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Graphics: Epson To Give Credit in Class Action Ink Suit

by user06 - 5/20/06 5:12 PM
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Post 1 of 26

Epson To Give Credit in Class Action Ink Suit

by user06 - 5/20/06 5:12 PM

After realizing my epson cx 6400 indicates color cartridges are running out even though we only print black and white documents, and then makes you replace the unused/still full color cartridges before you can print again in black and white, I posted that news to CNET.

Now comes the Los Angeles Superior Court class action suit in which epson agrees to compensate epson owners with a measley epson credit, which in no way comes near to compensating our office for the color cartridge losses we have and will incur if we continue to use these terrible machines.

This printer is a loser, and until they correct the ink scam, epson is a loser - and our 6400 is going in the dumpster.

Post 2 of 26

May be a stupid question...

by EdH - 5/20/06 6:03 PM In reply to: Epson To Give Credit in Class Action Ink Suit by user06

can't you just remove the color cartridge and then put it back in again? Or does it somehow "read" specific cartridges? Can you swap them between different machines?

Post 3 of 26

It reads them...

by John.Wilkinson Moderator - 5/21/06 6:36 PM In reply to: May be a stupid question... by EdH

HP, Epson, Lexmark, and some of the others use the same technology to tell you how much ink you have left to prevent you from printing. The printers have built-in memory that remembers the serial numbers off the last couple cartridges you use, and the *estimated* ink levels.

They can't actually measure how much ink you have left, so they estimate how much would have been used based on the length of the pages sent to the printer, the percentage of surface area covered in ink, and the color of ink. This info is then fed to the printer, which is regurgitated to you when you check the ink level. If it believes the ink level has dropped to 0, it may refuse to print, depending on how the setup was designed. You then are forced to ditch the old cartridge and buy a new one. It matters not if ink actually remains!

The reasoning behind this is to prevent the refilling of their ink cartridges. The companies fought hard to make it illegal, but the courts decided against them in just about every case. So, they decided to make it difficult for the end user to refill the cartridges themselves, resulting in most simply giving in and buying new from the manufacturer.

On HPs, this can be circumvented by cycling through 4 different cartridges. (The printer only remembers the last 3, so after inserting #4, the ink level for #1 is lost and assumed to be 100% upon re-entry.) Another solution is placing a piece of tape over select contacts (varies by model), which makes the printer think it's a different cartridge because the serial number cannot be read properly. Some Epsons, though, make it more difficult, requiring you to purchase a chip resetter for the cartridge if you wish to refill it.

It took me a little while, but I figured out how to just keep refilling the cartridges on my HPs using a strip of tape. I can now refill each cartridge four times before it needs replaced, giving me 5 cartridges for every 1 I purchase. :)

John

Post 4 of 26

It reads them…

by taboma - 5/21/06 10:35 PM In reply to: It reads them... by John.Wilkinson Moderator

John, Good info for us all. Who knew!?
Thanks,

-Kevin

Post 5 of 26

FYI - reseting the memory chip of ink cartridges

by grimgraphix - 5/24/06 10:31 AM In reply to: It reads them… by taboma

Consumer Reports a year or 2 back mentioned in their printer reviews that a device was available from the internet that could ''RESET'' the ink cartridges memory chip of some printers... thus allowing you to use the remaining ink in the cartridge. Some Epson cartridges were reported to print up to 40% more pages after ''reseting'' the cartridge.

CR did not recommend refilling any printer cartridge using this method. They reported on it because they felt you shouldn't be left with an ink cartridge that was still a third full.

I did a google search and came up with these results ''reset ink cartridge for epson cx 6400'' and specificly found this listing of a ''reset tool''

Be warned that moding any original printer equipment including the ink cartridge can void any warranty if specific warnings against such actions have been made by the manufacturer.

As an aside... I have a Canon ip4000 (recommended by CR at the time) and the ink tanks for this printer will run almost completely dry if you disregard the software warning. The bottom of the cartridge has a prism molded into the clear plastic tank and I believe uses photosensors to gauge the amount of ink left.

grim

Post 6 of 26

Cartridge Refiiling Business

by Ravinsonoo - 7/19/09 8:50 AM In reply to: It reads them... by John.Wilkinson Moderator

Hello

I am from Mauritius. I would like to start a Cartridge Refill Business. Please help by informing the website from where I can a CD to give all the technical steps to refilling Laser Toner Cartridge.

Please send the information to my email address: kha_6105@yahoo.com.

Thanks for your help.

Regars

Y.k Sonoo
Mauritius

Post 7 of 26

Are newer Epson Cartridges STILL Cheating us Out of Ink????

by grodrigz - 1/3/07 10:50 AM In reply to: Epson To Give Credit in Class Action Ink Suit by user06

User06-
I own an Epson Stylus x3800 and this problem where the printer cheats you out of ink, is so obvious. With the class-action suit last year, where Epson "reimbursed" its clients for the cost of ink cartridges albeit inequitable, do you know if Epson removed this feature from new cartridges sold since? I understand that Epson ink cartridges contained a chip that manupulated this process. Please let me know.
George

Post 8 of 26

How is the 3800 status obvious?

by Kiddpeat - 1/3/07 4:28 PM In reply to: Are newer Epson Cartridges STILL Cheating us Out of Ink???? by grodrigz

My R2400 blinks when an ink cartridge is getting low. That doesn't mean you have to replace it. When the red color goes solid, it's empty. Experience says that I will see the effects (defective prints) before the cartidge is flagged as absolutely empty.

