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Spyware, viruses, & security : AVG Sees A Problem With ZoneAlarm

by islandporgy - 10/13/08 8:07 PM
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Post 1 of 10

AVG Sees A Problem With ZoneAlarm

by islandporgy - 10/13/08 8:07 PM

AVG Sees 8 issues with ZoneAlarm Says it is Trojans Horse. I deleted The first set then ZoneAlarm did not work. I uninstalled ZoneAlarm True Vector is not working.

1) Infection (trojan horse Agent_r.CX Windows\system32\zonelabs\zpy.zipdll
2)Windows\system32\zonelabs\lib\licenseui.zip.dll

In the Virus Vault it has 8 Trojan horses

I ran Trojan Remover and it saw nothing.
Do I empty the Vault or what ?
I Need help Please:

Wendell H

Post 2 of 10

Those Double Extension Files Are Being Detected...

by Grif Thomas Moderator - 10/13/08 8:27 PM In reply to: AVG Sees A Problem With ZoneAlarm by islandporgy

...as a virus although they appear to be a false positive.. See the link below:

http://www.fbmsoftware.com/spyware-net/process/zpy_zip_dll/3465/

I also have the Windows\system32\zonelabs\lib\licenseui.zip.dll file on all my computers which have ZoneAlarm installed. The other file you listed is not at the exact path you described. It should reside at this path: C:\Windows\system32\zonelabs\lib\zpy.zipdll

It's now your choice as which way to proceed.. Contact AVG? Uninstall AVG and use another program? It's up to you.

Hope this helps.

Grif

Post 3 of 10

Other Computers I Have

by islandporgy - 10/13/08 8:35 PM In reply to: Those Double Extension Files Are Being Detected... by Grif Thomas Moderator

I have not turned on any off my other computers yet, I have sent all 8 issues to AVG Analysis Through the AVG Vault Sender.

I will wait untill tomorow and see what AVG Does.

Thank You Very Much:

Wendell H

Post 4 of 10

ZA and AVG mess here too

by Lisa - 10/14/08 1:30 AM In reply to: Other Computers I Have by islandporgy

I had Zonealarm off today and This happened to me too- i updated AVG today, then turned on ZA- get the same results as you from AVG about zonealarm through an AVG resident shield warning anout trojan hors agent_ cx...- i didnt send them to the vault though- i managed to get ZA up long enough to shut it down but now again with avg updated and ZA on ,I cant open IE- so ZA is off until this is fixed. i just fixed teh IE and ZA and AVG connection problem a week ago- and its back.

Post 5 of 10

agent_r.cx trojan horse

by macfarlane999 - 10/14/08 8:19 AM In reply to: ZA and AVG mess here too by Lisa

Until AVG fixes the problem I cant use Internet Explorer - how do I unlock it? My laptop uses Windows XP. IE looks for a website but gets no further.

Thanks.

Post 6 of 10

Tried Uninstalling Both?

by Grif Thomas Moderator - 10/14/08 9:54 AM In reply to: agent_r.cx trojan horse by macfarlane999

I'm not sure where to start but I would uninstall AVG first.. Next, if you can open ZoneAlarm, then click on the 'Overview' tab on the left side, then the "Preferences" tab, then UNCHECK the box that says: "Load ZoneAlarm at startup". Then restart the computer. After it restarts, then uninstall ZA from the Control Panel.

If both are uninstalled correctly, then check the Windows Firewall and verify that it's now "ON".

If you still can't access the internet, then use a friend or family member's computer to download the WinsockXPFix tool from the link below. Copy it to a CD or flash drive, then transfer it to the problem machine and run it. It frequently fixes internet connection software to get you up and running again.

http://www.majorgeeks.com/WinSock_XP_Fix_d4372.html

Hope this helps.

Grif

Post 7 of 10

infected dll-files in Zone Alarm

by VitD999 - 10/14/08 10:07 AM In reply to: AVG Sees A Problem With ZoneAlarm by islandporgy

I have got the same warning from AVG Anti-Virus 8.0.173. What you can do is checking the suspicious files at the following web-sites:

http://virusscan.jotti.org/
and/or
http://www.virustotal.com/de/

The checking of my files said there is no problem with these files. I think the warning of the AVG Resident Shield is a false positive. But the safest way is to wait for reply of AVG.

VitD999

Post 8 of 10

Problem fixed w/ latest update - version 270.8.0/1724

by Carol~ Moderator - 10/14/08 1:12 PM In reply to: AVG Sees A Problem With ZoneAlarm by islandporgy

"Zonealarm seen as trojan":

'The latest virus database update (version 270.8.0/1724) has fixed the problem'

http://freeforum.avg.com/read.php?4,151620,151651#msg-151651

"Trojan horse Agent_r.CX" :

http://forums.zonealarm.com/zonelabs/board/message?board.id=gen&message.id=53176

Carol

Post 9 of 10

thast fixed now za is screwy

by Lisa - 10/14/08 9:50 PM In reply to: Problem fixed w/ latest update - version 270.8.0/1724 by Carol~ Moderator

the AVG update fixed the zonealarm false posative thing. I went ahead like avg said and put the zonealarm folder on the resident shield exeptions list- for now anyways.

Post 10 of 10

AVG Update

by islandporgy - 10/15/08 10:08 AM In reply to: thast fixed now za is screwy by Lisa

AVG update repaired the previous update which caused the issue. I had know problems with my other Computers, because I did not turn them on untill the following day.

Thank You everybody for the help:

Wendell H

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