. Then connected to source receiver and loaded movie. It formatted it and loaded movie.
When hooked back up to computer I had lost my k drive and would have to format again. is there an answer to not having to re formatt. Or not losing k drive again?

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Post 11 of 44

Simpledrive 500Gb problem

by geoffwessex - 11/7/07 1:18 PM In reply to: ext hard drive by dewey brunner

I got the external SimpleTech Simpledrive 500Gb a week ago. Installed it - simple, no driver required, but it wasn't pre-formatted, as I'd expected. Formatted (NTFS) with no problem. Started to put a few file folders on and that was quick, all seemed well. Next day I find that the drive has reverted to RAW formatting again. I tried installing again via the accompanying disk, reformatted to NTFS and, after two more days, I put a few more folders on. A day later, I go back to the drive and find that it's reverted to the unformatted state - gone back to the RAW - so I couldn't access it (the file folders were mainly back-ups so I wasn't unduly worried).

Hmmm - tried their 'Support' line - no reply (and it's been either no reply or voicemail several times since). Sent an email a week ago via their 'support form' at their website. I get no reply after three emails (and note that the 'Case Number' has risen by around 2000 in a week).

I gave in and reformatted today, moved a folder over no problem. Since then I've been getting system error messages, "Windows Delayed Write faied. Windows was unable to save all the data for the file G:\$Mft. Failure of computer hardware.... etc".

I've read elsewhere on this forum about drivers for USB etc, but surely I don't need something else?

Any ideas most welcome.

WIndows XP,
2Gb RAM
80Gb HD
USB2.0

Geoff

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Post 12 of 44

Tell us about the USB port you used.

by R. Proffitt Moderator - 11/7/07 4:21 PM In reply to: Simpledrive 500Gb problem by geoffwessex

Is it on the front of a desktop machine? If so, move to the rear port and start over.

Bob

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Post 13 of 44

USB Port

by geoffwessex - 11/7/07 8:11 PM In reply to: Tell us about the USB port you used. by R. Proffitt Moderator

A USB port at the back, along with the others (my front USB ports gave up after about nine months).

However, after I posted here I got an email from SimpleTech who suddenly seem very helpful - I'm fairly sure I lost my data but they'll exchange the drive for me. Can't say fairer than that! I'll report here when I get a new drive and test it out. Thanks for the reply, though!

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Post 14 of 44

One more suggestion...B A C K U P and never

by VAPCMD - 11/8/07 5:50 AM In reply to: USB Port by geoffwessex

put the only copy of anything you can't afford to lose on your external HDD.

VAPCMD

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Post 15 of 44

Point taken

by geoffwessex - 11/8/07 6:16 AM In reply to: One more suggestion...B A C K U P and never by VAPCMD

Though it kind of defeats the object of having an external drive if I've also got to have all my data on CDs, which would then be the only true backup.

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