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Mac OS X: Mac Freezes
Mac Freezes
by iamlost2006 - 10/15/08 8:11 PMI have an intel Mac Mini that I use to surf the web, check emails, watch youtube, ect. I only recently purchased this mac and up till the point have been a strictly PC guy. The problem I have is that after streaming video for about 10-15 minutes it freezes and I get the screen that says I have to shut down the computer. Is there something I can do to ensure that this doesn't keep happening? or is there something that I might be doing wrong?
This sounds wrong
by BeatleMegaFan - 10/15/08 9:36 PM In reply to: Mac Freezes by iamlost2006I'm inclined to think that there may be an OS corruption somewhere. Has the Mini ever had problems installing software updates? And are you running all of the latest updates? Check Software Update to see.
On the few occasions where my Macs have locked up completely, I've had to manually restart the machine (hold down power button) but never has the system asked me to shut down. Are you sure that you don't have automatic shut down enabled? I find it hard to believe that a relatively new Mini would behave this way. Go to System Preferences, Energy Saver, and then click on Schedule to check if a timer is set. I don't know if this feature will prompt you to shut down the machine if it's in active use like you say. Worth looking at. Also, open Disk Utility and repair your permissions if possible.
I doubt that a program is causing this, since you say that this is a recurring problem. Strange that streaming video causes it. YouTube works fine here. What exactly does the Mini display while this is going on?
This sounds like a system problem, and if so, you will need to reinstall OS X on the Mini. The restore disks that came with it will allow you to do so. If you decide to reinstall the OS, be sure you have all of your files backed up. Or, you can Archive and Install, which will place the previous system and all of its files into a separate folder if the hard drive has enough space. Good luck and let us know what happens.
-BMF
Backup
by iamlost2006 - 10/15/08 10:21 PM In reply to: This sounds wrong by BeatleMegaFanI am not 100% sure that this is the problem but I was sitting here looking at different threads and my time capsule kicked in. Maybe that has something to do with it? I bought it for extra storage as my mac mini only has 40gb of storage. (I forgot to mention I had one becuase It slipped my mind.) When it kicked in the screen showed up where it fades the background, has a big power button and in several languages tell you to hold down the power button to shut off the computer. Any ideas if this might be the problem?
Also I did run the update and there was an update for the mac os.
Multi Language screen
by mrmacfixit
- 10/16/08 4:54 AM
In reply to: Backup by iamlost2006
That screen indicates a Kernal Panic and if you can reproduce it at will, like with the Time Capsule, then you have a corruption in the OS that is directly related to the Time Capsule and Wireless.
I know it's a little late to ask, but why did you get a Time Capsule and not a large Firewire hard drive?
You have two options here.
1. Using the Restore Disks that came with the Mini, wipe the drive and reinstall OS X. Ensure that you have a good backup of all your data before doing this.
2. Again using the Restore Disks that came with the Mini, do a reinstall of the system using the Archive and Install option. This option will put a new system onto the Mini while preserving all your data and settings.
Personally, I would go with the second option to begin with.
Hope this helps
P
Work Macs
by iamlost2006 - 10/15/08 10:23 PM In reply to: Mac Freezes by iamlost2006I work at a printing company and we use Macs there and I have seen the same screen although only once. Then again i think it is something new with the latest operating system they just came out with. Its like the mac version of the blue screen of death.
same problem
by kapilharesh - 10/31/08 8:13 PM In reply to: Mac Freezes by iamlost2006i too had this issue in December last year. I'm using an iMac(Intel 2.4Ghz, 20" screen).
After numerous re installations of the OS, i took it to my local apple service center. there they ran Tech Tool deluxe but there was no problems with the hardware. they claimed it was a software issue. so they put in my hard drive into their demo iMac and it couldn't boot up anymore as kernel panic were happening non stop.
since it was under the warranty the replaced the whole unit, but they couldnt explain the problem. they were suprised as that was a very rare incident, because kernel panics only occur when;
1.low RAMs(mine had 2GB)
2.internet connection too slow
3.software conflict(if you use many third party applications, although VERY rare)
4.hardware problem
in my case, apple said most probably the logic board and the hard drive was faulty.
good luck!
Clarification
by jedirock - 11/1/08 2:39 AM In reply to: same problem by kapilhareshLow RAM and slow Internet will not cause a kernel panic. A kernel panic is when something really bad happens within the program that basically controls all others, the kernel. It also controls all input and output from your system, like to the Internet. There's not too much that'll cause a kernel panic, but the two most common ones are kernel level device drivers and hardware issues. In your case, as Apple said, it was probably hardware issues.
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