Last minute Gift Cards @ Best Buy.
Samsung: Official HT-BD1250 Firmware 2.07 Thread
- 10/1/09 5:26 PM
Official HT-BD1250 Firmware 2.07 Thread
by Samsung_HD_Tech - 10/1/09 5:26 PM
Forum users,
If you have successfully updated with this firmware, I'd like to hear your input.
Our tests in the lab were successful, but I've seen a lot of people reporting "LOAD" issues with their units. If this has happened to you, please call 800-SAMSUNG and set up for your unit to be serviced.
I'm here to assist in any way possible. I will do my best to assist you to the best of my abilities. I apologize in advance for the inconvenience suffered by any users.
--HDTech
imagine the possibilities
- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET
Thanks
by rotorhead250 - 10/1/09 6:06 PM In reply to: Official HT-BD1250 Firmware 2.07 Thread by Samsung_HD_Tech
Samsung Tech,
Thanks for getting this set up for us. I to would really love to here from anybody who successfully installed the new firmware, it looks like it adds some neat features. In the mean time, my Blu Ray player will be shipped out tomorrow, back to NJ.......
Justin
Thanks
by Samsung_HD_Tech - 10/4/09 8:19 PM
In reply to: Thanks by rotorhead250
rotorhead250,
I really apologize for the inconvenience - to everyone effected, too. Keep me posted.
--HDTech
imagine the possibilities
- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET
Samsung: Official HT-BD1250 Firmware 2.07 Thread
by charles_n_texas - 11/13/09 3:45 PM In reply to: Thanks by Samsung_HD_Tech
I see below someone mentioning CVE can come out and do an in house service call. It that true. Beats sending it in. What is CVE and how do I get in touch.
HT-BD1200
by slinkeey - 10/1/09 6:45 PM In reply to: Official HT-BD1250 Firmware 2.07 Thread by Samsung_HD_Tech
Firmware Updated On: 20090930 10:?? PM cst
As of right now my unit just displays: LOAD
I called 1-800-SAMSUNG
The Woman that answered, Danisha, told me that CVE will make an appointment with me to do an at home service in 2 days.
This is fine, but I sure hope they work weekends.. I work during the week.
I have a gut feeling that CVE will just have to send the unit to them. That is fine too. I am just worried about the shipping costs.
It does make me feel better knowing that I am not alone here.
Thanks,
Jeff
firmware update ht-bd1250
by conklij - 10/1/09 7:24 PM In reply to: Official HT-BD1250 Firmware 2.07 Thread by Samsung_HD_Tech
I too was prompted to update and all seemed to go well. Player displays load and will not recognize disk or usb. Contacted live chat support and was told to keep checking internet for future solution. Seems unlikely that I can re-install updated firmware if unit will not recognize any input. I also sent email to tech support but haven't received response yet. I hope this issue will be able to be resolved.
Should Have Selected No
by slinkeey - 10/1/09 7:34 PM In reply to: firmware update ht-bd1250 by conklijYeah..
We should have hit No. heheh
The following scares me though..
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=44838&modelname=BD-P1500&modelcode=&session_id=JTNqCkGZk4YTWpy01CyP0J5Hmms1TfXln2N75PnHGF6ldGh3pNZ3!260833333!1761676444!7501!-1!-1428027032!1761676348!7501!
The new firmware after 2.0 will be automatic! We wont even get the choice to select no in the future is i understand correctly. Maybe it can be turned off.
Should Have Selected No
by Samsung_HD_Tech - 10/4/09 9:56 PM
In reply to: Should Have Selected No by slinkeey
slinkee,
That was an online guide for the BD-P1500, and the updates as far as I know, will continue to be both downloadable and online. Assuming that not *every* person is going to have it connected.
It should probably read that firmware updates are automatically offered.
--HDTech
imagine the possibilities
- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET
but
by slinkeey - 10/8/09 7:28 PM In reply to: Should Have Selected No by Samsung_HD_Tech
if it is connected I wouldn't want auto.
Automatically brick a unit?
I would rather have auto off no that I learned from this experience it is better to to see if many others are bricked before getting new firmware.
but
by Samsung_HD_Tech - 10/9/09 12:33 AM
In reply to: but by slinkeey
slinkeey,
I should probably note that I meant auto-prompt, rather than auto update.
There is this forum also, and I'll be happy to step up and help where I can as well.
--HDTech
imagine the possibilities
- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET
Bad Timing and Etc.
by slinkeey - 10/1/09 7:40 PM In reply to: firmware update ht-bd1250 by conklijThe Best part is that I just signed up for the free Netflix trial.
That is just my luck.
Hopefully when CVE looks at my unit they will be able to fix the front bezel so that the hole lines up with the USB Port.
Someone actually installed this firmware successfully?!
by chadc25 - 10/2/09 11:13 AM In reply to: Official HT-BD1250 Firmware 2.07 Thread by Samsung_HD_Tech
Good luck finding someone who successfully updated their firmware ... My 3rd contact with support about this issue was last night via live chat with "Darlene". She advised that I not send the unit in for service just yet because "they're working on it" and I should check in again after a business day.
Return for repair
by cpkile - 10/2/09 3:06 PM In reply to: Someone actually installed this firmware successfully?! by chadc25I got my UPS pickup label from customer service to send my unit in for repair but I'll wait a couple of days to see what develops. Still not sure how we will be able to use another firmware upgrade to fix the problem if the unit won't recognize a disc or the USB port, though...
They are hiding
by conklij - 10/2/09 4:52 PM In reply to: Return for repair by cpkileNot only have my emails been ignored but they seem to have removed online chat support from the website.
chat support is back
by conklij - 10/2/09 5:11 PM In reply to: They are hiding by conklijThey are still saying they are going to post a firmware patch or upgrade soon. I tried last night with USB but it wont read the USB port at all.
| Forum legend: | |
 |
Locked thread |
 |
Moderator |
 |
CNET staff |
|
Samsung staff |
 |
Norton Authorized Support team |
 |
AVG staff |
 |
Windows Outreach team |
 |
Dell staff |
 |
Intel staff |