I guess folks that are willing to waste expensive paper will wait for the steady red light. Those who don't care about archival images will refill the cartridge with third party ink. To each, his own.

Post 9 of 26

RE:

by alexn87 - 3/24/07 12:12 AM In reply to: Epson To Give Credit in Class Action Ink Suit by user06

I can confirm that everything this guy says is true. I have an EPSON STYLUS PHOTO R210.

It's the most ridiculous piece of crap I've ever seen. To print in black and white you MUST have all the other colors (and if the cartridge runs out you MUST replace it).

Second of all, even when you do not use the colors, they still seem to run out.

Do not buy EPSON printers.

Post 10 of 26

epson printer

by geffklusner - 12/3/07 9:54 PM In reply to: RE: by alexn87

Whether your printer costs $49 or $499, the purchase price is only the first item on your new list of ongoing printing expenses. Over time, buying the ink or toner and acquiring media (paper, envelopes, and transparencies) will very likely make a far bigger impact on your wallet.

Choosing the right kind of paper for photo printing is the key to getting great looking prints. Using professional photo paper will give you the best results as they are especially designed for this purpose.
go to
http://www.freephotopaper.com/sample-offerp.htm
get free sample of photo paper

Post 11 of 26

Have same problem with CX6400 and found this resetter

by beachbum38 - 12/7/07 9:00 PM In reply to: Epson To Give Credit in Class Action Ink Suit by user06

I have the same problem as reported here with non-empty cartridges being reported as empty. Just ordered this tool for $15, shipping included.

http://www.cartridgechipresetter.com/index.htm

I'll report back when I try it out.

Post 12 of 26

EPSON PHOTO RX 700 SCAM

by Rappatomac - 3/30/08 5:02 AM In reply to: Epson To Give Credit in Class Action Ink Suit by user06

EPSON RX 700 All in one printer.

I purchased an Epson All in one Photo RX-700.
While using the machine, I was so impressed with the quality I purchased another identical machine for my home and Two more Epson printers, the CX9400f and the RX650 for my office.
After less than 1,000 copies the RX700 locked up and said ERROR--needs to be serviced. I was told that the Ink waste pads needed to be replaced and this would cost as much as the machine did when purchased. Within 30 days the second RX700 did the same thing.
NOW-you can re-route the ink disposal tubes in the back of the maching to an outside ink waste tank, by-passing the ink pad supplied by Epson, but EPSON will not give you the Ink counter Reset code necessary to reset your machine. They want you to purchase another machine since you will most likely end up with ink units that fit only their machines.

There is no doubt in my mind that this is a scam. Epson could give you the code and write you off as having any warranty---if it were not a scam.

QUESTION: Is their a Class action law suit that I can join against Epson on this subject---The Ink Waste Scam???
Sincerely,
Tony Mangano
Rappatomac Company

Post 13 of 26

Epson Printers are crap.

by gccchan - 4/30/08 12:28 AM In reply to: EPSON PHOTO RX 700 SCAM by Rappatomac

I have an epson 7000CX F printer I purchased a month ago. Used it a few times, and the ink ran out. Now I replaced the cartridges, the color ones and b & w, and after two head cleanings I need to replace them again.

Someone should seriously consider a class action lawsuit against Epson, I am going to pursue this myself as well. If anyone else has experienced similar troubles, please email me: gcchan@gmail.com.

Thank You,
Greg

Post 14 of 26

Epson CX7000

by Patricia Archer - 7/14/08 8:30 AM In reply to: Epson Printers are crap. by gccchan

I just read your email concerning your CX7000. I am getting about 20 pages (B&W) before a cartridge runs out. When one cartridge runs out, the printer will not work. Epson sent me two black cartridges and after 11 copies, I got a message that I needed new Cyan and Magenta. I called them again because I don't print much of anything in color. They sent me a new Cyan and Magenta and after 11 B&W copies, I got a message that I needed a new Yellow cartridge. This printer was a replacement of a CX5800 that I bought in late 2006. That printer failed within the warranty period and they sent me the CX7000. I had purchased three sets of ink cartridges for the CX5800 prior to their replacing the printer and discovered that the print cartridges are different - the CX7000 are smaller. A complete set of cartridges are $52 not including shipping. I don't think I paid much more than $89 for the original CX5800. Epson is virtually giving away the printers and making their money scamming the customer with the ink. If there is another class action, I'm in. I just spoke with Customer Service and mentioned that I think Epson is scamming the public and the CSR acted like that was the first time she ever heard such an accusation.

Post 15 of 26

outside waste ink tank

by astark12 - 5/27/08 10:09 AM In reply to: EPSON PHOTO RX 700 SCAM by Rappatomac

I have the RX700 and it too received the same end of service life message. I see that you can re-route the ink tubes but there are two of them in the rear. One has a red stripe and the other is clear. Do you know which one is to be re-routed to an outside container to bypass the ink pads.

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