Computer help: can install download
can install download
by geokome - 11/3/09 6:34 AMI download avast and save . when i go to install avast click on run choose english click next thete was a error completing the set up process and won't install details below
03.11.2009 08:30:53 general: Started: 03.11.2009, 08:30:53
03.11.2009 08:30:53 system: Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
03.11.2009 08:30:53 system: Memory: 19% load. Phys:1676652/2095188K free, Page:3745756/4033532K free, Virt:2071428/2097024K free
03.11.2009 08:30:53 system: Computer WinName: USER-94206A921C
03.11.2009 08:30:53 system: Windows Net User: USER-94206A921C\user
03.11.2009 08:30:53 general: Old version: ffffffff (-1)
03.11.2009 08:30:53 system: Using temp: C:\DOCUME~1\user\LOCALS~1\Temp\_av_inet.tm~a02440 (148222M free)
03.11.2009 08:30:53 internet: SYNCER: Type: use IE settings
03.11.2009 08:30:53 internet: SYNCER: Auth: another authentication, use WinInet
03.11.2009 08:30:53 general: Install check: Program folder does NOT exist in registry
03.11.2009 08:30:53 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
03.11.2009 08:31:27 general: progress thread start
03.11.2009 08:31:27 general: Destination: C:\DOCUME~1\user\LOCALS~1\Temp\_av_inet.tm~a02440
03.11.2009 08:31:27 general: Starting download: http://www.avast.com/go.php?verb=get-avast-home&type=cnet&langid=eng
03.11.2009 08:31:29 internet: ERROR:HttpGetWininet, catch returned 0x00002EE7
03.11.2009 08:31:29 general: Download finished from server www.avast.com, result: 0x20000004, server response: 12007
03.11.2009 08:31:29 general: Stats www.avast.com, server response: 536870916
03.11.2009 08:31:32 general: POST result: 0x20000004, server response: 0
can't install download
by geokome - 11/3/09 6:43 AM In reply to: can install download by geokomeSorry windows XP pro version 2002 service pack 2 Thanks in advance for your help
Common When You Have More Than One Antivirus Installed
by Grif Thomas
- 11/3/09 1:27 PM
In reply to: can install download by geokome
If you have another antivirus program installed on the computer, please uninstall it.. Likewise, if you have any antispyware cleaners running in the background, be sure to disable them so they're not running the background as well.
If you previously had Norton on the computer, be sure to uninstall it normally from the Control Panel/Add-Remove Programs section, then download and run the Norton Removal Tool from the link below to remove all the little remnants that remain.
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
When you're done uninstalling the other stuff, restart the computer, then disable all the other background programs before running the Avast install again.
Hope this helps.
Grif
can't install avast
by geokome - 11/3/09 3:48 PM In reply to: Common When You Have More Than One Antivirus Installed by Grif Thomas
I don't have any other antivirus installed. Fresh XP install also can't open web sites directly from google or any search? it come up with a really long url and says can't be displayed
Please Check For Malware Like This...
by Grif Thomas - 11/4/09 8:56 AM
In reply to: can't install avast by geokome
the symptoms you've described can easily occur when the computer is infected with malware. So....
On a friend or family member's computer, download the Malwarebytes installer and update files from the links below, copy them to a CD or flash drive, then transfer the files to the problem machine and use them. If you can't start the computer into "normal" windows, try installing, updating, and running the scans AFTER the computer is started into Safe Mode.. I use the sites below to download the installer file and the manual updater:
Once downloaded and before transferring them to the problem machine, rename the program installer "mbam-setup.exe" file to something else like "Gogetum.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Gogetum.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.
Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)
http://www.besttechie.net/tools/mbam-setup.exe
Malwarebytes Manual Updater link
http://www.malwarebytes.org/mbam/database/mbam-rules.exe
Next, download the SuperAntispyware program and the manual updater from the links below. After running the Malwarebytes tool above, if you still can't download and install it directly from the problem machine, download it on a friend or family member's computer as well. After installing and updating SuperAntispyware, run another full system scan and delete everything it finds as well. As before, you may need to rename the installer file to get the program to install.:
SuperAntispyware
http://www.superantispyware.com/
SuperAntispyware Manual Updater
http://www.superantispyware.com/definitions.html
____________
In a few situations, in order for the program to run, it was also necessary to rename the main "mbam.exe" file also after installing it.. It resides in the C:\Programs Files\Malwarebytes Antimalware folder....
_____________________
Hope this helps.
Grif
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